THE CAR PRO® VIP EXPERIENCE
People do business with people they know and trust. It’s nearly a universal truth that most consumers have a strong distaste for the car buying process. Not everyone has the benefit of a personal connection with a dealership, but those who do have greater confidence in the car buying process.
When CAR PRO® Referred Buyers walk into a CAR PRO® Certified Dealership they too can have confidence as if the dealer was a close friend. We call this The CAR PRO® VIP Experience.
THE CAR PRO® PROMISE
The CAR PRO® Promise is the commitment we make to you that outlines what to expect when doing business with a CAR PRO® Certified Dealer. These eight tenants are the key to maintaining the integrity of CAR PRO®. We protect this promise vigorously by holding each CAR PRO® Certified Dealer accountable to ensure they are providing the CAR PRO® VIP Experience.
PERSONAL RELATIONSHIP: Customers are treated like friends with respect and priority focused on long-term relationship versus individual transactions.
UPFRONT COMMUNICATION: No surprises! Customers receive honesty and transparency throughout the showroom and in all advertising.
DEPENDABLE FOLLOW-THROUGH: Dealers keep their word and deliver on what they say.
FAIR PRICING: Customers receive honest talk about a fair price that reduces time and frustrating negotiations.
EXTRA-MILE SERVICE: Customers receive exceptional service beyond their expectations.
SIMPLIFIED PROCESS: Customers work with decisions-makers making the process easier.
PREDICTABILITY: Customers can expect to receive the same outstanding car buying experience at any CAR PRO® Certified Dealer in the country.
ACCOUNTABILITY: Customers can be confident that all CAR PRO® Certified Dealers participate in ongoing training and evaluation to ensure that the CAR PRO® Promise is upheld. If a customer does not have an outstanding experience CAR PRO® will hear about it.
*Source: Car Pro Certified Dealer’s average closing percentage.
- Baton Rouge
- Dallas - Ft. Worth
- Grand Rapids
- Los Angeles - Orange County
- New Orleans
- Riverside - San Bernardino
- San Antonio
- San Diego
- San Francisco
- San Jose