In mid April I contacted you to find a Mazda dealer in the Sacramento, CA area. You recommended Mazda of Elk Grove via the web.
I sent an email to the owner, John, and got a call and email back within an hour. It seemed the promise was true. After a few emails John passed me off to his “internet” sales rep, Vu. I wanted a fully loaded Mazda 3 for my 22 yr old son.
They did not stock one, but offered to do a dealer trade if I gave them a $500 deposit. I agreed. Vu then sent me an email stating what my “internet” price would be. When I reminded them I was a car pro referral John assured me that was the deal I was getting. I had priced other dealers and the quote was $200 lower so I went ahead with the deal. Not a great price but they had the car and my son was bugging me to get his new wheels.
All went ok, John assured me the process would be fast and easy. When we arrived at the dealership everyone acted like professioals until we met with the finance guy.
He was the least professional person I have ever met with in my entire car buying history. He started off with the hard sell of extended warranties and paint protector just like they all do. When I said I was a car pro referral and we had set the price already he told me he had never heard of the car pro or any such deal. After he began leaning over his desk and getting in my face I told him the sale was off and left. I have never done that in the past. He was absolutely the least professonal person I have dealt with.
Soon after we left we got a call from the sales manager and we talked it out. They added an incentive and we ended up buying the car. When my son got home with the car we found trash stuffed under the front seat and evidence that someone had eaten their lunch in the car. Probably the person that picked it up at the other dealer. The trash included a map from dealer to dealer. My son discussed it with them and they made it right by giving him a car cover.
Even though they made up for the mess I still feel this will go down as the worst car buying experience I have ever had because of the way the finance manager acted. There was an obvious lack of communication between the owner, who was not available while it all went down, and the sales force.
Sterling Hathaway
Rating:
In mid April I contacted you to find a Mazda dealer in the Sacramento, CA area. You recommended Mazda of Elk Grove via the web.
I sent an email to the owner, John, and got a call and email back within an hour. It seemed the promise was true. After a few emails John passed me off to his “internet” sales rep, Vu. I wanted a fully loaded Mazda 3 for my 22 yr old son.
They did not stock one, but offered to do a dealer trade if I gave them a $500 deposit. I agreed. Vu then sent me an email stating what my “internet” price would be. When I reminded them I was a car pro referral John assured me that was the deal I was getting. I had priced other dealers and the quote was $200 lower so I went ahead with the deal. Not a great price but they had the car and my son was bugging me to get his new wheels.
All went ok, John assured me the process would be fast and easy. When we arrived at the dealership everyone acted like professioals until we met with the finance guy.
He was the least professional person I have ever met with in my entire car buying history. He started off with the hard sell of extended warranties and paint protector just like they all do. When I said I was a car pro referral and we had set the price already he told me he had never heard of the car pro or any such deal. After he began leaning over his desk and getting in my face I told him the sale was off and left. I have never done that in the past. He was absolutely the least professonal person I have dealt with.
Soon after we left we got a call from the sales manager and we talked it out. They added an incentive and we ended up buying the car. When my son got home with the car we found trash stuffed under the front seat and evidence that someone had eaten their lunch in the car. Probably the person that picked it up at the other dealer. The trash included a map from dealer to dealer. My son discussed it with them and they made it right by giving him a car cover.
Even though they made up for the mess I still feel this will go down as the worst car buying experience I have ever had because of the way the finance manager acted. There was an obvious lack of communication between the owner, who was not available while it all went down, and the sales force.