Car Pro® Promise

Eight principles govern everything we do.  
  1. Personal Relationship:

You will be treated like a friend with respect and priority focused on a long-term relationship instead of an individual transaction.

2. Upfront Communication:

No surprises! You will receive honesty and transparency throughout the showroom and in all dealership advertising.

3. Dependable Follow-Through:

Our dealers keep their word and deliver on what they say.

4. Fair Pricing:

You will receive honest talk about a fair price that reduces time and frustrating negotiations.

5. Extra-Mile Service:

You will receive exceptional service beyond their expectations.

6. Simplified Process:

You will work directly with the decision-makers at the dealership making the process easier.

7. Predictability:

You can expect to receive the same outstanding car buying experience at any CAR PRO® Certified Dealer in the country.

8. Accountability:

You can be confident that all CAR PRO® Certified Dealers are continually held to the standards of the CAR PRO® Promise. If a customer does not have an outstanding experience CAR PRO® will hear about it through direct feedback from customers like you.


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