Sam Pack’s 5 Star Ford – North Richland Hills

Sam Pack’s 5 Star Ford – North Richland Hills
6618 NE Loop 820North Richland HillsTexas76180

Joshua Fichter
General Manager
(817) 349-6658
When you use CAR PRO to connect with one of our Certified Dealers, our Car Pro Promise assures that you will be provided with an outstanding car buying experience and special friend of CAR PRO pricing. We call this the VIP Experience! It is a better way to buy a car, and best of all, it’s FREE

Just follow these simple steps:

  1. Start now by completing the VIP Connection Form below to request your VIP Certificate by email
  2. Print out your VIP Certificate
  3. Present your VIP Certificate when you arrive at Sam Pack’s 5 Star Ford – North Richland Hills. They'll know immediately that you are a CAR PRO VIP. You'll be treated like a VIP from the start!
Car Pro Manager Joshua Fichter will connect with you as soon as possible to set up an appointment, test drive, or even a "speedy transaction" focused visit. You decide! Have confidence that you are with a Car Pro dealer who is committed to the CAR PRO Promise.

Please complete the VIP Connection Form below and click "Submit VIP Connection Form." We'll introduce you to Joshua Fichter, General Manager at Sam Pack’s 5 Star Ford – North Richland Hills.


Dealer Ratings

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too. Please complete the "Rate Your VIP Experience" section at the bottom of the page.

Barry Ruth

I was in search of a specific F-150 Lariat and received tremendous help from Joshua Fichter over the telephone. Our discussions were very informative and helpful both about the vehicle and the financing/lease process. Joshua turned me over to Jason Howell to assist in my search, answer any further questions, and a test drive. The F-150 is fantastic and everything I imagined. However I did not purchase one as after the test drive I felt the vehicle was too large for me. I plan on waiting for the new Ranger and will make Joshua and Jason my first call. At all times these gentlemen were very professional with an up front buying process with no hidden issues. Thanks to both of them.


once again Rick Dike to the rescue. He helped me with a difficult situation and got me into my new Escape ON HIS DAY OFF!!

Silvia and Taylor

My son and I visited Five Star Ford in Richland Hills on March 8 looking to replaced a 2013 F150 that had been totaled by a DWI driver running a red light. We didn't know if we were getting a new or a certified truck. When we announced we were Car Pro Show people, the receptionist announced us to Mel Seibel as the GM was not available. Kudos to Mel! He turned out to be a great person to work with. In the end, he presented a new truck and two certified trucks for consideration. Beautiful as they were (all three were white) and not acceptable because of the color. It was a pleasure doing business with you, Mel. Thank you.


We took our 2010 Ford Lariat to Five Star at NRH to be serviced. Caleb Rothganger was our service advisor.
He was very professional and provided excellent service. We will definitely return for the next service date.

Jimmy Johnson

Shelly Dyer

Thanks for your help.

William Durham

Our family (wife and Mom) have purchased three new Toyotas from Freeman Toyota with the help of BJ and Adam, by way of Jerry's recommendation of course. Each one had a trade-in as well and all three were great experiences. Their entire staff was cordial and professional.

Paul Cerami


James Greene

Best car salesman I've had the pleasure to deal with.(Juan Hernandez). Best service advisor I've dealt with.(Mike Fitch). Best dealership I've had the pleasure of dealing with. Very happy customer.

James Hampsten

After months of looking for a car I finally decided that right now was the time, my credit is far from perfect and had me worried that I wouldn't be able to get a new car. On Jerry's advice I sent my information to 5 Star Ford in NRH, and Joshua Fichter worked all day long with me by email and phone calls, not willing to give up until they found the right fit, They finally did and I picked up a BEAUTIFUL 2014 Ford Fusion SE in Sunset Metallic Thursday night, The great thing about Five Star that I did NOT receive at other dealerships, is that Five Star, they don't just look at your credit as just a number, but the whole picture, I was lucky in being able to have a large down payment to put towards a lease or a loan, but Five Star treated me as if I was any other Customer, not someone who's buying his first new car ever. If you need a Ford, Talk to Terry Rich and his gang at Five Star Ford.. I'll NEVER go anywhere else to buy a Ford again.. it's worth the drive from anywhere!

Best Regards,

Cindy Pruitt

Thank you for recommending the Ford Edge. I went to 5-Star Ford in NRH and saw Joshua and Justin. They treated me with great respect. They both handled my frustration with how much cars cost very well. I did not like the colors of the ones that had the most rebates but they worked with me and got me in to a beautiful SEL with HT Leather seats, BU cameria and the SYNC by Ford which is very nice. No pressure. 5-Star held up to their mission statement: "Our mission is to provide a best-in-class experience in such a way that our customers feel we are their trusted friend in the automotive business"
This is the way to buy a car!

Mike Lewis

We met with Chad at 5 star North Richland Hills. We were looking a a 2014 Ford Fusion Hybrid. This was the best encounter I have ever had with a car dealer. Although we did not buy at his time time, he was kind, he answered all of our questions, guided us to the proper financing, and there was no pressure. I have recommended him and his dealership (and your show) to fellow co-workers already. Best experience ever! When are ready to purchase we will be definitely going back.


Well on Friday I finalized a deal on an F150 with Terry's guy, Rick at Five Star NRH. It was the smoothest, quickest, and best car-buying experience I have ever had.

I appreciate you for directing me to those guy!

I'm a proud Car Pro listener and would never think about buying a car without uses the resources you have available for us! Please, never stop doing what you are doing, we need you!



Russ Grunewald

Went to Five Star ford , Terry Rich was not in but was passed to Lee Clanton to handle Car Pro referrals. Told Lee I wanted a Ford Edge and what I didn't need on it. We talked about Edge features, then Lee picked out an Edge for us to drive. Told him we would take it, discussed the different ways to pay and we were off to the business office to sign the papers.Took only a couple of hours total for a very good deal. Mr. Clanton has to be the lowest pressure (next to none) salesman I have ever met, but super helpful.

Jenn S.

Dear Jerry,
Thank you for your referral to Sam Pack Ford N Richland Hills!! Josh Ingram was the Internet associate who worked very diligently to get me the 2013 Ford Fusion in the color and options I wanted!! Josh also worked just as hard to work out a deal so that I could afford my first brand new car!
Being my first new car experience, I wasn't sure what to expect but it all went smoothly and made my car buying experience an enjoyable one. Unfortunately, Josh was not able to hand me the keys to my new car but his associate, Aaron, continued where Josh left off and everything went well. Also I would like to mention the finance guy, Dan (I believe that was his name) also assisted me with a loan that gave me a lower interest rate than my credit union!! AMAZING service and couldn't be happier with my new ruby red Fusion!!!
Thanks again!

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