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Vandergriff Acura

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Vandergriff Acura CarProUSA Specialist
Wesley Kammer
General Sales Manager
Vandergriff Acura
1100 West I-20
Arlington, TX
76017

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too. Please fill out these two fields and we will send you an e-mail with a link that you can use to submit a dealer review!


5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2020
Beginning to end, the process was excellent. Wesley and his staff were very focused and professional. We are very much enjoying our new RDX, great vehicle.
Response from CarProUSA
Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new RDX. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 18, 2020
Awesome customer service!! So happy with my purchase!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 6, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Kenny, Wes and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 3, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
May 13, 2020
Wes and Brian were great. Took care of everything over the phone. Brian even drove the car to us in Austin.
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes and Brian. Enjoy your new Acura and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 3, 2020
Worked with Brian Smith, he contacted me after submitting for a VIP pass, explained what car I wanted to look at, color preference, etc. We set up a time frame to stop by and the vehicle was waiting out front and ready for a test drive. He was very personable and a pleasure to work with. And the VIP experience with financing can't be beat, worked with Thao Nguyen and was in/out in 22 minutes. Would highly recommend the CarPro VIP experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Brian and Thao helped to make your experience such a positive one. Enjoy your new Acura!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 26, 2019
Very knowledgeable, Answered all questions with patience. Worked with me (and my brother) to get us the deal that was the best for me.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 13, 2019
My wife and I were very pleased with our new car purchase experience! Everything went very smoothly with no surprises and a fair price. We have already recommended the Car Pro USA experience to our family and friends.
Response from CarProUSA
Hearing that you had this great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 16, 2019
We received the best customer service we have ever experienced. Wesley Kammar and Brian Smith listened and remembered everything we said. The initial car they picked for us was the one we purchased. The pricing was great. Once we agreed to purchase, the processing and total completion of the paperwork took 29 minutes. We will be back and we love our 2020 MDX.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Wesley and Brian helped to make your experience such a positive one. Enjoy your new 2020 MDX!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 6, 2019
Excellent greeting and service throughout the transaction. Most of details handled by Brian Smith Sales rep, friendly and good. Also financial guy for contract and warranty was cordial and helpful
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Vandergriff Acura We wish you safe travels in your new vehicle and look forward to seeing you again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 30, 2019
we ended up not purchasing a vehicle today on the advice of the salesman. He felt that waiting till closer to the end of the current lease would be more beneficial.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 21, 2019
The very best car buying experience I have ever had. Went in at 7, was out by 10, with a promise to deliver in 2 days, pending a additional equipment I wanted. The equipment was early and pick up was on time. Everyone was great!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience! Enjoy your new vehicle and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 7, 2019
Excellent experience. I was very impressed with the treatment we received at the dealership from the time they called in response to my filling out and submitting the VIP pass to getting the deal made for a 36 month lease on a new 2020 RDX. Their follow-up has been awesome as well. We discovered a small paint chip on the passenger side door handle. I reported it to them and they have agreed to pick up the car in North Dallas and provide a loaner, take it to the dealership in Arlington, repair the damage and return it to me. I've never had that kind of treatment from David McDavid which is just 2 miles from my house.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new 2020 RDX. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 1, 2019
I leased a MDX and the process was very easy. I was treated like a family member and I will refer friends to this dealership. The Car Pro advantage allowed us a hassle free leasing experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
July 25, 2019
Dan and Wes were great. Dan showed us the different RDX models and we settled on a white A-spec. We wanted the AWD model but they didn't have one in stock. They had to get it from Arkansas. In the meantime they gave us a brand new MDX to drive that had 5 miles on the odometer. We were apprehensive at first because we had to drive to Oklahoma State for our son's college orientation. They said no problem. We will deliver it to you when it arrives. We kept the MDX for a week and put 1200 miles on it until they got the car in. I couldn't believe how nice they were. Great folks at Vandergriff Acura.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new Acura. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2019
Wes is a pro and gained our confidence. The experience was improved and good but still needs streamlining
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes. We are always making changes to make the process smooth and easy for our customers! Please come visit CarProUSA and Vandergriff Acura again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 10, 2019
Another pleasant experience at Vandergriff Acura. This was our second lease from Vandergriff Acura and our expectations were high. We were not disappointed. Using the CarPro process, my wife and I were met on arrival by Wes Kammer (GM) and Stan Bennett (Sales). We had dealt with Stan on our previous lease and knew he would be a joy to deal with again. Originally we thought we might want to purchase this time, but after discussion with Wes and Stan, we decided leasing again was best for us. Finance office was a breeze and we closed the deal for a 2019 RDX. The RDX we wanted (color and options) was not available but, no problem, we were given a brand new RDX to use until our vehicle arrived and delivered to our home! One more note, Wes Kammer (GM) was personally involved in every step of the leasing process. I'm sure you'll find that kind of customer involvement only in Certified CarPro Dealers. Thanks Jerry

4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 5, 2019
The starting lease cost was much higher than the final lease cost. The salesman indicated he "had" to start there, but that it would get better. The fact that I had a lease from another manufacturer complicated it somewhat, since the lease would not have been up until much later in the year. However, it just took much longer than I would have thought to get to the bottom figure. Probably three hours, then another two or more waiting on the finance fellow to get papers ready to sign. The place was quite busy.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 25, 2019
Wes Kammer and his staff (Kenny Le, Brian Smith, Thao Nguyen were excellent. I called Wes and had to leave a message, so I thought OK he won't call me back, To my surprise, he called back almost immediately and we had an appointment the next day! Due to the fact that I am retired and have a Financial Advisor who takes care of all of my finances, he asked that Wes give him a call to discuss prior to finalizing the lease. Wes called him immediately and I was all set! I have driven MDX's for over 10years so I knew what I wanted in/on the vehicle. Wes found a vehicle immediately, however it had 300 miles on it which he did not want me to have. So, he did research and found one in Oklahoma which would be in the following Monday! I told him the accessories I wanted and the vehicle was ready for pick up on Monday! Kenny took over and handled the final lease. Thao Nguyen did the paperwork for the lease and was very accommodating. Brian Smith then sat with me in the vehicle and showed me how to work all of the new accessories that my 2016 did not have. Kenny and Brian have both called me several times to insure everything was OK! THEY ARE GREAT!!! I had a deck cover for my 2016, which Wes said would fit the 2019. However, it did fit, but there were no factory anchors for it to latch to! I called Kenny and sent him pictures of what I was talking about to see if they could be ordered. The Service mgr (forgot his name) Ordered the parts from Acura. The license plates were in, so I went yesterday (Friday) to pick them up and have them and the anchors put on. What perfect timing! I cannot THANK YOU enough for recommending Vandergriff. As you know from my original email, I was a Churchill customer for many years! NO MORE! VANDERGRIFF IS MY NEW DEALERSHIP. And the trip from Weatherford is a breeze! THANKS AGAIN!
Response from CarProUSA
Hello Mary, It's so great to hear your story about your visit with Wes, Kenny, Brian, and Thao at Vandergriff Acura. They are always excellent to work with, and they truly exemplify the CarProUSA Experience. We thank you for being a valued show listener, and Wes, Kenny, Brian, Thao, and the team at Vandergriff are very thankful to earn your business. Congratulations on your new MDX!

4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 11, 2019
We felt a little manipulated by the sales team -- hidden costs that we were expected tp pay ie "make ready" this almost cost them the sale.
Response from CarProUSA
Hello James, We do appreciate and value your comments and feedback, we will make note of them. Thank you also for your business with CarProUSA and for being a valued show listener, reader, and Vandergriff Acura customer!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 9, 2019
All was very good; would only ask for the financial part be more open, straight forward, and already offering the best deal on the extended warranty given CarPro referral. Special thank you to Dan Naughton who has continually assisted with my "How To" and other questions and concerns.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
August 25, 2018
Worked with John Ellis and his team to buy a new RDX. Fantastic experience! Great people and wonderful service. Well worth the drive from Waco.
5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2020
Beginning to end, the process was excellent. Wesley and his staff were very focused and professional. We are very much enjoying our new RDX, great vehicle.
Response from CarProUSA
Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new RDX. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 18, 2020
Awesome customer service!! So happy with my purchase!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 6, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Kenny, Wes and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 3, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
May 13, 2020
Wes and Brian were great. Took care of everything over the phone. Brian even drove the car to us in Austin.
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes and Brian. Enjoy your new Acura and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 3, 2020
Worked with Brian Smith, he contacted me after submitting for a VIP pass, explained what car I wanted to look at, color preference, etc. We set up a time frame to stop by and the vehicle was waiting out front and ready for a test drive. He was very personable and a pleasure to work with. And the VIP experience with financing can't be beat, worked with Thao Nguyen and was in/out in 22 minutes. Would highly recommend the CarPro VIP experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Brian and Thao helped to make your experience such a positive one. Enjoy your new Acura!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 26, 2019
Very knowledgeable, Answered all questions with patience. Worked with me (and my brother) to get us the deal that was the best for me.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 13, 2019
My wife and I were very pleased with our new car purchase experience! Everything went very smoothly with no surprises and a fair price. We have already recommended the Car Pro USA experience to our family and friends.
Response from CarProUSA
Hearing that you had this great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 16, 2019
We received the best customer service we have ever experienced. Wesley Kammar and Brian Smith listened and remembered everything we said. The initial car they picked for us was the one we purchased. The pricing was great. Once we agreed to purchase, the processing and total completion of the paperwork took 29 minutes. We will be back and we love our 2020 MDX.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Wesley and Brian helped to make your experience such a positive one. Enjoy your new 2020 MDX!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 6, 2019
Excellent greeting and service throughout the transaction. Most of details handled by Brian Smith Sales rep, friendly and good. Also financial guy for contract and warranty was cordial and helpful
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Vandergriff Acura We wish you safe travels in your new vehicle and look forward to seeing you again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 30, 2019
we ended up not purchasing a vehicle today on the advice of the salesman. He felt that waiting till closer to the end of the current lease would be more beneficial.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 21, 2019
The very best car buying experience I have ever had. Went in at 7, was out by 10, with a promise to deliver in 2 days, pending a additional equipment I wanted. The equipment was early and pick up was on time. Everyone was great!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience! Enjoy your new vehicle and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 7, 2019
Excellent experience. I was very impressed with the treatment we received at the dealership from the time they called in response to my filling out and submitting the VIP pass to getting the deal made for a 36 month lease on a new 2020 RDX. Their follow-up has been awesome as well. We discovered a small paint chip on the passenger side door handle. I reported it to them and they have agreed to pick up the car in North Dallas and provide a loaner, take it to the dealership in Arlington, repair the damage and return it to me. I've never had that kind of treatment from David McDavid which is just 2 miles from my house.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new 2020 RDX. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 1, 2019
I leased a MDX and the process was very easy. I was treated like a family member and I will refer friends to this dealership. The Car Pro advantage allowed us a hassle free leasing experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
July 25, 2019
Dan and Wes were great. Dan showed us the different RDX models and we settled on a white A-spec. We wanted the AWD model but they didn't have one in stock. They had to get it from Arkansas. In the meantime they gave us a brand new MDX to drive that had 5 miles on the odometer. We were apprehensive at first because we had to drive to Oklahoma State for our son's college orientation. They said no problem. We will deliver it to you when it arrives. We kept the MDX for a week and put 1200 miles on it until they got the car in. I couldn't believe how nice they were. Great folks at Vandergriff Acura.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new Acura. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2019
Wes is a pro and gained our confidence. The experience was improved and good but still needs streamlining
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes. We are always making changes to make the process smooth and easy for our customers! Please come visit CarProUSA and Vandergriff Acura again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 10, 2019
Another pleasant experience at Vandergriff Acura. This was our second lease from Vandergriff Acura and our expectations were high. We were not disappointed. Using the CarPro process, my wife and I were met on arrival by Wes Kammer (GM) and Stan Bennett (Sales). We had dealt with Stan on our previous lease and knew he would be a joy to deal with again. Originally we thought we might want to purchase this time, but after discussion with Wes and Stan, we decided leasing again was best for us. Finance office was a breeze and we closed the deal for a 2019 RDX. The RDX we wanted (color and options) was not available but, no problem, we were given a brand new RDX to use until our vehicle arrived and delivered to our home! One more note, Wes Kammer (GM) was personally involved in every step of the leasing process. I'm sure you'll find that kind of customer involvement only in Certified CarPro Dealers. Thanks Jerry

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 25, 2019
Wes Kammer and his staff (Kenny Le, Brian Smith, Thao Nguyen were excellent. I called Wes and had to leave a message, so I thought OK he won't call me back, To my surprise, he called back almost immediately and we had an appointment the next day! Due to the fact that I am retired and have a Financial Advisor who takes care of all of my finances, he asked that Wes give him a call to discuss prior to finalizing the lease. Wes called him immediately and I was all set! I have driven MDX's for over 10years so I knew what I wanted in/on the vehicle. Wes found a vehicle immediately, however it had 300 miles on it which he did not want me to have. So, he did research and found one in Oklahoma which would be in the following Monday! I told him the accessories I wanted and the vehicle was ready for pick up on Monday! Kenny took over and handled the final lease. Thao Nguyen did the paperwork for the lease and was very accommodating. Brian Smith then sat with me in the vehicle and showed me how to work all of the new accessories that my 2016 did not have. Kenny and Brian have both called me several times to insure everything was OK! THEY ARE GREAT!!! I had a deck cover for my 2016, which Wes said would fit the 2019. However, it did fit, but there were no factory anchors for it to latch to! I called Kenny and sent him pictures of what I was talking about to see if they could be ordered. The Service mgr (forgot his name) Ordered the parts from Acura. The license plates were in, so I went yesterday (Friday) to pick them up and have them and the anchors put on. What perfect timing! I cannot THANK YOU enough for recommending Vandergriff. As you know from my original email, I was a Churchill customer for many years! NO MORE! VANDERGRIFF IS MY NEW DEALERSHIP. And the trip from Weatherford is a breeze! THANKS AGAIN!
Response from CarProUSA
Hello Mary, It's so great to hear your story about your visit with Wes, Kenny, Brian, and Thao at Vandergriff Acura. They are always excellent to work with, and they truly exemplify the CarProUSA Experience. We thank you for being a valued show listener, and Wes, Kenny, Brian, Thao, and the team at Vandergriff are very thankful to earn your business. Congratulations on your new MDX!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 9, 2019
All was very good; would only ask for the financial part be more open, straight forward, and already offering the best deal on the extended warranty given CarPro referral. Special thank you to Dan Naughton who has continually assisted with my "How To" and other questions and concerns.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
August 25, 2018
Worked with John Ellis and his team to buy a new RDX. Fantastic experience! Great people and wonderful service. Well worth the drive from Waco.

4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 5, 2019
The starting lease cost was much higher than the final lease cost. The salesman indicated he "had" to start there, but that it would get better. The fact that I had a lease from another manufacturer complicated it somewhat, since the lease would not have been up until much later in the year. However, it just took much longer than I would have thought to get to the bottom figure. Probably three hours, then another two or more waiting on the finance fellow to get papers ready to sign. The place was quite busy.

4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 11, 2019
We felt a little manipulated by the sales team -- hidden costs that we were expected tp pay ie "make ready" this almost cost them the sale.
Response from CarProUSA
Hello James, We do appreciate and value your comments and feedback, we will make note of them. Thank you also for your business with CarProUSA and for being a valued show listener, reader, and Vandergriff Acura customer!
4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 5, 2019
The starting lease cost was much higher than the final lease cost. The salesman indicated he "had" to start there, but that it would get better. The fact that I had a lease from another manufacturer complicated it somewhat, since the lease would not have been up until much later in the year. However, it just took much longer than I would have thought to get to the bottom figure. Probably three hours, then another two or more waiting on the finance fellow to get papers ready to sign. The place was quite busy.

4 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 11, 2019
We felt a little manipulated by the sales team -- hidden costs that we were expected tp pay ie "make ready" this almost cost them the sale.
Response from CarProUSA
Hello James, We do appreciate and value your comments and feedback, we will make note of them. Thank you also for your business with CarProUSA and for being a valued show listener, reader, and Vandergriff Acura customer!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2020
Beginning to end, the process was excellent. Wesley and his staff were very focused and professional. We are very much enjoying our new RDX, great vehicle.
Response from CarProUSA
Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new RDX. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 18, 2020
Awesome customer service!! So happy with my purchase!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 6, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Kenny, Wes and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 3, 2020
They were so great and helpful! Made it very easy for me!!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
May 13, 2020
Wes and Brian were great. Took care of everything over the phone. Brian even drove the car to us in Austin.
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes and Brian. Enjoy your new Acura and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 3, 2020
Worked with Brian Smith, he contacted me after submitting for a VIP pass, explained what car I wanted to look at, color preference, etc. We set up a time frame to stop by and the vehicle was waiting out front and ready for a test drive. He was very personable and a pleasure to work with. And the VIP experience with financing can't be beat, worked with Thao Nguyen and was in/out in 22 minutes. Would highly recommend the CarPro VIP experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Brian and Thao helped to make your experience such a positive one. Enjoy your new Acura!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 26, 2019
Very knowledgeable, Answered all questions with patience. Worked with me (and my brother) to get us the deal that was the best for me.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley Kammer and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
December 13, 2019
My wife and I were very pleased with our new car purchase experience! Everything went very smoothly with no surprises and a fair price. We have already recommended the Car Pro USA experience to our family and friends.
Response from CarProUSA
Hearing that you had this great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Vandergriff Acura, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 16, 2019
We received the best customer service we have ever experienced. Wesley Kammar and Brian Smith listened and remembered everything we said. The initial car they picked for us was the one we purchased. The pricing was great. Once we agreed to purchase, the processing and total completion of the paperwork took 29 minutes. We will be back and we love our 2020 MDX.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Vandergriff Acura with only the best there is to offer. Its so nice to hear that Wesley and Brian helped to make your experience such a positive one. Enjoy your new 2020 MDX!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
November 6, 2019
Excellent greeting and service throughout the transaction. Most of details handled by Brian Smith Sales rep, friendly and good. Also financial guy for contract and warranty was cordial and helpful
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Vandergriff Acura We wish you safe travels in your new vehicle and look forward to seeing you again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 30, 2019
we ended up not purchasing a vehicle today on the advice of the salesman. He felt that waiting till closer to the end of the current lease would be more beneficial.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura.Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
October 21, 2019
The very best car buying experience I have ever had. Went in at 7, was out by 10, with a promise to deliver in 2 days, pending a additional equipment I wanted. The equipment was early and pick up was on time. Everyone was great!
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience! Enjoy your new vehicle and please come visit us again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 7, 2019
Excellent experience. I was very impressed with the treatment we received at the dealership from the time they called in response to my filling out and submitting the VIP pass to getting the deal made for a 36 month lease on a new 2020 RDX. Their follow-up has been awesome as well. We discovered a small paint chip on the passenger side door handle. I reported it to them and they have agreed to pick up the car in North Dallas and provide a loaner, take it to the dealership in Arlington, repair the damage and return it to me. I've never had that kind of treatment from David McDavid which is just 2 miles from my house.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new 2020 RDX. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
September 1, 2019
I leased a MDX and the process was very easy. I was treated like a family member and I will refer friends to this dealership. The Car Pro advantage allowed us a hassle free leasing experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
July 25, 2019
Dan and Wes were great. Dan showed us the different RDX models and we settled on a white A-spec. We wanted the AWD model but they didn't have one in stock. They had to get it from Arkansas. In the meantime they gave us a brand new MDX to drive that had 5 miles on the odometer. We were apprehensive at first because we had to drive to Oklahoma State for our son's college orientation. They said no problem. We will deliver it to you when it arrives. We kept the MDX for a week and put 1200 miles on it until they got the car in. I couldn't believe how nice they were. Great folks at Vandergriff Acura.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Vandergriff Acura. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new Acura. Wesley and the team will be thrilled to hear your feedback!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
June 23, 2019
Wes is a pro and gained our confidence. The experience was improved and good but still needs streamlining
Response from CarProUSA
On behalf of CarProUSA and Vandergriff Acura I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Wes. We are always making changes to make the process smooth and easy for our customers! Please come visit CarProUSA and Vandergriff Acura again soon!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
April 10, 2019
Another pleasant experience at Vandergriff Acura. This was our second lease from Vandergriff Acura and our expectations were high. We were not disappointed. Using the CarPro process, my wife and I were met on arrival by Wes Kammer (GM) and Stan Bennett (Sales). We had dealt with Stan on our previous lease and knew he would be a joy to deal with again. Originally we thought we might want to purchase this time, but after discussion with Wes and Stan, we decided leasing again was best for us. Finance office was a breeze and we closed the deal for a 2019 RDX. The RDX we wanted (color and options) was not available but, no problem, we were given a brand new RDX to use until our vehicle arrived and delivered to our home! One more note, Wes Kammer (GM) was personally involved in every step of the leasing process. I'm sure you'll find that kind of customer involvement only in Certified CarPro Dealers. Thanks Jerry

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 25, 2019
Wes Kammer and his staff (Kenny Le, Brian Smith, Thao Nguyen were excellent. I called Wes and had to leave a message, so I thought OK he won't call me back, To my surprise, he called back almost immediately and we had an appointment the next day! Due to the fact that I am retired and have a Financial Advisor who takes care of all of my finances, he asked that Wes give him a call to discuss prior to finalizing the lease. Wes called him immediately and I was all set! I have driven MDX's for over 10years so I knew what I wanted in/on the vehicle. Wes found a vehicle immediately, however it had 300 miles on it which he did not want me to have. So, he did research and found one in Oklahoma which would be in the following Monday! I told him the accessories I wanted and the vehicle was ready for pick up on Monday! Kenny took over and handled the final lease. Thao Nguyen did the paperwork for the lease and was very accommodating. Brian Smith then sat with me in the vehicle and showed me how to work all of the new accessories that my 2016 did not have. Kenny and Brian have both called me several times to insure everything was OK! THEY ARE GREAT!!! I had a deck cover for my 2016, which Wes said would fit the 2019. However, it did fit, but there were no factory anchors for it to latch to! I called Kenny and sent him pictures of what I was talking about to see if they could be ordered. The Service mgr (forgot his name) Ordered the parts from Acura. The license plates were in, so I went yesterday (Friday) to pick them up and have them and the anchors put on. What perfect timing! I cannot THANK YOU enough for recommending Vandergriff. As you know from my original email, I was a Churchill customer for many years! NO MORE! VANDERGRIFF IS MY NEW DEALERSHIP. And the trip from Weatherford is a breeze! THANKS AGAIN!
Response from CarProUSA
Hello Mary, It's so great to hear your story about your visit with Wes, Kenny, Brian, and Thao at Vandergriff Acura. They are always excellent to work with, and they truly exemplify the CarProUSA Experience. We thank you for being a valued show listener, and Wes, Kenny, Brian, Thao, and the team at Vandergriff are very thankful to earn your business. Congratulations on your new MDX!

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
February 9, 2019
All was very good; would only ask for the financial part be more open, straight forward, and already offering the best deal on the extended warranty given CarPro referral. Special thank you to Dan Naughton who has continually assisted with my "How To" and other questions and concerns.

5 Vandergriff Acura //fs2.ebait.biz/c4RpU5aF/vandergriff_acura-carprousa.jpg 1100 West I-20 Arlington, TX 76017 512-593-8878
August 25, 2018
Worked with John Ellis and his team to buy a new RDX. Fantastic experience! Great people and wonderful service. Well worth the drive from Waco.