Jerry Patterson is an experienced auto industry professional at Freeman Toyota in Hurst, TX. He became a Certified CarPro Friend in 2006.
Jerry Patterson is an experienced auto industry professional at Freeman Toyota in Hurst, TX. He became a Certified CarPro Friend in 2006.
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Hear From Our Customers
Average Rating
Steve Peck3/31/24
Repeat Customer
2.33 star rating
Overall, a very disappointing experience. I've had much better experience in the past with dealerships that didn't have a "Car Pro". I never received any communication from the Freeman "Car Pro". I communicated with an Internet manager and a salesman. Here's how my experience went on Friday 3/29 (and I drove 1-1/2 hrs to get to the dealership). **I showed up at the agreed upon time but my contact salesman said he was involved with another customer. He was carrying a drill with him. **We went out to the lot and he showed me one Tundra (a limited, which was out of my price range). **Salesman said he had a couple of gray ones and he left us in the lot while he went into the building. **When he didn't return after 5 minutes or so, my wife and I walked to the building and stood outside waiting for him. **He eventually came out with some keys in his hand and said he had a black one and he would pull it around to look at. **After another 5 minutes or so, a sales manager came out with another salesman and told us "T" was busy with another customer and this new salesman would help us. **The new salesman then asked me what I was looking for (he was a bit hard to understand because of his accent). So I mentioned pre-owned Tundras. He said he wasn't sure what they had in stock. **At that point, I decided to leave because nobody seemed to know what I was looking for, what they had in stock or where they were located and we were tired of standing around waiting.
Overall, a very disappointing experience. I've had much better experience in the past with dealerships that didn't have a "Car Pro". I never received any communication from the Freeman "Car Pro". I communicated with an Internet manager and a
Jeffery Moore3/18/24
Repeat Customer
5.00 star rating
We were impressed with the professional and friendly service, even though we could not come to the terms we needed they were very open and upfront about the pricing. Very pleasant experience over all.
We were impressed with the professional and friendly service, even though we could not come to the terms we needed they were very open and upfront about the pricing. Very pleasant experience over all.
Jonathan Howell3/13/24
Repeat Customer
5.00 star rating
Amber was very kind and detailed in any questions regarding the Camry, especially with the electronics. She made sure that everything was to my liking, including feel of the car and how it handled. I would highly recommend her to anyone else
Amber was very kind and detailed in any questions regarding the Camry, especially with the electronics. She made sure that everything was to my liking, including feel of the car and how it handled. I would highly recommend her to anyone else
2024 Toyota Camry
Jim Ivey2/20/24
Repeat Customer
5.00 star rating
I have put my name on a waiting list for the hybrid to come later in the spring. I worked with Kenneth Anderson and he was perfect for us
I have put my name on a waiting list for the hybrid to come later in the spring. I worked with Kenneth Anderson and he was perfect for us
2024 Toyota Tacoma
Mario Khouri2/17/24
Repeat Customer
5.00 star rating
I had a really good experience with Kenneth. He was honest and there were not any games. I recommend car pros. I got the best for my budget.
I had a really good experience with Kenneth. He was honest and there were not any games. I recommend car pros. I got the best for my budget.
Toyota Corolla 2023
Chuck Smith1/31/24
Repeat Customer
5.00 star rating
I worked with Lexi. She’s an outstanding car professional. Unfortunately, no new Toyota Priuses were available for sale in my time frame.
I worked with Lexi. She’s an outstanding car professional. Unfortunately, no new Toyota Priuses were available for sale in my time frame.
David Ranney1/31/24
Repeat Customer
5.00 star rating
Z was very helpful from the beginning to the end and beyond.
Z was very helpful from the beginning to the end and beyond.
Dennis Oneill1/26/24
Repeat Customer
5.00 star rating
Freeman Toyota and John our sales person were awesome.
Freeman Toyota and John our sales person were awesome.
Toyota Camry XSE V6
Jerry V.1/24/24
Repeat Customer
4.67 star rating
Lexus (Lexi) was helpful and knowledgeable but, could never get ALL of our 1st choice options for the RAV4 we wanted. (XLE(+) Hybrid: made in Japan, Lunar Rock ext, gray int, no extra bs...) We got frustrated at not getting that, so searched for other dealers (and she didn't return calls/emails later in the search)... did find and get this exact vehicle through a dealer in Denison. Though the transaction didn't go as "smooth" as it probably would have through Lexus. Got an XLE Premium but, for basically $40K (and 857 credit score!) ... the passenger seat is still manually operated and NO CD player!?!? (sigh... lol) Curious, it is Loud when in reverse and just using ECO/battery power! Takes some getting used too... Thank you Lexi for the education and for trying to help us.
Lexus (Lexi) was helpful and knowledgeable but, could never get ALL of our 1st choice options for the RAV4 we wanted. (XLE(+) Hybrid: made in Japan, Lunar Rock ext, gray int, no extra bs...) We got frustrated at not getting that, so searched for
Robert Ek1/23/24
Repeat Customer
5.00 star rating
Our 1st attempt through the CarPro process was a total mess - we actually got "ghosted" by the Freeman salesperson. But I trusted your system, and with the 2nd submission, Rick Simpson called us back immediately and he was such a professional. So much so that after my 4Runner came in (had to get on a list), we purchased a Rav4 for my wife. Not only is Rick a stand-up guy he found a few "Jerry" discounts, including both extended warranties. We had not been inside of a car dealership for decades because of past experiences, but because of how we were treated I highly recommend the CarPro process!
Our 1st attempt through the CarPro process was a total mess - we actually got "ghosted" by the Freeman salesperson. But I trusted your system, and with the 2nd submission, Rick Simpson called us back immediately and he was such a professional. So
Toyota 4Runner and Rav4
Randall Hatfield6/29/23
Repeat Customer
1.00 star rating
lexie from freeman never got to me tried several times . I guess wanting rav4 was too hard to get so just dropped me
lexie from freeman never got to me tried several times . I guess wanting rav4 was too hard to get so just dropped me
David Whiting1/1/24
Repeat Customer
4.67 star rating
Things went very well. The final purchase took longer than lead to believe. My wife works retail and this time f the year is busy. This took way to much of her one day off.
Things went very well. The final purchase took longer than lead to believe. My wife works retail and this time f the year is busy. This took way to much of her one day off.
Toyota RAV4
John Mayes12/14/23
Repeat Customer
5.00 star rating
Lexus was great. She kept me informed, gave us a great deal. We had an issue with our credit report and she helped out with that as well.
Lexus was great. She kept me informed, gave us a great deal. We had an issue with our credit report and she helped out with that as well.
Scott Leachman12/6/23
Repeat Customer
5.00 star rating
We could not make the numbers work but everyone was very helpful and honest
We could not make the numbers work but everyone was very helpful and honest
Don Herring11/15/23
Repeat Customer
5.00 star rating
General Manager Robert turned us over to salesman Tommy Chau. Tommy was knowledgeable and happily looked up answers to any questions he was uncertain about. We were looking for a hybrid Grand Highlander Limited. We fully expected to have to order the vehicle. Unfortunately, the dealer didn’t have any big SUV hybrids available to test drive, nor did they have a Grand Highlander Limited or Platinum for us to look at. Tommy did the best he could with what they did have.
General Manager Robert turned us over to salesman Tommy Chau. Tommy was knowledgeable and happily looked up answers to any questions he was uncertain about. We were looking for a hybrid Grand Highlander Limited. We fully expected to have to order
Ken Foley9/28/23
Repeat Customer
5.00 star rating
My grandson decided he wanted a new Mazda rather than a Toyota
My grandson decided he wanted a new Mazda rather than a Toyota
Steve Short9/6/23
Repeat Customer
5.00 star rating
The process was so nice - never was at the dealer for more than an hour anytime I was there. Sam kept me informed on status of the car as it was coming into the dealer - very easy and no haggle price, great trade in price
The process was so nice - never was at the dealer for more than an hour anytime I was there. Sam kept me informed on status of the car as it was coming into the dealer - very easy and no haggle price, great trade in price
2023 Toyota Corolla
Jim Dodson8/10/23
Repeat Customer
3.00 star rating
The vehicle I was interested in was not available. The rep assigned to me always sounded real busy delivering cars. Whatever that means. I also received an email from Samuel Scarlett who said I should come down and look at the highlander he had. I wanted to see the hybrid max to see if I even wanted a highlander. My first message from Samuel he didn’t even identify himself so I was sure it wasn’t a phishing attempt. He told me he was the sales manager. When I’ve worked with other car pro dealers I didn’t have to ask who they were.
The vehicle I was interested in was not available. The rep assigned to me always sounded real busy delivering cars. Whatever that means. I also received an email from Samuel Scarlett who said I should come down and look at the highlander he had. I
Keetsie Berbel8/2/23
Repeat Customer
5.00 star rating
Our experience with Freeman Toyota was amazing. Maverick worked with us to procure the exact vehicle we wanted even though one was not on the lot initially. The perfect RAV4 became available and Maverick kept us advised of the pricing and the arrival of the vehicle. He took us for a test drive and showed us many of the features and even guided us to the bank since we were not familiar with the area (we drove 250 miles to get the vehicle we wanted). We couldn't be more pleased with Freeman Toyota and would gladly consider them for future Toyota purchases.
Our experience with Freeman Toyota was amazing. Maverick worked with us to procure the exact vehicle we wanted even though one was not on the lot initially. The perfect RAV4 became available and Maverick kept us advised of the pricing and the
Jonathan Chrest7/5/23
Repeat Customer
5.00 star rating
Smooth, easy experience. Mr Ahmed was very nice and explained everything in detail.
Smooth, easy experience. Mr Ahmed was very nice and explained everything in detail.
Robert Jones5/15/23
Repeat Customer
3.00 star rating
After submitting a request to be notified by Freeman Toyota on the CarPro site I received a response back from Freeman by Lexy and he identified himself as a Car Pro Specialist. This was Saturday may 6th. He sent me a brochure for the RAV4. On Monday May 8th I texted him a copy on my drivers license and color and trim of the RAV4 I am interest in. I also asked him a few questions. I have hear nothing back from Lexy. On Saturday I sent a text asking if he received my previous text again I have heard nothing. Very disappointed in the response I have received from Freeman Toyota. After listening to Jerry from many years I am surprised at Freeman’s response.
After submitting a request to be notified by Freeman Toyota on the CarPro site I received a response back from Freeman by Lexy and he identified himself as a Car Pro Specialist. This was Saturday may 6th. He sent me a brochure for the RAV4. On
Michael Olvey3/21/23
5 star rating
Purchased via txt. Lexi, provided all the info I needed. Waiting for the Rav 4 to come in.
Purchased via txt. Lexi, provided all the info I needed. Waiting for the Rav 4 to come in.
Jeff DeHoogh2/18/23
Repeat Customer
5 star rating
We are in the process of purchasing two new vehicles with Jerry Patterson and Lexy Jaramillo of Freeman Toyota in Hurst. Supply chain issues have made the car buying process quite different than any of the previous dozen vehicles we’ve purchased over the years. The CarPro radio show and program information has helped us understand what to expect. Both of our vehicles are expected to arrive within the next month. Our salesperson Lexy Jaramillo and sales manager Jerry Patterson have provided us with outstanding customer service. They have sourced the vehicles we wanted and have kept us informed on a regular basis on estimated delivery to the dealership. They have patiently answered numerous questions we’ve had regarding the purchase process, provided opportunities for test drives and helped us understand accessories, options and upgrades. They have provided us with all of the time and attention we’ve needed during visits or phone calls without rushing us. We are extremely happy with the CarPro buying process and we are especially happy it has put us in touch with Lexy and Jerry to help us with our purchases.
We are in the process of purchasing two new vehicles with Jerry Patterson and Lexy Jaramillo of Freeman Toyota in Hurst. Supply chain issues have made the car buying process quite different than any of the previous dozen vehicles we’ve purchased
James Wagner1/4/23
5 star rating
Tommy and Jacob made this the BEST car buying experience. Tommy was able to answer all of our questions and made some suggestions which we used. I wish I had used CarPro for previous car purchases. Great job. Thank You.
Tommy and Jacob made this the BEST car buying experience. Tommy was able to answer all of our questions and made some suggestions which we used. I wish I had used CarPro for previous car purchases. Great job. Thank You.
Matt Rogers12/28/22
5 star rating
Working with Lexy has been fantastic so far. We've ordered a Sienna through her that we're waiting to get (thanks chip shortage) and also bought a Corolla through her and Jerry as well. They've made the purchasing experience better than I was expecting.
Working with Lexy has been fantastic so far. We've ordered a Sienna through her that we're waiting to get (thanks chip shortage) and also bought a Corolla through her and Jerry as well. They've made the purchasing experience better than I was
David Vang9/18/22
1 star rating
They have not contacted me yet. It has been over a week.
They have not contacted me yet. It has been over a week.
Don Burrows8/8/22
5 star rating
I contacted the dealership, they called me back, I was told what they had, and how your VIP membership worked, I picked out the truck I wanted, and they had one coming. Freeman got it in, called me back, and we did the deal over the phone, and I'm going to pick it up this week. A pretty seamless experience, very impressed with the whole process.
I contacted the dealership, they called me back, I was told what they had, and how your VIP membership worked, I picked out the truck I wanted, and they had one coming. Freeman got it in, called me back, and we did the deal over the phone, and I'm
Lori Pfeil6/14/22
5 star rating
Had a great meeting with Lexy. She explained how things are currently working with the lack of inventory and the high demand for vehicles. We went over the options we want and put in our order for a Highlander Hybrid. Now we wait! Glad we were put in touch with Lexy.
Had a great meeting with Lexy. She explained how things are currently working with the lack of inventory and the high demand for vehicles. We went over the options we want and put in our order for a Highlander Hybrid. Now we wait! Glad we were put
Karoline Chapman4/25/22
5 star rating
Had an amazing experience. Lexy with Freeman Toyota helped me get my new car with no hassle at an amazing price after I had spent months shopping elsewhere with no luck.
Had an amazing experience. Lexy with Freeman Toyota helped me get my new car with no hassle at an amazing price after I had spent months shopping elsewhere with no luck.
Paul Scheurich3/22/22
5 star rating
Lexus Jaramillo was awesome. Never had such a good car buying experience. Only way to go.
Lexus Jaramillo was awesome. Never had such a good car buying experience. Only way to go.
Sharon Parker2/25/22
5 star rating
My 4th Toyota Corolla is on it's way! A Hybrid this time. Freeman Toyota is the best. Got to see BJ! Lexi Jaramillo took very good care of me. Thanks Jerry!
My 4th Toyota Corolla is on it's way! A Hybrid this time. Freeman Toyota is the best. Got to see BJ! Lexi Jaramillo took very good care of me. Thanks Jerry!
Michele Gilmore1/12/22
4 star rating
Never did hear from the Pro at Freeman New Car dealership, Jerry Patterson. Turns out he was out ill. The used car dealership team stepped up and helped us with the process. Kyle Chase, Mike Smith and Chris (Mgr) were professional, knowledgeable and a pleasure to work with. Except the little chart drawing with arrows and circles to show me their numbers and the direction they hoped I would take - hate that part of the process. They were honest and straightforward - just couldn't match or beat the written CarMax offer I had for my trade-in. The vehicle in their inventory was also more expensive than the one I ultimately purchased. They had very little flexibility on the numbers. Bottom line, I purchased from CarMax. Thanks for asking.
Never did hear from the Pro at Freeman New Car dealership, Jerry Patterson. Turns out he was out ill. The used car dealership team stepped up and helped us with the process. Kyle Chase, Mike Smith and Chris (Mgr) were professional, knowledgeable and
Olin Smith12/24/21
5 star rating
As per usual, working through Jerry Reynolds and Car Pro, the experience was a pleasant surprise for buying a car! Thanks Jerry!
As per usual, working through Jerry Reynolds and Car Pro, the experience was a pleasant surprise for buying a car! Thanks Jerry!
Ron Reiner3/30/24
Repeat Customer
5.00 star rating
Lexus Jaramillo was our CarPro contact/sales rep at Freeman. She was knowledgeable about the product and about the process necessary for us to get the model and features that we wanted. The car was ordered and she informed us when it would be built and then delivered to Freeman Toyota. She kept us informed during the build process and called as soon as our car arrived at Freeman Toyota. The buying process dealing with "Lexy" was stress free and fair. I am already recommending CarPro and Lexy to friends and family.
Lexus Jaramillo was our CarPro contact/sales rep at Freeman. She was knowledgeable about the product and about the process necessary for us to get the model and features that we wanted. The car was ordered and she informed us when it would be built
camry xle hybrid
Pam Mason3/26/24
Repeat Customer
5.00 star rating
Lexi called us within minutes of my inquiry. We had leased our Rav with her and it was time to make a decision. She gave us all our options and we went with the Camry. She delivered the vehicle to our home and signed the paperwork and she drove off in the old car. Awesomeness! Jerry visited with us on day we came in for a test drive and was very nice. We will purchase another car from them!
Lexi called us within minutes of my inquiry. We had leased our Rav with her and it was time to make a decision. She gave us all our options and we went with the Camry. She delivered the vehicle to our home and signed the paperwork and she drove off
2024 Toyota Camry
Fred Knopp3/12/24
Repeat Customer
5.00 star rating
We worked with Lexy, very pleasant young lady and very professional. She showed us two different cars for comparison and outlined the pluses of each vehicle to the other. Seemed a very busy day at the dealership and she managed her time between several customer’s including us. She did a fantastic job. We are looking forward to purchasing a vehicle from Lexy, hopefully in the near future.
We worked with Lexy, very pleasant young lady and very professional. She showed us two different cars for comparison and outlined the pluses of each vehicle to the other. Seemed a very busy day at the dealership and she managed her time between
Greg Haben3/9/24
Repeat Customer
5.00 star rating
This is second vehicle that I have bought through the CarPro. Like the first it was the best car buying experience. I did not save money because those make and models are going for a premium…that’s my fault. That said, I’d rather spend a little more to make sure I’m treated fairly with respect. I found those in this purchase also. Thank you Jerry for another great buying experience!
This is second vehicle that I have bought through the CarPro. Like the first it was the best car buying experience. I did not save money because those make and models are going for a premium…that’s my fault. That said, I’d rather spend a little more
Toyota Tacoma
David Thomas2/14/24
Repeat Customer
5.00 star rating
All went well initially but after reserving a vehicle (with my name on it), it was sold to another buyer. After a few emails with Jerry another was found in West Texas. Don't know if that was a coincidence but my gut feeling is that he contacted them due to the effort they put forth to trade for it. I am happy with the end result.
All went well initially but after reserving a vehicle (with my name on it), it was sold to another buyer. After a few emails with Jerry another was found in West Texas. Don't know if that was a coincidence but my gut feeling is that he contacted
2023 Toyota Tacoma
George Chastain2/2/24
Repeat Customer
5.00 star rating
Great experience with Jerry Patterson Tommy Chau and James Padilla. I had been looking for a new truck and intended to liquidate a portion of a cd to pay off the balance after my trade. After hearing Dane last week about 0.9% interest I now still have my cd at a much higher rate than that. Dane stopped by and I was able to tell him Personally. BYTW I’m 71 and money matters
Great experience with Jerry Patterson Tommy Chau and James Padilla. I had been looking for a new truck and intended to liquidate a portion of a cd to pay off the balance after my trade. After hearing Dane last week about 0.9% interest I now still
Toyota tundra limited
Joseph Mayer1/30/24
Repeat Customer
5.00 star rating
Even though I wasn’t able to make a deal on the used car I was looking. Freeman bent over backwards to take care of me. What an outstanding dealership
Even though I wasn’t able to make a deal on the used car I was looking. Freeman bent over backwards to take care of me. What an outstanding dealership
Willie Drabble1/28/24
Repeat Customer
5.00 star rating
I travelled to Freeman Toyota from 100 miles East of Dallas and only expected to make one trip to try and buy from a large dealership for the first time. I have bought numerous new vehicles throughout my life time at smaller dealerships. I had a pleasurable experience working with my salesman, Kenneth Anderson. He showed me the vehicle I wanted outside while is was raining. He quickly responded to my texts over the next few days before I was able to return to take delivery of my truck.
I travelled to Freeman Toyota from 100 miles East of Dallas and only expected to make one trip to try and buy from a large dealership for the first time. I have bought numerous new vehicles throughout my life time at smaller dealerships. I had a
Toyota Tundra Crew Cab 1794 w/IForce Max engine
Joseph Hazewski11/29/23
Repeat Customer
3.67 star rating
Carpro is an excellent website. I have purchased several vehicles using their process . the last attempted purchase was not completed as Freeman didn’t offer a monitory advantage.
Carpro is an excellent website. I have purchased several vehicles using their process . the last attempted purchase was not completed as Freeman didn’t offer a monitory advantage.
tacoma
Cindy Watts6/30/23
Repeat Customer
1.00 star rating
They said they didn't have a vehicle in stock like I was looking for, and that I would be placed on a 6 to 9 month wait. And then I never heard from them again.
They said they didn't have a vehicle in stock like I was looking for, and that I would be placed on a 6 to 9 month wait. And then I never heard from them again.
NaTasha Bull1/23/24
Repeat Customer
5.00 star rating
My experience with Carpro was awesome, I agreed with value I wanted to spend, customer service by BJ super awesome and I will be purchasing again. I have never had service this good before. I am sold, I will always use car pro
My experience with Carpro was awesome, I agreed with value I wanted to spend, customer service by BJ super awesome and I will be purchasing again. I have never had service this good before. I am sold, I will always use car pro
XSE Highlander
Laurel Wilson1/3/24
Repeat Customer
4.00 star rating
I went in and they found a car that met my criteria within a few minutes. The car met my expectations and I purchased it fairly quickly.
I went in and they found a car that met my criteria within a few minutes. The car met my expectations and I purchased it fairly quickly.
Toyota Camry
Jesse ODell12/9/23
Repeat Customer
4.67 star rating
CarPro gives a lot of information on the vehicle you are looking at. The sales person was very knowledgeable on the vehicle.
CarPro gives a lot of information on the vehicle you are looking at. The sales person was very knowledgeable on the vehicle.
Toyota Corolla le
Joe Hazewski12/8/23
Repeat Customer
5.00 star rating
The dealership made me feel valued and treated me with the upmost respect. Vehicle purchased for my Grandson. In and Out of the dealership in Record time. Sam S was fantastic.
The dealership made me feel valued and treated me with the upmost respect. Vehicle purchased for my Grandson. In and Out of the dealership in Record time. Sam S was fantastic.
tacoma
Mark Stephenson11/13/23
Repeat Customer
5.00 star rating
Worked with Tommy Chao and Jerry Patterson. They found the exact car I wanted, kept me in the loop as to arrival date and gave me exact price for car and extended warranty up front. I was in and out in 45 minutes when I went to buy it.
Worked with Tommy Chao and Jerry Patterson. They found the exact car I wanted, kept me in the loop as to arrival date and gave me exact price for car and extended warranty up front. I was in and out in 45 minutes when I went to buy it.
J Michael Smith MD10/16/23
Repeat Customer
5.00 star rating
I'm finalizing the deal now and my salesman, Lexy, has been outstanding!! I'm surprised it has gone so smoothly being 6 hours from the dealership!! Everything has been by text or by phone. And they will deliver the vehicle to my home in LA.
I'm finalizing the deal now and my salesman, Lexy, has been outstanding!! I'm surprised it has gone so smoothly being 6 hours from the dealership!! Everything has been by text or by phone. And they will deliver the vehicle to my home in LA.
Toyota Sequoia Capstone
Jennifer Stanley9/5/23
Repeat Customer
2.33 star rating
I was never contacted by a sales representative after submitting my inquiry through CarPro other than an automated “we received your inquiry and will get back to you shortly.” Ended up calling the dealership and setting up an appointment, but definitely didn’t receive any “VIP” kind of treatment upon arrival. My sales rep was James B and he kept trying to get me to buy a car I didn’t really want and wanted to pull my credit for financing on the car I didn’t want. Other sales reps may be better, but I was less than impressed with James and felt that he was trying to take advantage of me cause I’m a female who was on her own at the dealership.
I was never contacted by a sales representative after submitting my inquiry through CarPro other than an automated “we received your inquiry and will get back to you shortly.” Ended up calling the dealership and setting up an appointment, but
Chris Robinett8/26/23
Repeat Customer
5.00 star rating
Lexi was great. She had some really great options for me to look at. I was unable to find quite what I needed, but when I am ready I will definitely call Freeman.
Lexi was great. She had some really great options for me to look at. I was unable to find quite what I needed, but when I am ready I will definitely call Freeman.
Kyle Jones7/26/23
Repeat Customer
5.00 star rating
Lexy was easy to deal with and very good. She got me in and out as well as she could on short notice, I gave her I was coming.
Lexy was easy to deal with and very good. She got me in and out as well as she could on short notice, I gave her I was coming.
Tocoma
Steven Chilton7/8/23
Repeat Customer
5.00 star rating
It was a great experience. Lexy and Brandon were very helpful.
It was a great experience. Lexy and Brandon were very helpful.
Toyota Tacoma
Bill Knight4/30/23
Repeat Customer
4.33 star rating
Rick Simpson, my salesman at Freeman Toyota was able to deliver a Toyota Camry Hybrid with the trim level and options I wanted in 7 weeks. I understand that some customers have waited 6 to 8 months for this type of Camry. He also spent 45 minutes with me demonstrating the various features of the car. He was very responsive to phone calls, but did not always answer text messages. In general I had a very good experience at Freeman Toyota.
Rick Simpson, my salesman at Freeman Toyota was able to deliver a Toyota Camry Hybrid with the trim level and options I wanted in 7 weeks. I understand that some customers have waited 6 to 8 months for this type of Camry. He also spent 45 minutes
Toyota Camry Hybrid XLE
Chuck Clark4/2/23
5 star rating
I had faith in the CarPro program so I made the 32 mile drive to check out a clean low mileage hybrid Camry. Upon arrival I was greeted by my salesperson, the car was ready, the trade in appraisal was good/quick, & my time in the business office was minimal. The dreaded used car hassle didn’t happen & I’ll gladly shop at Freeman Toyota again!
I had faith in the CarPro program so I made the 32 mile drive to check out a clean low mileage hybrid Camry. Upon arrival I was greeted by my salesperson, the car was ready, the trade in appraisal was good/quick, & my time in the business office
Glenn HICKMAN2/5/23
5 star rating
Everyone at Freeman was quick to respond and very helpful. I highly recommend them.
Everyone at Freeman was quick to respond and very helpful. I highly recommend them.
Brett Wilie1/23/23
5 star rating
I was contacted by Tommy Chau of Freeman Toyota a day after submitting my CarPro request. I talked to him about what vehicle I was looking for and we set up an appointment a few days later. We have been purchasing Camry's (and a Tundra) from Freeman for the last 20 years and Tommy continued to exhibit the great treatment we have come to expect. We have always purchased Camry's with V6 engines, but Toyota is migrating away from those. Tommy let us test drive a used 2022 (essentially the same car) with the 4 cylinder to let us compare them. The 4 cylinders have much better power than 10 years ago and we were happy with its performance. Tommy then took us through the list of vehicles in line for delivery and we picked out the one we wanted. He gave us the price including the credit for the trade in we had and we told him to put us down for it. It took about two weeks for it to arrive and we set an appointment to pay and pick it up. The purchase process was fast and easy. The finance manager was James Padilla and was great to work with as well. Once again, we are very happy with Tommy, James and the entire purchase process with CarPro and Freeman Toyota.
I was contacted by Tommy Chau of Freeman Toyota a day after submitting my CarPro request. I talked to him about what vehicle I was looking for and we set up an appointment a few days later. We have been purchasing Camry's (and a Tundra) from Freeman
DAVID MOORE12/7/22
1 star rating
It took several tries to con ectopic with BJ. I sent him my vehicle from the Toyota build it web site and email. It was ignored and no further communication happened. I signed a contract in Rockwall yesterday
It took several tries to con ectopic with BJ. I sent him my vehicle from the Toyota build it web site and email. It was ignored and no further communication happened. I signed a contract in Rockwall yesterday
Charles Plitt11/21/22
3 star rating
They were unable to help
They were unable to help
Biil Stansbury8/3/22
5 star rating
Great experience at Freeman Toyota. I have to brag on Lexi. She provided one of the best car leasing experiences we have ever had. She was very knowledgeable and extremely helpful in explaining everything about the process and the vehicle to us and she has a great personality. I'll tell you how good the process was, their Finance guy, Brandon, even had a personality. Great deal. Sold on Freeman! Bill Stansbury
Great experience at Freeman Toyota. I have to brag on Lexi. She provided one of the best car leasing experiences we have ever had. She was very knowledgeable and extremely helpful in explaining everything about the process and the vehicle to us and
Billy Fuller6/25/22
Repeat Customer
5 star rating
Lexus and Brandon were great - very friendly, thorough and timely! No pressure, great service! I selected 5 as the Review Rating and assume that is the best rating.
Lexus and Brandon were great - very friendly, thorough and timely! No pressure, great service! I selected 5 as the Review Rating and assume that is the best rating.
David Tacher4/5/22
2 star rating
I heard from them 5 days after my inquiry. Basically they require a $500 non-refundable deposit (what if there's something wrong with the car or it is somehow unsatisfactory? I'd be out $500), and the price of the vehicle would be $5,000 over MSRP (no thanks. I'm not desperate). I don't see how this experience was any different than my picking up the phone and calling any Toyota dealer at random.
I heard from them 5 days after my inquiry. Basically they require a $500 non-refundable deposit (what if there's something wrong with the car or it is somehow unsatisfactory? I'd be out $500), and the price of the vehicle would be $5,000 over MSRP
This gentleman wants a specialty order unit on a RAV4 prime. Yes we are 5000 over where every other Toyota dealer he is referring to is 10-15k over. So he did get a special price as result of being a CarPro customer.
Gerald Savoy3/27/22
Repeat Customer
5 star rating
Great Service
Great Service
roy hollan2/14/22
5 star rating
My family and I have bought several vehicles thru you're program and have been 5 star happy with each purchase. I live in Victoria, Tx and this time my 82 year old dad wanted a new Rav 4 hybrid, because we both listen to all 5 hours of your show podcast EVERY week I decided to call BJ at Freeman toyota (even though Dallas is 300 miles away) I gave BJ our color and equipment preferences and he said he would call as soon as he could get 1, 8 days later he called and said he had one that was our 1st choice on it's way. I took dad to Dallas on 2-11-22 and he picked up his new RAV, BJ sold it to him at MSRP with the only addition being window tint and a pin stripe that dad asked for. With all of our previous buying experiences thru the car pro being a solid 5 star rating, BJ and freeman was a 10!!! because of that I ordered a Tacoma for me from BJ while I was there, I can't wait for it to come in. Thank you Jerry for all that you do for the car buying public!!
My family and I have bought several vehicles thru you're program and have been 5 star happy with each purchase. I live in Victoria, Tx and this time my 82 year old dad wanted a new Rav 4 hybrid, because we both listen to all 5 hours of your show
Carl Tosetto1/20/22
5 star rating
Purchasing a new RAV4 was a positive experience. Both Lexy and Ken were great to deal with - answered every question we had.
Purchasing a new RAV4 was a positive experience. Both Lexy and Ken were great to deal with - answered every question we had.
Tiffany Brandt12/18/21
4 star rating
I worked with Lexy from this dealership. The experience overall was great. Lexy was responsive and answered all of my questions. She is very knowledgeable and I felt quite comfortable working with her. I am looking for a Rav4 Prime and understand that these are very difficult to find in generally but specifically in my state. There is a process available with Freeman to join a waiting list and Lexy was very helpful in walking me through the process. Ultimately I decided not to purchase at this time because of the premium being added to the sticker price on the Prime. I am not in a hurry to purchase and hope to work with Lexy at Freeman in the future.
I worked with Lexy from this dealership. The experience overall was great. Lexy was responsive and answered all of my questions. She is very knowledgeable and I felt quite comfortable working with her. I am looking for a Rav4 Prime and understand
Dick Lee11/29/21
Repeat Customer
5 star rating
Did not purchase yet We were pretty far apart on the price of my trade in
Did not purchase yet We were pretty far apart on the price of my trade in
Anthony Palmer3/26/24
Repeat Customer
5.00 star rating
The best car buying experience I ever had.
The best car buying experience I ever had.
2024 corolla
Scott Voss3/17/24
Repeat Customer
5.00 star rating
Phenomenal, a true difference-maker experience. We have now found our dealership of the future as well.
Phenomenal, a true difference-maker experience. We have now found our dealership of the future as well.
24 Tundra Limited 4x4
Joe Degan3/10/24
Repeat Customer
5.00 star rating
Bill was a great salesman. Very knowledgeable and Johnny on the spot. But I am too far upside down to make the deal work for me.
Bill was a great salesman. Very knowledgeable and Johnny on the spot. But I am too far upside down to make the deal work for me.
Nancy Foster2/19/24
Repeat Customer
5.00 star rating
In the end, I did not buy a vehicle from Freeman Toyota. I did buy one from Car Pro dealer Vandergriff Honda.
In the end, I did not buy a vehicle from Freeman Toyota. I did buy one from Car Pro dealer Vandergriff Honda.
2024 Honda CR-V Hybrid Sport L
Scott Johnson2/11/24
Repeat Customer
5.00 star rating
There was no run around Lexy was very knowledgeable and I will definitely buy my next vehicle through the car pro process
There was no run around Lexy was very knowledgeable and I will definitely buy my next vehicle through the car pro process
Toyota 4 Runner
Valerie Prange1/31/24
Repeat Customer
4.67 star rating
We contacted Freeman Toyota , were connected with Car Pro Lexie and made an appt to meet with her at the dealership. She sat down with us answered all of our questions about the relatively new Grand Highlander we were interested in and was upfront about the fact that it would take at least 3 months to special order the car we wanted...specific paint, interior and accessories. Lexie let us test drive a car that was on the lot, reviewed all of the options for packages and accessories with us and made recommendations based on our driving habits and lifestyle. It was difficult to try and compare prices with other dealerships due to the short supply of these vehicles...and our specific requirements but we were told there were discounts for CarPro customers so.... We reached out at least once a month for updates on order progress and she usually got back to us within 2-3 days. Due to manufacturing delays there were several times when she had no updates on the status of our order but reassured us that the delay was nationwide. The entire process...order to delivery...took 5 months! but we finally have the car we wanted and it is beautiful. When we picked up the car, Lexie spent adequate time with us reviewing car operations before we left the lot...but there is still lots to learn. We would definitely work with Lexie again should we be in the market for another Toyota.
We contacted Freeman Toyota , were connected with Car Pro Lexie and made an appt to meet with her at the dealership. She sat down with us answered all of our questions about the relatively new Grand Highlander we were interested in and was upfront
2024 Toyota Grand Highlander
James M Smith1/30/24
Repeat Customer
5.00 star rating
I’ve never done a car buy on line and this was absolutely the best with the trade in and everything
I’ve never done a car buy on line and this was absolutely the best with the trade in and everything
Toyota Sequoia Capstone
Paul Moos1/25/24
Repeat Customer
5.00 star rating
I was contacted by Lexi from the Freeman CarPro sales team. She and Mark Smith from the used car department helped me find a used car for my son that would be reliable and fit within his budget. The day after he picked up the car, the alternator went out while we were out. I called Freeman and they came and picked up the car and repaired it at no charge. They also gave us a loaner car to use until the car was fixed. This is why I always use the carpro and I buy my cars from Freeman.
I was contacted by Lexi from the Freeman CarPro sales team. She and Mark Smith from the used car department helped me find a used car for my son that would be reliable and fit within his budget. The day after he picked up the car, the alternator
2009 Honda Accord
Paul Olmstead1/23/24
Repeat Customer
5.00 star rating
She was very patient answered all our questions and spent a lot of time with us, great experience
She was very patient answered all our questions and spent a lot of time with us, great experience
Toyota Rava XLE
Michael Carver4/1/23
Repeat Customer
3.67 star rating
We were looking for a Toyota Sienna in the Spring. When we visited Freeman, we were looking for a car that fit 5 car seats, so thinking primarily a Highlander. Our rep did suggest a Sienna and we looked at a Highlander and realized 3 car seats were NOT fitting in the back seat. As we researched later, our best option was the Toyota Sienna 8-seat XLE. Freeman had a wait list but you could not even specify what you wanted. The mark-up was I think $2K and there were about $2K in dealer add-ons that were junk in my option. We actually got to see 2 Sienna XLEs side by side (used) at the Toyota dealership in Richardson. We called a LOT of dealers--even 2 in Oklahoma. We found Robbins Toyota in Texarkana was the only one that would order us what we wanted (early May--delivery around year end) and NO markup. They ended getting something in close to what we wanted (not a perfect match on accessories, but a white 8-seat XLE) and we bought it in mid-June. Our salesperson spent an hour with us going through every single feature before we drove for Allen, TX. I would consider Freeman next time but if the price was the same, I'd probably go with Robbins due to the delivery experience! I purchased a 2019 Ford Escape from 5 Star in Plano (now Dallas). I had an incredible experience and just didn't get that all at Freeman. Also, a newsletter article on cars that fit 4 and 5 car seats would have been helpful! We thought we could fit 3 in my mother-in-law's 2019 Cadillac ST5 (the larger SUV, may have the model wrong). But, due to the height of the car seats and the very slight curve in the upper body, it only held 2 car seats. I can't say enough about the hybrid. Crazy we get 36 MPG in something that large! Our salesperson was okay with communication but I think he basically wrote us off. We were cash buyers, so credit was not an issue. We needed something since we needed a vehicle that would hold 3 car seats at a minimum (which meant we needed to drive 2 cars if we had all the Grands). I will go through the CarPro process again when we purchase our next car. I should also say that our budget rose from $35K to $55K during the process. Even though I read the newsletter, I had no clue how expensive vehicles had gotten since I purchased by 2019 Escape in December 2018.
We were looking for a Toyota Sienna in the Spring. When we visited Freeman, we were looking for a car that fit 5 car seats, so thinking primarily a Highlander. Our rep did suggest a Sienna and we looked at a Highlander and realized 3 car seats were
Martin Taylor1/14/24
Repeat Customer
4.00 star rating
Great attention early on, then dropped the ball at communication. This would have been Ok but we bought a RAV4 3 months ago from Freeman and the selling process was exceptional but wrapping up the purchase in finance was the worst experience in our entire 40 years of car buying. And that’s not hyperbole. Freeman remembered us and still stumbled in getting the truck delivered as promised. Love the truck, its just if you make a promise to do so something and can’t do it, you should call the customer to explain. Not me calling them to ask about it.
Great attention early on, then dropped the ball at communication. This would have been Ok but we bought a RAV4 3 months ago from Freeman and the selling process was exceptional but wrapping up the purchase in finance was the worst experience in our
Toyota Tacoma
Patricia Hurley12/16/23
Repeat Customer
5.00 star rating
Lexy contacted us immediately when I notified Freeman Toyota that I needed a car. She brought an example to us in Mansfield, Texas to test drive. She then brought the car that I wanted to my house along with the paper work for purchase. It was done in a minimum amount of time as I had totaled my car and needed transportation ASAP. My husband has health issues and it is difficult for him to travel even relatively short distances. Lexy saved us a traumatic ordeal and made the Car Pro buying experience not only easy but darn close to delightful. Thank you Lexy, Freeman Toyota and the Car Pro Team. Thank you Jerry and Kevin !!! P.S. get well, Kevin.
Lexy contacted us immediately when I notified Freeman Toyota that I needed a car. She brought an example to us in Mansfield, Texas to test drive. She then brought the car that I wanted to my house along with the paper work for purchase. It was done
Toyota Camry
Ruth Foote12/9/23
Repeat Customer
5.00 star rating
Manager introduced us to Kenneth. He was very helpful during the whole experience and explained everything well.
Manager introduced us to Kenneth. He was very helpful during the whole experience and explained everything well.
Toyota Rav4
John McCorkle11/17/23
Repeat Customer
4.67 star rating
Freeman Toyota in Hurst was very helpful. I would have bought my new 4Runner from them but the vehicle was not available at their location and I got a better price right up front at Toyota of Denton. I purchased my new 4Runner in Denton but I will use your Car Pro dealer in Hurst for all my service and car maintenance because it is close to home. Thank you for your help.
Freeman Toyota in Hurst was very helpful. I would have bought my new 4Runner from them but the vehicle was not available at their location and I got a better price right up front at Toyota of Denton. I purchased my new 4Runner in Denton but I will
Matt Thiara10/29/23
Repeat Customer
5.00 star rating
BJ called me in Scottsdale AZ I am going to order the Toyota Tundra Limited special edition that Jerry had in the newsletter. Toyota will only have about 1500 of these special editions. BJ called and said he called his Toyota rep in Dallas and we are the first ones on the list. We will be placing the order in 2024. BJ is a really nice man, so easy to talk too. Matt
BJ called me in Scottsdale AZ I am going to order the Toyota Tundra Limited special edition that Jerry had in the newsletter. Toyota will only have about 1500 of these special editions. BJ called and said he called his Toyota rep in Dallas and we
Rayford Bruton9/27/23
Repeat Customer
5.00 star rating
BJ and Tommy were outstanding in helping my wife get her 2020 Ford Escape
BJ and Tommy were outstanding in helping my wife get her 2020 Ford Escape
Ford Escape
Peter Haishun8/31/23
Repeat Customer
5.00 star rating
Mr. Tommy Chau is a mind-reader! I had sent him a general idea of what type 4Runner I wanted, and when I came in for a test-drive, he had the one ready outside that I ended up buying! One of my preferred colors too!
Mr. Tommy Chau is a mind-reader! I had sent him a general idea of what type 4Runner I wanted, and when I came in for a test-drive, he had the one ready outside that I ended up buying! One of my preferred colors too!
2023 Toyota 4Runner TRD Off-Road
Kathy Carroll8/7/23
Repeat Customer
5.00 star rating
Outstanding experience! Everything was easy. Lexie is a real pro - so much fun to work with and she is very knowledgeable. Mo was awesome as well - he made sure we understood everything and there was no pressure to buy something we didn't want.
Outstanding experience! Everything was easy. Lexie is a real pro - so much fun to work with and she is very knowledgeable. Mo was awesome as well - he made sure we understood everything and there was no pressure to buy something we didn't want.
2024 Grand Highlander
Neil Johnston7/19/23
Repeat Customer
4.00 star rating
Very happy with carport. Not so happy with Freeman. Paid 15 k down early July. Car was supposed to be delivered 7/10/23 +/- and car has been stuck in houston without transport to bring it to freeman
Very happy with carport. Not so happy with Freeman. Paid 15 k down early July. Car was supposed to be delivered 7/10/23 +/- and car has been stuck in houston without transport to bring it to freeman
2023 Toyota Venza limited
Ed Sabo6/26/23
Repeat Customer
5.00 star rating
The Communication was outstanding! Unfortunately, they did not have the car that we were looking for and we ended buying from a dealer that had the car! I would definitely work with them in the future!
The Communication was outstanding! Unfortunately, they did not have the car that we were looking for and we ended buying from a dealer that had the car! I would definitely work with them in the future!
Wally Young4/22/23
5 star rating
Best car purchase ever for me in 40 years, will send all family and friends here
Best car purchase ever for me in 40 years, will send all family and friends here
Jeff DeHoogh3/14/23
Repeat Customer
5 star rating
We love our Toyotas! We have two navy blue - a 2023 Highlander & a 2023 4Runner. We worked with Lexy J & Jerry R through the CarPro program. Vehicle selection, pricing, ordering and delivery all went extremely smooth and without any issues or concerns. We are extremely happy with both new vehicles. We enjoyed working with the Lexy and the others with the Freeman sales & finance staff - they all did a phenomenal job. We highly recommend CarPro, Freeman Toyota, Lexy & Jerry.
We love our Toyotas! We have two navy blue - a 2023 Highlander & a 2023 4Runner. We worked with Lexy J & Jerry R through the CarPro program. Vehicle selection, pricing, ordering and delivery all went extremely smooth and without any issues
Jeff DeHoogh1/28/23
Repeat Customer
5 star rating
Phenomenal Personalized & Professional Service
Phenomenal Personalized & Professional Service
Ian Gregory1/3/23
Repeat Customer
5 star rating
Very easy from start to finish with Jacob. None of the usual BS encountered at most dealerships.
Very easy from start to finish with Jacob. None of the usual BS encountered at most dealerships.
Jeff May11/26/22
3 star rating
No one ever called me, only one email. I called Lexy and she told me how much they charge over MSRP for their “package”. She was supposed to send me more info but I haven’t heard from her since. I will not be paying for their “package”.
No one ever called me, only one email. I called Lexy and she told me how much they charge over MSRP for their “package”. She was supposed to send me more info but I haven’t heard from her since. I will not be paying for their “package”.
Larry Brown9/15/22
1 star rating
No one contacted me from Freeman Toyota.
No one contacted me from Freeman Toyota.
Neely Wright7/26/22
5 star rating
Jerry Patterson and Lexi at Freeman Toyota are great and have a Tacoma just like I wanted on order. Should be arriving first week in August.
Jerry Patterson and Lexi at Freeman Toyota are great and have a Tacoma just like I wanted on order. Should be arriving first week in August.
David Savage5/5/22
Repeat Customer
4 star rating
Upside, Jerry sent me an email the next day saying they would be in touch. Lexy, emailed me later that day also. Told me they had a used highlander I could look at. Ended up looking at one with Jacob and he was a great. Full of knowledge and great sense of humor. Stayed late to help us also. Lexy finished up the paperwork. Only reason for a 4 star was I never actually got a phone call. We ended up just going to the dealer without an appointment. They car pro customer does get Msrp plus their slightly overpriced tent, pin strips package. They don’t add the extra 4K like most customers though. In todays environment, I’ll take it as a win. Highlander hybrid is on order!
Upside, Jerry sent me an email the next day saying they would be in touch. Lexy, emailed me later that day also. Told me they had a used highlander I could look at. Ended up looking at one with Jacob and he was a great. Full of knowledge and great
Michael Tandy4/4/22
Repeat Customer
5 star rating
Working with Jacob Walker, going fine at this time
Working with Jacob Walker, going fine at this time
JANET SMITH3/16/22
5 star rating
These guys were absolutely fantastic. They were quick and on time and informative and answered all my questions! I had read stories of other people having to wait between three and five hours for their oil change at Toyota dealerships… I was very concerned but they were on top of it. I had an appointment and was out of there in less than an hour! And this was with a lot of customers!
These guys were absolutely fantastic. They were quick and on time and informative and answered all my questions! I had read stories of other people having to wait between three and five hours for their oil change at Toyota dealerships… I was very
Laura Latta2/8/22
Repeat Customer
5 star rating
Lexi was enthusiastic and showed me everything about the vehicle. She is easy to talk to and explains everything well.
Lexi was enthusiastic and showed me everything about the vehicle. She is easy to talk to and explains everything well.
Andy Anderson1/10/22
5 star rating
Lexy worked very hard to give me what I wanted but the value of my trade was not high enough. I had offers from others that were 5,000 higher. I have purchased 6 cars using the CarPro process and this deal was more difficult. I do not fault Freeman but have decided to wait till there is more inventory.
Lexy worked very hard to give me what I wanted but the value of my trade was not high enough. I had offers from others that were 5,000 higher. I have purchased 6 cars using the CarPro process and this deal was more difficult. I do not fault Freeman
Peter Velasquez12/1/21
5 star rating
currently waiting for 2022 information from mfg. I have been informed that it may be ready by mid December.
currently waiting for 2022 information from mfg. I have been informed that it may be ready by mid December.
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