8 CarProUSA Dealers Win Huge 2020 DealerRater Awards


2020 Dealer of the Year - DealerRater
Credit: DealerRater
Our CarProUSA Certified dealer network is a network of vetted dealers you can trust. But don’t just take our word for it. Eight CarProUSA Certified dealers are recipients of DealerRater’s Dealer of the Year Award program. The car dealer and salesperson review website recognizes recipients at the national and state/province levels for distinction in outstanding customer service based on consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca.

Categories for scoring include customer service, quality of work, friendliness, pricing, and overall experience.

"Customer satisfaction is a key differentiator in today's competitive retail market and our Dealer of the Year Award winners continue to raise the bar for best practices in our industry," said DealerRater General Manager Jamie Oldershaw. "For shoppers, the DealerRater platform makes it easy to connect with the salesperson who can best provide the car-buying experience they are looking for, while dealerships benefit from increased efficiencies and more onsite traffic to their business."

DealerRater’s Dealer of the Year awards are given annually to the top U.S. and Canadian car dealers based on a Bayesian algorithm called PowerScore™, which considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2019 calendar year.

To qualify for an award, new- and used-car dealers must have at least 25 new reviews written on DealerRater.com during 2019 and average a minimum of four out of a five-star rating.

Winners selected to receive the highest level of national distinction scored at the top of the respective brand categories for U.S. and Canada. DealerRater Dealer of the Year Award winners will find customized digital assets in their Dealer Panel that allows them to showcase their exemplary customer service to shoppers.

Congrats to the following CarProUSA Certified Dealers for the distinction:

NATIONAL WINNERS

Klaben Ford Lincoln Kent, OH
Tustin Mazda Tustin, CA
Mazda of Huntington Beach Huntington Beach, CA

STATE WINNERS

Autobahn BMW Fort Worth, TX
Autobahn Land Rover Fort Worth, TX
Austin Infiniti Austin, TX
Subaru of Grapevine Grapevine, TX
Mission Viejo Acura Mission Viejo, CA
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