Several CarProUSA Certified Dealers are being recognized by DealerRater, the world's leading car dealer and salesperson review website. The are among a select group of dealers across the nation to recently receive prestigious Dealer of the Year Awards.
DealerRater Dealer of the Year Awards
The awards, handed out at the 2019 National Automobile Dealer Association Conference & Expo in San Francisco, recognize U.S. and Canadian dealers for their outstanding customer service. The awards are based upon high marks in online consumer reviews of dealership experiences shared on DealerRater.com.
Awards are tallied based on a Bayesian algorithm called PowerScore. It considers a dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2018 calendar year. Dealers are scored on various categories including customer service, quality of work, friendliness, pricing and overall experience.
"Customer satisfaction is a key differentiator in today's competitive retail market and our Dealer of the Year Award winners continue to raise the bar for best practices in our industry," said DealerRater General Manager Jamie Oldershaw. "We are proud the DealerRater tools provided to dealerships make it easy for shoppers to find the experience they are looking for while connecting with the right salesperson."
To qualify for an awards, new- and used-car dealers must have had at least 25 new reviews written on DealerRater.com during 2018 and averaged a minimum of a four out of five-star rating. Winners selected to receive the highest level of national distinction scored at the top of their respective brand categories for U.S. and Canada. DealerRater Dealer of the Year Award winners will find customized digital assets in their Dealer Panel that allows them to showcase their exemplary customer service to shoppers.
CarProUSA Certified Dealer Award Winners
Congratulations to our 2019 U.S. Car Pro USA DealerRater Dealer of the Year Award recipients:
Ford: Five Star Ford, N. Richland Hills, TX
Lincoln: Klaben Ford Lincoln, OH
Mazda: OC Mazda, CA