Genesis, Lexus and Buick Top 2020 J.D. Power Dependability Study


Genesis with JD Power awards
Credit: Hyundai
Genesis is number one when it comes to vehicle dependability, according to the new 2020 J.D. Power Dependability Study. The brand knocks Lexus out of its long-held top spot in the study and into second place. Buick, Porsche and Toyota round out the top five. The most dependable vehicle award overall goes to the Lexus ES.

The study, now in its 31st year, looks at three year old model vehicles. So the 2020 study looks at owner-reported problems in 2017 model-year vehicles. It’s the first year Genesis has been included in the study. The G80 also won the Midsize Premium Car dependability segment.

Overall, dependability is up across the industry with cars, increasing 1.5% over 2019.

“Despite the increased adoption of complex vehicle technology, dependability continues to improve,” said Dave Sargent, vice president of global automotive at J.D. Power. “There’s no question that three-year-old vehicles today are better built and more dependable than same-age vehicles were in previous years. However, the rapid introduction of technology is putting increased pressure on dependability, so it would not be surprising to see problem levels plateau, or even increase, over the next few years.”

Brands that improved with fewer problems reported by owners include Cadillac, Mazda, Lincoln, Ford, Buick, and Volkswagen. The brands at the bottom of the list: Land Rover, Chrysler, Jaguar, Volvo and GMC.

Brand Rankings - Listed in Order of Fewest Reported Problems


    Genesis
    Lexus
    Buick
    Porsche
    Toyota
    Volkswagen
    Lincoln
    BMW
    Chevrolet
    Ford
    Mazda
    Cadillac
    Hyundai
    Kia
    Audi
    Nissan
    Acura
    Honda
    Ram
    Mitsubishi
    MINI
    Mercedes-Benz
    Subaru
    INFINITI
    Dodge
    Jeep
    Fiat
    GMC
    Volvo
    Jaguar
    Chrysler
    Land Rover

    Other key findings of this year’s study include:


    • Vehicle dependability improves, but at a slower rate.
    • Crossovers and SUVs still have slightly more problems than cars, but the gap is narrowing.
    • In-vehicle Audio/Communication/Entertainment/ Navigation technology shows most improvement but still accounts for more problems than any other category in the study as owners continue to cite problems with voice recognition, Bluetooth connectivity and navigation systems.
    • The Nissan LEAF is the first all-electric model to receive a segment-level award, for compact car.

    Top 2017 model year vehicles by segment:



    Click here to see the full J.D. Power report.
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