It is officially summer, and it is time to get ready for the hotted temperatures ahead and car-related problems that arise. Plus, many vehicles will still need to get their regular vehicle maintenance as well.
Summer is always a busy time for a car repair shop. I already often hear from frustrated CarProUSA Show listeners who note the long wait times for appointments. Once, a Texas listener reached out, totally frustrated with her dealership. She loves the dealership overall, loves her salesperson, and loves her vehicle. However, she gets irritated when she calls the dealership to make an appointment, and the first available time is two weeks away.
Summer Heat = Challenges
All the years I owned car dealerships, I dreaded the summer heat. The heat from the sun was one thing, the heat from my service customers was even worse. The fact is, cars break down more when the temperatures get hot, putting stress on your employees, and causing customers whose cars are broken to be less patient than usual.
Also frustrating, are those who make an appointment for service, and once they arrive at the dealership, they cannot keep that appointment exactly. What consumers must understand is that service departments are specialized. When you get there for your appointment, the technician most qualified to repair your car could have his or her bay tied up because of a wrong part or unforeseen complications. Those things happen often, and it throws everyone's appointments off schedule.
Consider Spring, Not Summer
If you want maintenance work done on your car to get ready for summer, consider doing it before summer, say in April or May before the onslaught comes. The same would be true for routine scheduled maintenance. If you see your 60,000-mile service is going to come in June, do it just a little earlier. This will allow you to get it done quicker, and possibly get the job done better.
Schedule Weekday Service
Bottom line, if it is hot outside, know it is going to take longer to get your vehicle repaired. If possible, take your car in during the middle of the week, a Tuesday, Wednesday, or Thursday. Service providers are slammed every Monday morning, and they try to clear every vehicle out of the shop by Friday afternoon, to be ready for that Monday morning rush.
Be Patient and Realistic
Finally, if you are at a good, caring dealership try to remember they are doing all they can under difficult circumstances. Stress levels are high, people get tired quicker when it is hot, and they want to get your car back on the road as badly as you do. Patience and realistic time expectations will make life better for everyone.
June 21, 2021