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Audi Sugar Land

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Audi Sugar Land CarProUSA Specialist
Chris Childs
General Manager
Audi Sugar Land
10330 Highway 90A
Sugar Land, TX
77478

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too. Please fill out these two fields and we will send you an e-mail with a link that you can use to submit a dealer review!


5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
December 16, 2019
Very straightforward and knowledgeable and NICE and not pushy.
Response from CarProUSA
On behalf of CarProUSA and Audi Sugar Land, I would like to thank you for sharing this great review! Please come visit us again soon!

1 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
June 6, 2019
Please, do not ask them to contact me now. I never heard anything back from them at all. I sent them a long email detailing what I was looking for, but no response.
I downloaded the CarProUSA Priority Pass, so if I decide to go visit the dealership, I will take the pass with me when I go.
Response from CarProUSA
We apologize for your negative experience with Audi Sugar Land. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.

2 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 25, 2019
I was contacted by Craig B through email, and was asking a simple question about incentives deals. He then assumed I was trying to haggle him, even though I thought the price of the car was a fair deal. I was just curious if they had any incentives going on soon. My question never got answered, but he did apologize, but I am still looking elsewhere. I heard wonderful news about this dealership too.
Response from CarProUSA
I am sorry for your experience at our store. Please give me a call at 281.269.8810 at your convenience to discuss. Our goal is to serve you at the highest level and I apologize that we fell short Thank you, Chris Childs, General Manager

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 13, 2019
Very fast and friendly.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
April 24, 2019
They gave us a great discount on the Q7 for being a CarPro member. Gerardo and Brent were great. The service is excellent and very professional. I totally recommend Audi of Sugar Land. There was no pressure and they got us what we wanted with out asking questions. They made sure we were happy.

3 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 27, 2019
Did not go quite as seamlessly as I expected, and could be partly my fault. I will explain. Shortly after receiving the car pro certificate I received a call from the dealership. I did not pay much attention to the name of the caller, but assumed it was the dealership contact and was the result of my contacting you. We set up a time for la test drive, and when I arrived I looked again at the certificate for the name of my contact. Chris . However Robert met me at the door and said he had the car ready for me to test drive. I assumed I had been handed off to another salesman (well that happens, no problem).
After the test drive I set down with Robert to work out a deal. . A second individual presented me an offer sheet allowing me $17,500 for my trade in and the internet price for their car, difference of 29,500 , advised me that he could only sell my car for $22,500. I advised that I would pay max $25,000 difference, we settled at $25,500 difference and I bought the A8L. The following week they had my trade advertised at $27,500 The car was gone in about one week.
After signing the papers, I was handed the keys and left. Later. as I attempted to sort through all of the electronic wizardry, I thought it would have been nice if someone could have taken the time to brief me on at least some of the features of the car.
I want to make it clear however that all of the personnel were polite professional and there was no pressure put on me to buy. However I did expect something different. A couple of years ago we used car pro contact at West Side Lexus to buy my wife's car. the guy was fantastic, could not do enough for us and that was my expectation from Sewel.
Love the A8L,
Response from CarProUSA
Thank you for bringing this to my attention. I apologize, I was not aware that David was coming in. My process is to reach out to Car Pro customers via the phone or email before the make it to the dealership. In regards to the trade in, from my records it looks as if the trade in vehicle is still for sale at our dealership and we have taken the vehicle through the certification process that does add significant expense but also value for the customer. I will have our technologist reach out to Mr. Scott to go over the features of the vehicle, our apologies this should have been completed at the time of delivery. We will go to his house if necessary to help with the programming. -Chris Childs, General Manager, Audi Sugar Land

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 10, 2019
Great treatment by GM to sales staff. Unfortunately, I got a significantly better pricing option (trade in value). I believe they were fair and friendly and would recommend shopping at this location.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 24, 2019
I was interested in the Audi Q8 and the only reason I did not purchase the vehicle was that it was under powered. When Audi comes out with a higher powered version, I will look nowhere but Audi Sugar Land. They were extremely helpful and they have a long standing reputation for excellent service.
Response from CarProUSA
Hello Steve, We do appreciate this feedback concerning your recent visit to Audi Sugar Land. Russ is always on point and does an outstanding job there. He will be ready when you are! We do thank you for being a valued show listener, and Russ and the entire team at Audi Sugar Land do thank you for this opportunity to earn your business!

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 20, 2019
Although we did not purchase a vehicle from here, Craig took excellent care of us.
Response from CarProUSA
Hello Scott, It's great to receive this feedback concerning your recent visit with Craig at Audi Sugar Land. They always do a fantastic job! We do appreciate you being a valued show listener, and thank you for working with Craig and the Audi Sugar Land team and giving them an opportunity to earn your business!
5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
December 16, 2019
Very straightforward and knowledgeable and NICE and not pushy.
Response from CarProUSA
On behalf of CarProUSA and Audi Sugar Land, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 13, 2019
Very fast and friendly.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
April 24, 2019
They gave us a great discount on the Q7 for being a CarPro member. Gerardo and Brent were great. The service is excellent and very professional. I totally recommend Audi of Sugar Land. There was no pressure and they got us what we wanted with out asking questions. They made sure we were happy.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 10, 2019
Great treatment by GM to sales staff. Unfortunately, I got a significantly better pricing option (trade in value). I believe they were fair and friendly and would recommend shopping at this location.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 24, 2019
I was interested in the Audi Q8 and the only reason I did not purchase the vehicle was that it was under powered. When Audi comes out with a higher powered version, I will look nowhere but Audi Sugar Land. They were extremely helpful and they have a long standing reputation for excellent service.
Response from CarProUSA
Hello Steve, We do appreciate this feedback concerning your recent visit to Audi Sugar Land. Russ is always on point and does an outstanding job there. He will be ready when you are! We do thank you for being a valued show listener, and Russ and the entire team at Audi Sugar Land do thank you for this opportunity to earn your business!

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 20, 2019
Although we did not purchase a vehicle from here, Craig took excellent care of us.
Response from CarProUSA
Hello Scott, It's great to receive this feedback concerning your recent visit with Craig at Audi Sugar Land. They always do a fantastic job! We do appreciate you being a valued show listener, and thank you for working with Craig and the Audi Sugar Land team and giving them an opportunity to earn your business!

3 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 27, 2019
Did not go quite as seamlessly as I expected, and could be partly my fault. I will explain. Shortly after receiving the car pro certificate I received a call from the dealership. I did not pay much attention to the name of the caller, but assumed it was the dealership contact and was the result of my contacting you. We set up a time for la test drive, and when I arrived I looked again at the certificate for the name of my contact. Chris . However Robert met me at the door and said he had the car ready for me to test drive. I assumed I had been handed off to another salesman (well that happens, no problem).
After the test drive I set down with Robert to work out a deal. . A second individual presented me an offer sheet allowing me $17,500 for my trade in and the internet price for their car, difference of 29,500 , advised me that he could only sell my car for $22,500. I advised that I would pay max $25,000 difference, we settled at $25,500 difference and I bought the A8L. The following week they had my trade advertised at $27,500 The car was gone in about one week.
After signing the papers, I was handed the keys and left. Later. as I attempted to sort through all of the electronic wizardry, I thought it would have been nice if someone could have taken the time to brief me on at least some of the features of the car.
I want to make it clear however that all of the personnel were polite professional and there was no pressure put on me to buy. However I did expect something different. A couple of years ago we used car pro contact at West Side Lexus to buy my wife's car. the guy was fantastic, could not do enough for us and that was my expectation from Sewel.
Love the A8L,
Response from CarProUSA
Thank you for bringing this to my attention. I apologize, I was not aware that David was coming in. My process is to reach out to Car Pro customers via the phone or email before the make it to the dealership. In regards to the trade in, from my records it looks as if the trade in vehicle is still for sale at our dealership and we have taken the vehicle through the certification process that does add significant expense but also value for the customer. I will have our technologist reach out to Mr. Scott to go over the features of the vehicle, our apologies this should have been completed at the time of delivery. We will go to his house if necessary to help with the programming. -Chris Childs, General Manager, Audi Sugar Land

2 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 25, 2019
I was contacted by Craig B through email, and was asking a simple question about incentives deals. He then assumed I was trying to haggle him, even though I thought the price of the car was a fair deal. I was just curious if they had any incentives going on soon. My question never got answered, but he did apologize, but I am still looking elsewhere. I heard wonderful news about this dealership too.
Response from CarProUSA
I am sorry for your experience at our store. Please give me a call at 281.269.8810 at your convenience to discuss. Our goal is to serve you at the highest level and I apologize that we fell short Thank you, Chris Childs, General Manager

1 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
June 6, 2019
Please, do not ask them to contact me now. I never heard anything back from them at all. I sent them a long email detailing what I was looking for, but no response.
I downloaded the CarProUSA Priority Pass, so if I decide to go visit the dealership, I will take the pass with me when I go.
Response from CarProUSA
We apologize for your negative experience with Audi Sugar Land. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.
1 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
June 6, 2019
Please, do not ask them to contact me now. I never heard anything back from them at all. I sent them a long email detailing what I was looking for, but no response.
I downloaded the CarProUSA Priority Pass, so if I decide to go visit the dealership, I will take the pass with me when I go.
Response from CarProUSA
We apologize for your negative experience with Audi Sugar Land. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.

2 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 25, 2019
I was contacted by Craig B through email, and was asking a simple question about incentives deals. He then assumed I was trying to haggle him, even though I thought the price of the car was a fair deal. I was just curious if they had any incentives going on soon. My question never got answered, but he did apologize, but I am still looking elsewhere. I heard wonderful news about this dealership too.
Response from CarProUSA
I am sorry for your experience at our store. Please give me a call at 281.269.8810 at your convenience to discuss. Our goal is to serve you at the highest level and I apologize that we fell short Thank you, Chris Childs, General Manager

3 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 27, 2019
Did not go quite as seamlessly as I expected, and could be partly my fault. I will explain. Shortly after receiving the car pro certificate I received a call from the dealership. I did not pay much attention to the name of the caller, but assumed it was the dealership contact and was the result of my contacting you. We set up a time for la test drive, and when I arrived I looked again at the certificate for the name of my contact. Chris . However Robert met me at the door and said he had the car ready for me to test drive. I assumed I had been handed off to another salesman (well that happens, no problem).
After the test drive I set down with Robert to work out a deal. . A second individual presented me an offer sheet allowing me $17,500 for my trade in and the internet price for their car, difference of 29,500 , advised me that he could only sell my car for $22,500. I advised that I would pay max $25,000 difference, we settled at $25,500 difference and I bought the A8L. The following week they had my trade advertised at $27,500 The car was gone in about one week.
After signing the papers, I was handed the keys and left. Later. as I attempted to sort through all of the electronic wizardry, I thought it would have been nice if someone could have taken the time to brief me on at least some of the features of the car.
I want to make it clear however that all of the personnel were polite professional and there was no pressure put on me to buy. However I did expect something different. A couple of years ago we used car pro contact at West Side Lexus to buy my wife's car. the guy was fantastic, could not do enough for us and that was my expectation from Sewel.
Love the A8L,
Response from CarProUSA
Thank you for bringing this to my attention. I apologize, I was not aware that David was coming in. My process is to reach out to Car Pro customers via the phone or email before the make it to the dealership. In regards to the trade in, from my records it looks as if the trade in vehicle is still for sale at our dealership and we have taken the vehicle through the certification process that does add significant expense but also value for the customer. I will have our technologist reach out to Mr. Scott to go over the features of the vehicle, our apologies this should have been completed at the time of delivery. We will go to his house if necessary to help with the programming. -Chris Childs, General Manager, Audi Sugar Land

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
December 16, 2019
Very straightforward and knowledgeable and NICE and not pushy.
Response from CarProUSA
On behalf of CarProUSA and Audi Sugar Land, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
May 13, 2019
Very fast and friendly.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
April 24, 2019
They gave us a great discount on the Q7 for being a CarPro member. Gerardo and Brent were great. The service is excellent and very professional. I totally recommend Audi of Sugar Land. There was no pressure and they got us what we wanted with out asking questions. They made sure we were happy.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
March 10, 2019
Great treatment by GM to sales staff. Unfortunately, I got a significantly better pricing option (trade in value). I believe they were fair and friendly and would recommend shopping at this location.

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 24, 2019
I was interested in the Audi Q8 and the only reason I did not purchase the vehicle was that it was under powered. When Audi comes out with a higher powered version, I will look nowhere but Audi Sugar Land. They were extremely helpful and they have a long standing reputation for excellent service.
Response from CarProUSA
Hello Steve, We do appreciate this feedback concerning your recent visit to Audi Sugar Land. Russ is always on point and does an outstanding job there. He will be ready when you are! We do thank you for being a valued show listener, and Russ and the entire team at Audi Sugar Land do thank you for this opportunity to earn your business!

5 Audi Sugar Land //fs2.ebait.biz/c4RpU5aF/audi-1.png 10330 Highway 90A Sugar Land, TX 77478 281-343-3370
February 20, 2019
Although we did not purchase a vehicle from here, Craig took excellent care of us.
Response from CarProUSA
Hello Scott, It's great to receive this feedback concerning your recent visit with Craig at Audi Sugar Land. They always do a fantastic job! We do appreciate you being a valued show listener, and thank you for working with Craig and the Audi Sugar Land team and giving them an opportunity to earn your business!