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Friday 30 September 2016
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Lexus Tops, GM Dominates J.D. Power Dependability Study

Lexus Tops, GM Dominates J.D. Power Dependability Study

General Motors is joining Toyota Motor Company at the top of the new J.D. Power Dependability Rankings. The 27th annual study is based on reports from drivers after three-years of ownership. That means the cars involved in this year’s study are 2013 models.

Lexus took the top spot for the fifth-straight year in a row, while General Motors landed three brands in the top 10 and led eight vehicle categories, more than any other automaker. (Cadillac was the only one of GM’s brands not to land in the top 10.)

Overall, drivers are reporting more issues with their vehicles due to technology. Owners reported an average of 152 problems per 100 vehicles as opposed to 147 last year, largely because of technologies like infotainment, voice recognition and navigation systems.

“The increase in technology-related problems has two sources,” said Renee Stephens, vice president of U.S. automotive at J.D. Power. “Usability problems that customers reported during their first 90 days of ownership are still bothering them three years later in ever-higher numbers. At the same time, the penetration of these features has increased year over year.”

Smart, Ford and Dodge landed at the bottom of the list.

Here’s where brand reliability really makes an impact for automakers. The J.D. Power Dependability study found that more than half of owners who experienced no problems with their vehicles ended buying the same brand again.

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Courtesy: J. D. Power

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Photo Credit: Lexus, J.D Power