Classic Chevy in Grapevine, Texas #1 in Parts Sales In America
Car Pro | February 26, 2014
Classic Chevy’s vision statement, “be the best at everything we do” doesn’t stop at just selling more Chevrolets than any other Chevy dealer in the country for 8 consecutive years.
Its Parts Department is being recognized for another milestone achievement after being named the #1 Volume GM Parts Dealership in the Nation.
“When I started here in 2002” says Tom Cross, Classic Chevrolet Parts Manager, “we were ranked 76th in the country, which is an admirable position given the number of GM dealers in the country. Last year we were #2, and now as the #1 Parts Dealership in the country, we plan on staying #1 for the foreseeable future.”
A delegation of GM executives gathered at Classic on February 18th to formally present Classic Chevrolet with the honor of being the largest parts department in the nation.
“There are more than 4000 GM dealers in the country, and you are the largest by far,” said John Bolton, GM Customer Care & Aftersales Wholesale Zone Manager. “You handedly outsold every one of them.”
Bolton went on to say “here’s something that you may not realize. I looked back on the records and this is the first time ever that the nation’s #1 Volume Chevy Dealer for Sales is also the nation’s #1 GM Dealer for Parts! For as long as GM has been keeping records, I can honestly tell you that this has never happened before. It is a testament to the team that owner Tom Durant has built and the culture that everyone at Classic has created.”
Classic is not only the largest volume selling dealer for Chevrolet in the nation and the #1 GM Parts Dealership in the nation, they also rank in the very highest 2% for customer satisfaction, having earned the coveted GM Dealer of the Year Award for customer satisfaction for 11 consecutive years.
Bolton continued, “I see a lot of GM dealerships and it is truly a pleasure to come to Classic Chevrolet in particular. From the minute you walk in the door you see nothing but happy people. You have created a culture where you can be yourselves and excel in every department. Thanks for all that you do. You represent not just Classic, but you represent General Motors and we couldn’t be prouder.”