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Gay Family Kia

DEALER RATING
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Gay Family Kia CarProUSA Specialist
Austin Demott
CarProUSA Manager
Call or Text:
Gay Family Kia
3001 Gulf Freeway
Dickinson, TX
77539

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At CarProUSA we connect you directly to Austin Demott, the CarProUSA Manager at Gay Family Kia. Austin Demott is available to answer all your questions, help you find the right vehicle and financing option and provide you an exceptional, priority experience.

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So once you choose a dealer or a vehicle, get your Priority Pass today by clicking on the VIP Priority Pass button and providing a small bit of information so that Austin Demott at Gay Family Kia can best help you.

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too. Please fill out these two fields and we will send you an e-mail with a link that you can use to submit a dealer review!


5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 25, 2020
Austin and his staff were fantastic in helping my daughter get into her first brand new vehicle. The KIA Soul that she settled on was one of the many in stock that Gay had to choose from. Overall great experience and just a real fun afternoon and seeing the excitement and thrill on my daughters face was a bonus. She paid cash for the vehicle with her own hard earned money, and I witnessed Austin and Gay, bending over backwards to help her out on the final drive out price. My daughter buying her first car, with minimal assistance from Dad and Mom, was very rewarding to watch.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin. We hope your daughter enjoys her new KIA Soul and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
May 4, 2020
Austin was wonderful. We love our new Kia Soul. Great customer service all around.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 3, 2020
I cannot say how much of a great experience it was to purchase a 2020 Telluride from Gay Family Kia. Austin was very quick to respond to my inquiry, and even took the steps to gather information prior to my arrival in order to expedite the process. His detailed knowledge of the vehicle and trim packages made it easy to select the perfect vehicle for me and my family. The finance manager was very thorough as well. She reviewed my mileage and took that into consideration when recommending extended warranty packages. I felt a great peace of mind about my payments and extended warranty after speaking with her. The icing on the cake would have to be that Austin also delivered my vehicle to me. I made an hour and a half long trip out to Dickinson because of CarPro's recommendation and they did not disappoint.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin! Enjoy your new Kia and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 4, 2020
I can't say enough good things about Austin!! He was super helpful and answered any and every question I threw at him. Even when I asked him the same question multiple times. He was very patient and understanding of the fact that this would be the first time I bought a car. I did not end up buying a car from him but will definitely keep him and the dealership in mind next time I buy a car!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA andGay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 24, 2020
Austin Demott was excellent in every way. I will always consider this dealership for future purchases based on the excellent experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 20, 2020
worked hard to meet my request
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Justin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
No pressure and friendly
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
I was interested in seeing the new Telluride from Kia and Austin was most helpful in having one ready for me to drive and view. I will probably order the top of the line SUV but will not make any decisions for a couple of more months. Great experience regardless.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 4, 2020
The car was almost ready when we arrived, waited a few minutes for tags to be installed on the car, we test drove the car. It was quick. They gave me a price to lease a Telluride which was over 200% because they didn't have the base model on the ad and that was it. We left- quick and easy.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
December 20, 2019
Austin was a pleasure to work with.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
October 19, 2019
Dylan gave us great, friendly service when we visited the dealership.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
September 9, 2019
Over all good experience
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 25, 2019
Excellent customer service. They did not have the color we wanted but they were able to get it the next day. The whole team went out of their way to accommodate us. Great dealership!!!
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Gay Family KIA. We wish you safe travels in your new car and look forward to seeing you again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 17, 2019
Dylan did an excellent job!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 4, 2019
Dylan was very helpful in assisting my wife and I in our consideration of purchasing a new Telluride. They had just received the new shipment in that morning and we took a test drive. We explained that we were also considering the Hyundai Pallisade and would be driving it the next day. Dylan was very patient and answered all of our questions, but the dealership did not have the exact car that my wife was looking for (color, seats, etc) and that they did not have any enroute that matched her requirements. To get what she wanted, they would have had to special order the vehicle. But he got us a trade value for her 2014 Honda Odyssey to use in our comparison with the Pallisade. We parted ways on a very friendly basis. Dylan represented the dealership in a very professional manner.
Response from CarProUSA
On behalf of CarProUSA and Gay Family KIA, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Dylan. Please come visit CarProUSA and (dealer name) again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
June 30, 2019
We contacted Dylan at Gay Family Kia and he contacted me back the next morning. He gave me a quote before going to dealer ship. We went for test drive, and he even cut our interest rate with Kia financing.
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and gay Family KIA were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

2 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 9, 2019
My 2014 Kia Soul + had over 83,000 miles and was beginning to experience some issues so I dropped it off for service at my local Kia dealership. It had served me well and, most importantly, physically fit me better than anything else I could find in its class. I purchased it 50 miles from my home at Cowboy Kia in Conroe, Texas, a CarPro dealership at the time. I received a pleasing deal on the car and was pleasantly surprised with the way I was treated. It left a lasting impression, and I told everyone I knew about my CarPro experience.

While at my local dealership (which is not a CarPro dealer) I looked at new Souls and was presented with an impressive deal on a 2019 Soul +. Remembering my CarPro experience I felt compelled to recapture it and sought out my current CarPro Kia dealership. I didn't think twice about travelling the 30 miles to Gay Kia in Dickinson, Texas.

About three days before the end of the month I registered on the CarPro site. I received a call from Dylan at Gay Kia within a minute of hitting the Enter button on my keyboard. I asked him if I needed to set an appointment to come in and explained that I wouldn't be able to until the weekend, after months end. Dylan immediately asked why I couldn't come in sooner, making me feel uncomfortable.

I managed to visit Dylan at Gay Kia late on the last day of the month. He was very pleasant and easy to talk with. I explained what I was looking for. After some time with his Manager, he presented an offer which wasn't that impressive. It consisted of unnamed figures written with a highlighter on a blank page. This seemed unprofessional to me giving the impression of attempting to hide and confuse information, not to make things clear. Upon further discussion it became apparent the deal included items added by the dealership and I was required to delete them if I didn't want them. He indicated this was the CarPro discount and was the best he could do. This proved to be wrong.

I showed him the better offer I got from my local dealership and, after a time, he produced a final offer closer to that one. I thanked him for his time and for not mentioning the end of the month urgency. In this final offer though, the separate line items did not add up to the final price. It seemed that there were aspects of the deal that weren't apparent until I noticed and asked about it. I had to call Dylan back and ask for clarification. Even then, it wasn't clear.

Altogether this left me feeling uneasy about dealing with Gay Kia and I ended up purchasing from my local Kia dealership.
Response from CarProUSA
Hello William, Thank you for your feedback. We take these experiences seriously, and have directed your message to our contact at the dealership. We rely on customers like you to let us know when our expectations of the CarProUSA dealers are not met. We hope you are enjoying your new KIA.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 9, 2019
Dylan was a very good salesman. He helped us figure out what we would like. The problem was that what we liked didn't fit our current budget, therefore we decided to wait a few years then look again. Dylan did everything humanly possible to make it work for us but it just was not to be at this time. We would certainly go back to him again when our situation changes.
Response from CarProUSA
We are pleased you had a great experience at Gay Family Kia! Sometimes the best things in life are worth waiting for.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
November 15, 2018
Great experience.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 28, 2018
Excellent buying experience. The Kia Optima that I purchased fits my needs perfectly. All of the personnel were helpful and friendly. The best part of the experience was the explanation of all the features of the car.
5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 25, 2020
Austin and his staff were fantastic in helping my daughter get into her first brand new vehicle. The KIA Soul that she settled on was one of the many in stock that Gay had to choose from. Overall great experience and just a real fun afternoon and seeing the excitement and thrill on my daughters face was a bonus. She paid cash for the vehicle with her own hard earned money, and I witnessed Austin and Gay, bending over backwards to help her out on the final drive out price. My daughter buying her first car, with minimal assistance from Dad and Mom, was very rewarding to watch.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin. We hope your daughter enjoys her new KIA Soul and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
May 4, 2020
Austin was wonderful. We love our new Kia Soul. Great customer service all around.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 3, 2020
I cannot say how much of a great experience it was to purchase a 2020 Telluride from Gay Family Kia. Austin was very quick to respond to my inquiry, and even took the steps to gather information prior to my arrival in order to expedite the process. His detailed knowledge of the vehicle and trim packages made it easy to select the perfect vehicle for me and my family. The finance manager was very thorough as well. She reviewed my mileage and took that into consideration when recommending extended warranty packages. I felt a great peace of mind about my payments and extended warranty after speaking with her. The icing on the cake would have to be that Austin also delivered my vehicle to me. I made an hour and a half long trip out to Dickinson because of CarPro's recommendation and they did not disappoint.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin! Enjoy your new Kia and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 4, 2020
I can't say enough good things about Austin!! He was super helpful and answered any and every question I threw at him. Even when I asked him the same question multiple times. He was very patient and understanding of the fact that this would be the first time I bought a car. I did not end up buying a car from him but will definitely keep him and the dealership in mind next time I buy a car!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA andGay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 24, 2020
Austin Demott was excellent in every way. I will always consider this dealership for future purchases based on the excellent experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 20, 2020
worked hard to meet my request
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Justin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
No pressure and friendly
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
December 20, 2019
Austin was a pleasure to work with.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
October 19, 2019
Dylan gave us great, friendly service when we visited the dealership.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 25, 2019
Excellent customer service. They did not have the color we wanted but they were able to get it the next day. The whole team went out of their way to accommodate us. Great dealership!!!
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Gay Family KIA. We wish you safe travels in your new car and look forward to seeing you again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 17, 2019
Dylan did an excellent job!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 4, 2019
Dylan was very helpful in assisting my wife and I in our consideration of purchasing a new Telluride. They had just received the new shipment in that morning and we took a test drive. We explained that we were also considering the Hyundai Pallisade and would be driving it the next day. Dylan was very patient and answered all of our questions, but the dealership did not have the exact car that my wife was looking for (color, seats, etc) and that they did not have any enroute that matched her requirements. To get what she wanted, they would have had to special order the vehicle. But he got us a trade value for her 2014 Honda Odyssey to use in our comparison with the Pallisade. We parted ways on a very friendly basis. Dylan represented the dealership in a very professional manner.
Response from CarProUSA
On behalf of CarProUSA and Gay Family KIA, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Dylan. Please come visit CarProUSA and (dealer name) again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
June 30, 2019
We contacted Dylan at Gay Family Kia and he contacted me back the next morning. He gave me a quote before going to dealer ship. We went for test drive, and he even cut our interest rate with Kia financing.
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and gay Family KIA were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 9, 2019
Dylan was a very good salesman. He helped us figure out what we would like. The problem was that what we liked didn't fit our current budget, therefore we decided to wait a few years then look again. Dylan did everything humanly possible to make it work for us but it just was not to be at this time. We would certainly go back to him again when our situation changes.
Response from CarProUSA
We are pleased you had a great experience at Gay Family Kia! Sometimes the best things in life are worth waiting for.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
November 15, 2018
Great experience.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 28, 2018
Excellent buying experience. The Kia Optima that I purchased fits my needs perfectly. All of the personnel were helpful and friendly. The best part of the experience was the explanation of all the features of the car.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
I was interested in seeing the new Telluride from Kia and Austin was most helpful in having one ready for me to drive and view. I will probably order the top of the line SUV but will not make any decisions for a couple of more months. Great experience regardless.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 4, 2020
The car was almost ready when we arrived, waited a few minutes for tags to be installed on the car, we test drove the car. It was quick. They gave me a price to lease a Telluride which was over 200% because they didn't have the base model on the ad and that was it. We left- quick and easy.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
September 9, 2019
Over all good experience
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

2 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 9, 2019
My 2014 Kia Soul + had over 83,000 miles and was beginning to experience some issues so I dropped it off for service at my local Kia dealership. It had served me well and, most importantly, physically fit me better than anything else I could find in its class. I purchased it 50 miles from my home at Cowboy Kia in Conroe, Texas, a CarPro dealership at the time. I received a pleasing deal on the car and was pleasantly surprised with the way I was treated. It left a lasting impression, and I told everyone I knew about my CarPro experience.

While at my local dealership (which is not a CarPro dealer) I looked at new Souls and was presented with an impressive deal on a 2019 Soul +. Remembering my CarPro experience I felt compelled to recapture it and sought out my current CarPro Kia dealership. I didn't think twice about travelling the 30 miles to Gay Kia in Dickinson, Texas.

About three days before the end of the month I registered on the CarPro site. I received a call from Dylan at Gay Kia within a minute of hitting the Enter button on my keyboard. I asked him if I needed to set an appointment to come in and explained that I wouldn't be able to until the weekend, after months end. Dylan immediately asked why I couldn't come in sooner, making me feel uncomfortable.

I managed to visit Dylan at Gay Kia late on the last day of the month. He was very pleasant and easy to talk with. I explained what I was looking for. After some time with his Manager, he presented an offer which wasn't that impressive. It consisted of unnamed figures written with a highlighter on a blank page. This seemed unprofessional to me giving the impression of attempting to hide and confuse information, not to make things clear. Upon further discussion it became apparent the deal included items added by the dealership and I was required to delete them if I didn't want them. He indicated this was the CarPro discount and was the best he could do. This proved to be wrong.

I showed him the better offer I got from my local dealership and, after a time, he produced a final offer closer to that one. I thanked him for his time and for not mentioning the end of the month urgency. In this final offer though, the separate line items did not add up to the final price. It seemed that there were aspects of the deal that weren't apparent until I noticed and asked about it. I had to call Dylan back and ask for clarification. Even then, it wasn't clear.

Altogether this left me feeling uneasy about dealing with Gay Kia and I ended up purchasing from my local Kia dealership.
Response from CarProUSA
Hello William, Thank you for your feedback. We take these experiences seriously, and have directed your message to our contact at the dealership. We rely on customers like you to let us know when our expectations of the CarProUSA dealers are not met. We hope you are enjoying your new KIA.
2 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 9, 2019
My 2014 Kia Soul + had over 83,000 miles and was beginning to experience some issues so I dropped it off for service at my local Kia dealership. It had served me well and, most importantly, physically fit me better than anything else I could find in its class. I purchased it 50 miles from my home at Cowboy Kia in Conroe, Texas, a CarPro dealership at the time. I received a pleasing deal on the car and was pleasantly surprised with the way I was treated. It left a lasting impression, and I told everyone I knew about my CarPro experience.

While at my local dealership (which is not a CarPro dealer) I looked at new Souls and was presented with an impressive deal on a 2019 Soul +. Remembering my CarPro experience I felt compelled to recapture it and sought out my current CarPro Kia dealership. I didn't think twice about travelling the 30 miles to Gay Kia in Dickinson, Texas.

About three days before the end of the month I registered on the CarPro site. I received a call from Dylan at Gay Kia within a minute of hitting the Enter button on my keyboard. I asked him if I needed to set an appointment to come in and explained that I wouldn't be able to until the weekend, after months end. Dylan immediately asked why I couldn't come in sooner, making me feel uncomfortable.

I managed to visit Dylan at Gay Kia late on the last day of the month. He was very pleasant and easy to talk with. I explained what I was looking for. After some time with his Manager, he presented an offer which wasn't that impressive. It consisted of unnamed figures written with a highlighter on a blank page. This seemed unprofessional to me giving the impression of attempting to hide and confuse information, not to make things clear. Upon further discussion it became apparent the deal included items added by the dealership and I was required to delete them if I didn't want them. He indicated this was the CarPro discount and was the best he could do. This proved to be wrong.

I showed him the better offer I got from my local dealership and, after a time, he produced a final offer closer to that one. I thanked him for his time and for not mentioning the end of the month urgency. In this final offer though, the separate line items did not add up to the final price. It seemed that there were aspects of the deal that weren't apparent until I noticed and asked about it. I had to call Dylan back and ask for clarification. Even then, it wasn't clear.

Altogether this left me feeling uneasy about dealing with Gay Kia and I ended up purchasing from my local Kia dealership.
Response from CarProUSA
Hello William, Thank you for your feedback. We take these experiences seriously, and have directed your message to our contact at the dealership. We rely on customers like you to let us know when our expectations of the CarProUSA dealers are not met. We hope you are enjoying your new KIA.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
I was interested in seeing the new Telluride from Kia and Austin was most helpful in having one ready for me to drive and view. I will probably order the top of the line SUV but will not make any decisions for a couple of more months. Great experience regardless.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 4, 2020
The car was almost ready when we arrived, waited a few minutes for tags to be installed on the car, we test drove the car. It was quick. They gave me a price to lease a Telluride which was over 200% because they didn't have the base model on the ad and that was it. We left- quick and easy.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

4 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
September 9, 2019
Over all good experience
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 25, 2020
Austin and his staff were fantastic in helping my daughter get into her first brand new vehicle. The KIA Soul that she settled on was one of the many in stock that Gay had to choose from. Overall great experience and just a real fun afternoon and seeing the excitement and thrill on my daughters face was a bonus. She paid cash for the vehicle with her own hard earned money, and I witnessed Austin and Gay, bending over backwards to help her out on the final drive out price. My daughter buying her first car, with minimal assistance from Dad and Mom, was very rewarding to watch.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin. We hope your daughter enjoys her new KIA Soul and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
May 4, 2020
Austin was wonderful. We love our new Kia Soul. Great customer service all around.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
March 3, 2020
I cannot say how much of a great experience it was to purchase a 2020 Telluride from Gay Family Kia. Austin was very quick to respond to my inquiry, and even took the steps to gather information prior to my arrival in order to expedite the process. His detailed knowledge of the vehicle and trim packages made it easy to select the perfect vehicle for me and my family. The finance manager was very thorough as well. She reviewed my mileage and took that into consideration when recommending extended warranty packages. I felt a great peace of mind about my payments and extended warranty after speaking with her. The icing on the cake would have to be that Austin also delivered my vehicle to me. I made an hour and a half long trip out to Dickinson because of CarPro's recommendation and they did not disappoint.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Austin! Enjoy your new Kia and please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 4, 2020
I can't say enough good things about Austin!! He was super helpful and answered any and every question I threw at him. Even when I asked him the same question multiple times. He was very patient and understanding of the fact that this would be the first time I bought a car. I did not end up buying a car from him but will definitely keep him and the dealership in mind next time I buy a car!!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA andGay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 24, 2020
Austin Demott was excellent in every way. I will always consider this dealership for future purchases based on the excellent experience.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 20, 2020
worked hard to meet my request
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Justin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
January 6, 2020
No pressure and friendly
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Austin and the team will be thrilled to hear your feedback!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
December 20, 2019
Austin was a pleasure to work with.
Response from CarProUSA
On behalf of CarProUSA and Gay Family Kia, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
October 19, 2019
Dylan gave us great, friendly service when we visited the dealership.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 25, 2019
Excellent customer service. They did not have the color we wanted but they were able to get it the next day. The whole team went out of their way to accommodate us. Great dealership!!!
Response from CarProUSA
We are happy to hear that you got exactly what you wanted out of your car-buying experience with CarProUSA and Gay Family KIA. We wish you safe travels in your new car and look forward to seeing you again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 17, 2019
Dylan did an excellent job!
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Gay Family Kia. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
July 4, 2019
Dylan was very helpful in assisting my wife and I in our consideration of purchasing a new Telluride. They had just received the new shipment in that morning and we took a test drive. We explained that we were also considering the Hyundai Pallisade and would be driving it the next day. Dylan was very patient and answered all of our questions, but the dealership did not have the exact car that my wife was looking for (color, seats, etc) and that they did not have any enroute that matched her requirements. To get what she wanted, they would have had to special order the vehicle. But he got us a trade value for her 2014 Honda Odyssey to use in our comparison with the Pallisade. We parted ways on a very friendly basis. Dylan represented the dealership in a very professional manner.
Response from CarProUSA
On behalf of CarProUSA and Gay Family KIA, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Dylan. Please come visit CarProUSA and (dealer name) again soon!

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
June 30, 2019
We contacted Dylan at Gay Family Kia and he contacted me back the next morning. He gave me a quote before going to dealer ship. We went for test drive, and he even cut our interest rate with Kia financing.
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and gay Family KIA were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
February 9, 2019
Dylan was a very good salesman. He helped us figure out what we would like. The problem was that what we liked didn't fit our current budget, therefore we decided to wait a few years then look again. Dylan did everything humanly possible to make it work for us but it just was not to be at this time. We would certainly go back to him again when our situation changes.
Response from CarProUSA
We are pleased you had a great experience at Gay Family Kia! Sometimes the best things in life are worth waiting for.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
November 15, 2018
Great experience.

5 Gay Family Kia //fs3.ebait.biz/c4RpU5aF/gaykia.png 3001 Gulf Freeway Dickinson, TX 77539 409-497-0490
August 28, 2018
Excellent buying experience. The Kia Optima that I purchased fits my needs perfectly. All of the personnel were helpful and friendly. The best part of the experience was the explanation of all the features of the car.