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Friday 18 August 2017
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Internet Bait & Switch – Car Pro Commentary

bait-and-switchSince the first newspaper ad was ever run by a car dealer, there have been bait and switch tactics going on. Not all car dealers do this, but a good percentage of them do. By definition, a bait and switch is when a dealer publicly prices a car with no intention of selling it for that price. As newspaper advertising has been on the decline for car dealers, many are now turning to the Internet to continue to mislead people.
Unfortunately, many people believe that everything on the Internet is true. Oh sure, there are laws against this sort of practice, but in most states the practice is so rampant that regulators cannot begin to enforce the laws on the books.
The most common bait and switch involves pricing cars way below their cost. The dealer designates one particular stock number or VIN at that price, and once the vehicle is sold-whether at that price or not-none of the other vehicles on the lot can be purchased for that price. The salespeople at places like this are trained to waltz you around the lot, finally declaring that the advertised vehicle “must have been sold already” and then finding a similar one, vowing to “get as close to that ad price as possible”. Let the games begin.
Recently, a dealer affiliate of the radio show alerted me to the newest trend online. One of his Houston Chevy competitors was advertising prices with every factory rebate available, even private offers that most people cannot qualify for. These days, many automakers offer extra rebates for our military people for instance. This dealer was using GM private mail offers ($2000 in some cases), military discounts, and other offers like an extra rebate for credit union members. Over 99% of the people who walk into the dealership will not qualify for all or perhaps any of those rebates.
Worse, this particular dealer doesn’t spring this news on you until you have gone through the entire process of buying a car. While in the finance office, some hours later, you get the bad news. Sadly, too many people are worn out and they just wave the white flag. Another successful bait and switch, and another bad dealer rewarded for unethical behavior.
You will see what appears to be a great price and the words “any and all rebates applied”. Major red flag there. A good dealer will break out how they arrived at the price advertised. For instance, MSRP $30,988 minus $2000 factory rebate, minus $2000 dealer discount-Sale Price $26,988. Then you might see $25,988 with Ally financing. That my friends is the right way to do it.
One dealer I ran across was pricing cars online and buried in the website, on a different page were the words “all prices plus freight charges”. REALLY? I have seen some shady stuff over the years, but this was really bad. In another instance, a dealer quotes a low-ball price and you see: price does not include dealer-installed options. That means they can charge thousands of dollars for floormats, window tinting, and wheel locks that cost about $200.
Here is the sad thing…many times people see these fraudulent prices and take them to a good dealership who tries to explain what is going on. Of course the good dealer looks like a bad guy and probably misses out on a sale, while the consumer falls for the bait and switch at a different dealership.
I urge you not to reward the bad dealers with your hard-earned money. At the first sign of a bait and switch, leave. Then tell your friends.




One thought on “Internet Bait & Switch – Car Pro Commentary

  1. Patrick Fortner

    There’s a dealer here in Austin that permanently lost my business. We’d purchased from them, used them exclusively for maintenance and about 30 months later, they lured us in with a “we need program cars” mailer. We weren’t really looking at that point, but since my wife prefers to have an active warranty, we bit, thinking they must have contacted us because they knew her vehicle was still in really good shape.

    Bait and switch all the way…interest rates, price and monthly payments were nothing close to what they dangled in front of us in the mailer.

    That was three vehicles ago and I still refuse to darken their door.

    Reply

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