How to Shop When The Dealer Doesnít Have The Car You Want In Stock

Tips For Getting The Car You Want


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Editorís note: This article has been updated with new information since its original posting date.

A Car Pro Show listener from Cleveland recently called in perplexed because the dealer he was dealing with wanted to charge him $500 just to locate and secure a vehicle from another dealershipís inventory. Clearly, he was at the wrong place. So, how does buying out of a dealerís inventory affect your deal versus buying out of the dealerís stock?

When a Dealership Doesnít Have the Vehicle You Want


When you make the decision to purchase, you get all excited about that new car, research it until your eyes get crossed and now you are ready to go to a dealership. You have the perfect vehicle envisioned and you get to the dealership and they do not have it. Now, what do you do?

Some people are willing to be flexible, while others want exactly what they want. Everyone has hot buttons; it may be color, equipment, engine/transmission, maybe even an interior color. The problem is no dealer can afford to stock every combination available on a particular model.
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The Lincoln Navigator averages only 13 days on dealer lots. The Black Label trim, accounting for more than 20 percent of total sales, even less. (April 2018 Sales) Credit: Lincoln
Today, dealers stock cars based on recent history. The equipment packages that sell the fastest get re-ordered first. Dealers know what colors sell best, which trim packages sell best, and which engine/transmission combinations sell best, and all this information is available with the push of the button.

If you visit a dealership and canít find exactly what you want, you have three choices: you can get the dealer to special order what you want, they can find it at another dealership and get it for you, or you can make a choice out of their inventory. Letís look at each option.

1. Ordering a car


The good dealers are always willing to order for you, the greedy ones donít really care about doing this, they want that ďtoday dealĒ and if they canít have it, theyíll send you down the road. A couple of things you need to know about ordering are that it takes time-and the length of time can vary greatly depending on the automaker. Most can get the vehicle you want in six to eight weeks, but I have also seen it take 90 days or more depending on availability of the car you choose. The size of the dealership can have a lot to do with this too if it is a ďhotĒ car. Also, with most automakers, the factory incentives that you receive are based on when you take delivery of the car, not when you order it, so keep that in mind. Sometimes that works in your favor, sometimes not.

Read: True Stories From a Former Car Dealer: Ordering Cars

2. Letting the dealer get the car from another dealership


Dealers trade amongst themselves constantly because as I said earlier, no dealer can stock everything. You need to know that if you choose to go this route, it will most likely cost you money, and sometimes a lot more. With most brands, the original dealer receives the holdback money from the factory and often does not pass that on to the dealer needing the car. In many cases, this is 3% of the window sticker price and can have a huge impact on your final pricing. Then there are transportation costs. Most dealers pay a service to transport the car from one dealership to the next and that can have an impact on your price. The farther away the car is, the more it costs to get it to you.

3. Buying from dealerís current stock


This is the least expensive way to buy a car. The dealer has the most incentive to give you the best price. If you find a car that is close to what you had your heart set on, changes can be made. Letís say you find the perfect car except it has a cloth interior and you wanted leather. Today, leather can easily be added to any vehicle. The same is true of navigation systems, moon roofs, DVD players, wheels, etc. If you decide to adapt the car to fit your desires, be sure to see what it will look like when finished. Ask if the item being added is factory or aftermarket, this can affect quality and warranty. Add-on items generally cost a little more than the same option from the factory but is often much cheaper than the dealer having to get the car from another dealer.

In summary, if you can buy out of a dealerís stock, youíll save money. However, you are spending a lot of money, so make sure you are pleased with your choice.

Photo Copyright: Pavel L Photo and Video
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Ed
I am wary of buying a specific vehicle that I can't actually get to test drive. Do I have the option to get out of the deal, if I didn't like feel of the test drive?
The Car Pro
You should not be obligated to anything until you drive a vehicle, I know none of my dealers would require you buying before driving.

Jerry Reynolds
Lisa
Hello! I visited a dealer yesterday to buy a car. They didn't have the color interior I wanted so I gave they said they would find one at a different dealer. They took a check as earnest money but I haven't heard back from them for 2 days. Can I get my check back?
The Car Pro
Lisa, I am sure you can get your money back, but give them more time. Inventory is short in supply and your dealer is at the mercy of the other dealership(s) that have the car you are looking for. I would give them another day or so.

Jerry Reynolds
.
I went to my local dealer but they didn't have the color combination of the vehicle I wanted in stock. The salesperson said he would do a search for me in the local area, but he didn't seem really motivated about it and he came back with something that was close, but not exactly what I was looking for. I subsequently did an online search of local dealer inventory later that day and found the exact vehicle I wanted in inventory at two other local dealers, just a bit further away from my home. (I also went and verified that they did have them on the lot.) My question is, would I be better off going directly to those dealers, or working with my original dealer to see if they can do a dealer swap? I'd like to give the local dealership my business, but at this point, I feel like I may be better off going directly with one of the others.
The Car Pro
I agree, I would go directly to the car you want. Your local dealer obviously didnít spend much time looking. Youíll get a better deal going to the dealer that has the car. After that, if you want to use the local dealer for service, that wonít be a problem.

Jerry Reynolds
.
I currently have a 2007 Toyota Avalon that I love. I would love to get another one but can't afford a new one. So I'm looking at my options. I like how the Avalon glides when you drive it. Is there an suv the glides to some degree if I decide to go that direction? What happens to unsold Avalon's from past years, 2018?
The Car Pro
Not 100% sure what you mean by glide, but if you mean a smooth ride, no SUV will ride as well as a sedan. Every car eventually sells, Iím sure there are no new 2018s left, I would consider a Certified one from one of our Toyota dealers.

Jerry Reynolds
Mark
I am curious how it works if you buy a car from a dealer in another state. I've been thinking of a GT500 but I'll be darned if I am going to pay the outrageous ADM that Ford dealers want here in S. Florida. I have seen there are dealers in other states that don't charge an ADM. I am also very particular in what I do and don't want on the car so if I were to find a dealer that will give me a good price, I wanted to know a little about the process before I contact one. Do they ship the car with a reputable carrier usually or some guy with a 20 year old F350 and a homemade trailer? Do they register it with Florida or will they do their state and then I have to pay their state sales tax and then spend more money in mine or is there some sort of reciprocity. I know in some states like NC and SC (I have a friend that lives near Charlotte along the border with SC) and I think the dealers take care of everything and you don't pay more than you have, as if the dealership was in your state. I think I found the car I want in OH, I just have never bought from a dealer out of my area.
The Car Pro
Mark, most dealers have the software to do the registration in your state even if you buy out of state. No worries there. Most dealers also have shippers they trust and work with. You might see what Klaben Ford in Kent, Ohio is doing on their GT500s. They are at my website under Certified Dealers.

https://www.carprousa.com/dealers/cleveland/klaben-chrysler-dodge-jeep-ram-kent/215

Good luck.

Jerry Reynolds
Mark
Thanks Jerry!
.
I am currently looking for a new Ram but it is very specific. I've talked to about 5 dealers in my area and none of them have or can find what I want. They talked about building it for me but the plants are closed and I'm not sure when they'll open again or how backed up my order might be. I did find a vehicle that fits the bill (2 really) but they are both at the same dealership which is about 1,200 mi away. If all 5 dealers would be willing to work with me on this, is it disadvantageous to let all 5 dealers know about these vehicles? Would this tip off the dealer with the vehicles on his lot and thereby have him keep the price of the vehicle high? The original plan was for these dealers to have/find vehicle(s) and get me their best price (kind of like silent auction).
Thanks
The Car Pro
If the dealer that has the two trucks finds out you are interested, they wonít let another dealer have access. I would try to make a deal with the dealer that has them. I think that is your best shot if you want a truck soon. Shipping should not add that much to the total cost.

I hope it all works out well!

Jerry Reynolds
David
Jerry:

Early in February, I visited a Ford dealership about a new truck. Like many people, I had a specific feature combination in mind that the dealer didn't have so we discussed an order. No deposit was asked for or given. A few days later, I was told that my order had been accepted without issue and that my vehicle's "build date" was March 2nd. The only document that exists is a spec sheet that I was asked to sign. I've inspected the document and nowhere does it say anything along the lines of "I agree to buy and dealer agrees the sell the following described vehicle for the price set forth herein" or anything like that. My question is two-fold: First, am I obligated to buy the vehicle when/if it arrives? Second, am I obligated to buy the vehicle at the previously agreed price? A lot has changed in the world in the last 6 weeks and I feel like I'll have better bargaining power now. Thanks
The Car Pro
David, you didnít mention an agreed upon price, but based on what you say, there is no obligation. Not sure why you wouldnít want to buy the vehicle a dealer special ordered for you, and Iíll be honest, what is going on in the world is not a reason to try to beat up a business. Odds are really good that the incentives will be better upon arrival than when you ordered, which is in your favor, but the dealer price before incentives should be the same.

Jerry Reynolds
.
Can you negotiate price and do all the financial things before the car is here, or do you have to wait?
The Car Pro
If you are using one of my dealers, they should finalize everything as far as terms before they go to get the other car. Both sides should agree and be happy.

Jerry Reynolds
JGRK2020
Jerry,

I'm in the market for a BMW and I want to special order it, and want to finance the car, but when does the dealer need to run my credit? At time of order, or when the car is delivered? (I saw your comment that the incentives will usually hit at time delivery time). I would like to see what the dealer loan's terms are and see if it's good, but I may also want to look into my own financing. I just want to know if to shop for the loan now or at time of dleivery so I dont run my credit now if it's not necessary. Unless there are good incentives now and could be locked in at time of order for BMWs?

Thanks for your help!
John
The Car Pro
John, you can do it at the time of ordering, but usually approvals are only good for 30 days, so I think youíre better off waiting until the vehicle arrives. There is no locking in incentives, whatever is in place when the car arrives is what youíll get. I would research rates just before the car arrives, find the best you can and see if you dealer can beat it.

Jerry Reynolds
steve
Jerry,
Regular cab, 2WD 2020 trucks with short beds are scarce now days. I search online and on the phone and the results at Ram, Chevy, GMC and Ford are all negative. Is my only option ordering one and how do I negotiate a price when ordering?
The Car Pro
Yes, ordering will likely be a must. Just go through one of my dealers, theyíll give you the same price on an order they would out of stock, that is not a problem.

Jerry Reynolds
Martin Flowerman
Dear Jerry,
I think you remember me. My wife Barbara and I had the great pleasure of seeing you a few years ago at the Cleveland Automobile Show.
Because of your certification and kind words we went to Serra Auto Park in Akron, OH. We dealt with Tom Flory and Casey Dungan. These are two of the greatest people we have ever done business with in the car buying field.
I have sent my brother and son to these two lovely people.
I just turned in my 2017 Subaru Forester 10 months early on lease which Tom bought out from me and put me in a 2019 Forester lease for $11 mo. less than what I was paying.
To top it off, I asked Tom what he could do for my wife who owned a 2014 Forester with less than 9K miles on it. I wanted her to have the standard safety equipment.
Tom offered us a fair trade in allowance and a fair selling price on a 2019 Forester. Can you tell we love Subaru Foresters? We always hear you raving about Subarus on your radio program. Hope you might come to the Cleveland Auto Show in early 2020. Love to see you.
The Car Pro
SO GOOD to hear from you! Yes, Tom and his crew are awesome and I too love the new Forester, it's terrific.

I'm hoping we can get back to Cleveland too, just hope it's a little warmer this time! : )

I wish you both all the best!

Jerry Reynolds
Robyngar
What if it's the same dealership but in different cities or even states?
The Car Pro
If we are talking pre-owned vehicles, they typically wonít give the vehicle up, itís best for you to just go to the dealership that has the vehicle listed.

Jerry Reynolds
Nathan K.
Does this hold true for used cars? I've been looking for a used Lexus RC 350 and while I test drove one that was close to me at a Toyota dealership, it is not quite the one I want to go with due to the interior color (and exterior if it can be helped).
The Car Pro
Definitely not in most cases. Dealers work hard for their used inventory, and even dealers with common ownership won't trade used cars.

Jerry Reynolds
Timothy L.
I just purchased a 2019 corvette stingray from a dealer in Virginia, but it is actually at a sister dealership in Georgia. They said they would send someone down to pick it up. I assumed it would be on a flatbed, but the salesman just told me today that they will be driving it back, over 1000 miles. I told them that was unsatisfactory and a deal breaker. What is the norm for dealers to pick up cars they you buy from other dealers in the same family? Drive back or flatbed?
The Car Pro
There really isn?t a norm for this. I suspect there was not enough profit to have it trailered or flat bedded. I would not want it driven either frankly. Not sure where you are located, but I have great Chevy dealers that might match the deal, and be a lot closer.


Jerry Reynolds, President
Car Pro Radio Network
Ann .
Hi, I purchased a new 2018 Hyundai Elantra only to find out later on that the colour I wanted was no longer available. Do I have the option to cancel
my purchase in this case?
The Car Pro
Not sure where you are located, but in every state my show airs, all sales are final. Not sure why the color being dropped would matter anyway to be honest, car colors change every single year. It could be a plus down the road with resale value.


Jerry Reynolds, President
Car Pro Radio Network
Martha .
I purchased a car over a month ago and I am waiting for it to come in. I received a call from subaru and they told me that the car a want a 2018 legacy with a moon roof is not available and I have to get a 2019 with moon roof and all the extras that come with it. The problem is they say it will cost me $40.00 more dollars a month which I can't pay. Is there anything I can do ?
The Car Pro
Honestly no. The dealer cannot control what the factory can build or price increases. I wish I had better news, but you?ll need to decide to pay more for the 2019 or pick something in inventory to get closer to the original quote.

Jerry Reynolds, President
Car Pro Radio Network
Michelle H.
Help!
I recently went and put a deposit on a been car and I was told they would have it within a week. Then I was called and told they have a VIN number and would have the car in 7 business days. But I?m hearing conflicting things that it could take weeks? Anyone else had experience with this?
Dix .
Yes! I bought a car that my dealership found for me in TX ...as they didn't have the color or standard I wanted. They kept promising me it would be here in couple days...then a few more days...then, on a Tuesday, the day I was to pick it up...I recieved a call saying the transport guy had hurt his leg and hadn't gotten it. The sales manager told me he'd pay my first car payment if I'd let him send the couple he found down and fetch it and have it here by Sat. I called today...Thursday. ..to make certain it was on schedule...only to find out the "couple" wasn't going to pick it up either. I finally had to say I'd have to cancel and get my sizable down payment back...they called and said the salesman (who sold me the car) and his wife were going to get it and have it here by Sat. I'm not holding my breath.
Ron H.
Jerry, Sure wish you would return to the Minneapolis area. We miss you. - Ron
Ray D.
Hi Jerry, you said in your article about finding the perfect vehicle, that when the dealer gets a car from another dealer that the 3% holdback doesn't go to the dealer. Don't dealers usually trade with another dealer? If so would the 3% go with the deal?
Jerry Reynolds
Ray, yes. In those cases where the dealer gets a car back, it?s usually a wash or close to it. The trend I?ve seen in recent years is that dealers are overloaded with inventory and will sell a vehicle, but won?t take anything in trade. Sure appreciate you listening to the show.

Jerry Reynolds, President
Car Pro Radio Network
Mike .
Hi, I love your radio show! Quick question. In 2012 we bought brand new, off showroom floor, auburn Subaru Forester. Radio never worked right and we tried several times to get dealership to fix under 100,000 bumper to bumper warranty but they said radio was ok. Finally bought aftermarket system. When picked up car after install we were informed that factory radio was a "remanufactured" radio. We bought a brand "new" car so is it legal for them to have put in used parts prior to selling as new off showroom floor? Thank you.
Jerry Reynolds
Not sure if it is legal or not, but should not have been done in my opinion. I?d take it back to the dealership to get the proper radio put in, that should not have happened. - Jerry
Judy C.
Hi Jerry, we enjoy your show every Saturday morning here in Spring. I did read your FAQs to try to find the answer. I'm going to buy a new Honda CR-V EXL around the end of September or later. You have stated that these are very popular and I do see a lot of them. Since I only want white in this model, I'm not sure there will be one at Russell and Smith by the time I'm ready. My question is about what would the approximate difference be in trying to get an end of year model or just get a new 2017. I have just retired so I know I will keep the car at least 10 years as I have done with my last 3 cars. That is why I don't want to settle on something other than what I want. I do appreciate your expertise and advice. When I'm ready, I will certainly contact you before I go to Russsell and Smith. Thanks very much, Judy
Jerry .
Good to hear from you. Since Honda is not big into rebates, the difference in a 2016 and a 2017 equipped the same is probably $500 or less and as long as you keep a car, it?s probably worth that.

Give Dino a little notice before you want to go in, he?ll take awesome care of you!


Jerry Reynolds, President
Car Pro Radio Network