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Serra Subaru

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Serra Subaru CarProUSA Specialist
Tom Flory
General Manager
Call or Text:
Serra Subaru
3363 South Arlington Road
Akron, OH
44312

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too. Please fill out these two fields and we will send you an e-mail with a link that you can use to submit a dealer review!


5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 7, 2020
When we arrived at Serra Subaru in Akron Ohio, Tom Flory, the general manager, greeted us as soon as we arrived. He thanked us for coming and informed us of all the steps that they have taken to assure us of a safe and pleasant visit. He then introduced us to Jason Ryan who would be working with us throughout the process of trading in my leased 2017 Toyota RAV4 and with the lease a new 2020 Subaru Outback Limited. They had the two vehicles that we wanted to test drive parked near the entrance and locked so that no one could get into them. They were both cleaned and sanitized for us before we got there. Jason & Tom are great people, and made the whole process relaxed, informative, and personal. We were also very pleased with the finance department that processed our paperwork in a clean and sterile room, which made us feel relaxed because we are in our late 60's. Everyone, from the time we entered the building, and up until we left with the new Outback, wore a mask and used sanitizer, and even offered us sanitizer if we wanted to use it. This was the most enjoyable experience to go from one vehicle and into another that we ever experienced. I look forward to seeing them when I bring the car to them for every scheduled service, and for leasing our next Outback in three years. Sincerely Victor & Janice Urzycki.
Response from CarProUSA
Congratulations on your new 2020 Subaur Outback Limited! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Serra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 17, 2019
My salesperson Steve Kappel and Julie in financing made my car buying a very pleasant experience. And just as Jerry says on his radio show Tom Flory (GM) did indeed meet me and we not only discussed my purchase of the Subaru Outback but also found out we both had a mutual love for the beauty and grandeur of the state of Colorado.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Serra Subaru with only the best there is to offer. Its so nice to hear that Steve and Julie helped to make your experience such a positive one. Enjoy your new Subaru Outback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 10, 2019
Tom greeted me on arrival and at time of vehicle pickup. Carl was knowledgeable about the vehicles I considered and was able to answer all my questions. Julie though a new employee was able to find answers to my questions and explain discrepancies with the warranty brochures.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 28, 2019
Amazing experience from start to finish. I got in contact with Tom to renew my lease on a Subaru Crosstrek. He was very knowledgeable on which model he felt would be the right fit for me and had a Crosstrek in stock that he immediately put on hold for me. He kept me within my price range and made the whole process easy and stress-free. When I went to pick up my new vehicle from the dealership, the process was quick and easy and I was out the door within 2 hours with my new car. I highly recommend using CarProUSA and the VIP experience!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Tom and the team will be thrilled to hear your feedback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 6, 2019
Very profesionaland and extremely knowledgable. Best buying experience ever! No pressure no hassel.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
July 19, 2019
They did An excellent job they were very professional and answered all of my questions I just chose a different car to buy from a car pro dealer
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 31, 2019
The CarPro connection really works! Tom Florey did what he had to do to make me the best offer. This CarPro dealer won't be beat! And our salesman Adam Helwig was wonderful, low pressure and very helpful throughout the process.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Adam Helwig. Enjoy your new vehicle and please come visit CarProUSA and Serra Subaru again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 8, 2019
Best dealer experience I ever had, complete transparency and I am 67 years old !!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
April 19, 2019
This review is a bit overdue as we got our SUV in February. Initially Tom was not receiving messages from the CarPro site but after calling and leaving him a message he got back to me immediately. I came in the next day and he had already spoken with his staff about our situation. They searched all over for the exact Subaru Ascent that we wanted and had it brought it from Michigan. They were a huge help and offered us a great deal. Will be thinking of them in the future for our Subaru needs!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
September 4, 2018
The team there was great my sales person Edgar was very thorough and professional. The finance team also did a great job. A very positive experience
5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 7, 2020
When we arrived at Serra Subaru in Akron Ohio, Tom Flory, the general manager, greeted us as soon as we arrived. He thanked us for coming and informed us of all the steps that they have taken to assure us of a safe and pleasant visit. He then introduced us to Jason Ryan who would be working with us throughout the process of trading in my leased 2017 Toyota RAV4 and with the lease a new 2020 Subaru Outback Limited. They had the two vehicles that we wanted to test drive parked near the entrance and locked so that no one could get into them. They were both cleaned and sanitized for us before we got there. Jason & Tom are great people, and made the whole process relaxed, informative, and personal. We were also very pleased with the finance department that processed our paperwork in a clean and sterile room, which made us feel relaxed because we are in our late 60's. Everyone, from the time we entered the building, and up until we left with the new Outback, wore a mask and used sanitizer, and even offered us sanitizer if we wanted to use it. This was the most enjoyable experience to go from one vehicle and into another that we ever experienced. I look forward to seeing them when I bring the car to them for every scheduled service, and for leasing our next Outback in three years. Sincerely Victor & Janice Urzycki.
Response from CarProUSA
Congratulations on your new 2020 Subaur Outback Limited! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Serra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 17, 2019
My salesperson Steve Kappel and Julie in financing made my car buying a very pleasant experience. And just as Jerry says on his radio show Tom Flory (GM) did indeed meet me and we not only discussed my purchase of the Subaru Outback but also found out we both had a mutual love for the beauty and grandeur of the state of Colorado.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Serra Subaru with only the best there is to offer. Its so nice to hear that Steve and Julie helped to make your experience such a positive one. Enjoy your new Subaru Outback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 10, 2019
Tom greeted me on arrival and at time of vehicle pickup. Carl was knowledgeable about the vehicles I considered and was able to answer all my questions. Julie though a new employee was able to find answers to my questions and explain discrepancies with the warranty brochures.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 28, 2019
Amazing experience from start to finish. I got in contact with Tom to renew my lease on a Subaru Crosstrek. He was very knowledgeable on which model he felt would be the right fit for me and had a Crosstrek in stock that he immediately put on hold for me. He kept me within my price range and made the whole process easy and stress-free. When I went to pick up my new vehicle from the dealership, the process was quick and easy and I was out the door within 2 hours with my new car. I highly recommend using CarProUSA and the VIP experience!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Tom and the team will be thrilled to hear your feedback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 6, 2019
Very profesionaland and extremely knowledgable. Best buying experience ever! No pressure no hassel.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
July 19, 2019
They did An excellent job they were very professional and answered all of my questions I just chose a different car to buy from a car pro dealer
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 31, 2019
The CarPro connection really works! Tom Florey did what he had to do to make me the best offer. This CarPro dealer won't be beat! And our salesman Adam Helwig was wonderful, low pressure and very helpful throughout the process.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Adam Helwig. Enjoy your new vehicle and please come visit CarProUSA and Serra Subaru again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 8, 2019
Best dealer experience I ever had, complete transparency and I am 67 years old !!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
April 19, 2019
This review is a bit overdue as we got our SUV in February. Initially Tom was not receiving messages from the CarPro site but after calling and leaving him a message he got back to me immediately. I came in the next day and he had already spoken with his staff about our situation. They searched all over for the exact Subaru Ascent that we wanted and had it brought it from Michigan. They were a huge help and offered us a great deal. Will be thinking of them in the future for our Subaru needs!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
September 4, 2018
The team there was great my sales person Edgar was very thorough and professional. The finance team also did a great job. A very positive experience
5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 7, 2020
When we arrived at Serra Subaru in Akron Ohio, Tom Flory, the general manager, greeted us as soon as we arrived. He thanked us for coming and informed us of all the steps that they have taken to assure us of a safe and pleasant visit. He then introduced us to Jason Ryan who would be working with us throughout the process of trading in my leased 2017 Toyota RAV4 and with the lease a new 2020 Subaru Outback Limited. They had the two vehicles that we wanted to test drive parked near the entrance and locked so that no one could get into them. They were both cleaned and sanitized for us before we got there. Jason & Tom are great people, and made the whole process relaxed, informative, and personal. We were also very pleased with the finance department that processed our paperwork in a clean and sterile room, which made us feel relaxed because we are in our late 60's. Everyone, from the time we entered the building, and up until we left with the new Outback, wore a mask and used sanitizer, and even offered us sanitizer if we wanted to use it. This was the most enjoyable experience to go from one vehicle and into another that we ever experienced. I look forward to seeing them when I bring the car to them for every scheduled service, and for leasing our next Outback in three years. Sincerely Victor & Janice Urzycki.
Response from CarProUSA
Congratulations on your new 2020 Subaur Outback Limited! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Serra Subaru were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 17, 2019
My salesperson Steve Kappel and Julie in financing made my car buying a very pleasant experience. And just as Jerry says on his radio show Tom Flory (GM) did indeed meet me and we not only discussed my purchase of the Subaru Outback but also found out we both had a mutual love for the beauty and grandeur of the state of Colorado.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Serra Subaru with only the best there is to offer. Its so nice to hear that Steve and Julie helped to make your experience such a positive one. Enjoy your new Subaru Outback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
December 10, 2019
Tom greeted me on arrival and at time of vehicle pickup. Carl was knowledgeable about the vehicles I considered and was able to answer all my questions. Julie though a new employee was able to find answers to my questions and explain discrepancies with the warranty brochures.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 28, 2019
Amazing experience from start to finish. I got in contact with Tom to renew my lease on a Subaru Crosstrek. He was very knowledgeable on which model he felt would be the right fit for me and had a Crosstrek in stock that he immediately put on hold for me. He kept me within my price range and made the whole process easy and stress-free. When I went to pick up my new vehicle from the dealership, the process was quick and easy and I was out the door within 2 hours with my new car. I highly recommend using CarProUSA and the VIP experience!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Tom and the team will be thrilled to hear your feedback!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
October 6, 2019
Very profesionaland and extremely knowledgable. Best buying experience ever! No pressure no hassel.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
July 19, 2019
They did An excellent job they were very professional and answered all of my questions I just chose a different car to buy from a car pro dealer
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Serra Subaru. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 31, 2019
The CarPro connection really works! Tom Florey did what he had to do to make me the best offer. This CarPro dealer won't be beat! And our salesman Adam Helwig was wonderful, low pressure and very helpful throughout the process.
Response from CarProUSA
On behalf of CarProUSA and Serra Subaru, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Adam Helwig. Enjoy your new vehicle and please come visit CarProUSA and Serra Subaru again soon!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
May 8, 2019
Best dealer experience I ever had, complete transparency and I am 67 years old !!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
April 19, 2019
This review is a bit overdue as we got our SUV in February. Initially Tom was not receiving messages from the CarPro site but after calling and leaving him a message he got back to me immediately. I came in the next day and he had already spoken with his staff about our situation. They searched all over for the exact Subaru Ascent that we wanted and had it brought it from Michigan. They were a huge help and offered us a great deal. Will be thinking of them in the future for our Subaru needs!

5 Serra Subaru //fs2.ebait.biz/c4RpU5aF/serrasub.png 3363 South Arlington Road Akron, OH 44312 330-236-8464
September 4, 2018
The team there was great my sales person Edgar was very thorough and professional. The finance team also did a great job. A very positive experience