Toyota is working to fix a software glitch that appears to be causing problems with infotainment systems in certain Lexus vehicles.
“Many of our owners’ vehicle head units stopped working,” Lexus admitted in a Twitter post. “We are working around the clock to find a solution.”
The failure reportedly causes the infotainment software to get stuck in a restart loop, preventing drivers from taking advantage of the navigation system, audio or other features.
The multimedia system update was rolled out for 2014 and newer model years, affecting a wide range of models.
“Errant data broadcast by our traffic and weather data service provider was not handled as expected by the microcomputer in the vehicle navigation head unit,” Lexus wrote in a more detailed explanation. “The data suspected to be the source of the error was corrected last night.”
The notice suggests the problem can be resolved by disconnecting the vehicle’s battery for at least five minutes, however, some Twitter posts claim the method only offers a temporary fix.