Toyota Pasadena

DEALER RATING
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Toyota Pasadena CarProUSA Specialist
Chad Najjar
General Sales Manager
Call or Text:
Toyota Pasadena
3600 E Foothill Boulevard
Pasadena, CA
91107

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too.


5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
October 7, 2019
Sam was very responsive to my email communication, and transparent in the pricing. In fact, he knew that I was shopping around, and his price beat the local Toyota Dealership's price.
Response from CarProUSA
On behalf of CarProUSA and Toyota Pasadena, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new vehicle and please come visit us again soon!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 9, 2019
Sam, Blanca, and Peter went out of their way to ensure our queries, test drives, options/decision making and financing went as smoothly as possible, even when we were indecisive for a moment. They kept us satiated, satisfied and grateful, all while beaming smiles. Even when it was closing time, they stayed overtime without batting an eyelid to ensure we understood all features of our new car and to answer any questions, again without rush...making us feel appreciated and taken care of.

This was literally the best experience my family has had buying/leasing a car, and in over 40 years we've almost gone through more cars than I can count on two hands. Thank you Toyota Pasadena and to CarPro USA for ensuring guaranteed no swindling, haggling, hassles or pressure!
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam, Blanca, and Peter helped to make your experience such a positive one. Enjoy your new Toyota!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 3, 2019
This was by far the best auto buying experience that I have had. We had previously purchased three vehicles at other dealerships about 10 years ago and not been aware of CarPro, we have bought two vehicles via a private car locating dealership, and leased two vehicles at another dealership. Sam was straight forward with the pricing and Max with my wife test driving the vehicle. Max even assisted me in trying in the car seat for our new grandchild. After discussing the available options and safety features, we wanted a model which they did not have on the lot. Sam called his contacts to get the vehicle, he kept us abreast of the the search results, and when the vehicle was found, allowed us to complete the paperwork and go home which they were transporting the vehicle. Max delivered the vehicle to our residence with no complications. Overall, an absolutely great experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and Max helped to make your experience such a positive one. Enjoy your new (model/make)!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
August 26, 2019
Awesome costumer service,Quick answers. Excellent service overall
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 14, 2019
I dealt with Sam first via e-mail. He was very helpful and the only reason why I didn't visit him is at the time he didn't have the exact vehicle I wanted and I found it a little closer to my home.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 13, 2019
I chose Pasadena Toyota because I live in the Valley and didn't want to travel to Santa Monica. I was a little skeptical since I was going alone as a single female. However, Sam called me within ten minutes of his receiving my VIP Priority Pass. We had a good conversation and I visited him on July 4th. He introduced me to Andy, who took me on test drives and explained the differences between models. A couple of days later, as I'm thinking of the leasing costs of what I had wanted, Sam returned every call the same day with answers to every question. Andy actually picked me up at my home on the 12th of July and drove me to the dealership, as I had decided on leasing the RAV4 LE. Cost wise and feature wise, I could have gone back to a Camry, but I had gotten used to the SUV, and wanted to stay there, so budget wise, I had to take the LE and not the XLE. But Sam and Andy were so attentive, available, never once rolled their eyes when I asked what might have been construed as "dumb" questions, etc. No haggling, just information and I was educated on many things. I had gone to other dealerships before I registered with you, and even though I had a male informed friend with me, was still treated with neglect and disdain. So, thank you for assuring great customer service with your dealerships. I got the feeling that if I chose not to lease a Toyota from them, they would have still been friendly and lovely. Just delightful people, and an amazing experience. Everything you talk about on the radio show.
Response from CarProUSA
Congratulations on your new Toyota Rav4 LE! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 3, 2019
They were great. Sam worked with us to get a Rav4 in our budget. After I filled out the email at carprousa.com I received a call within 15 minutes on a holiday. I told Sam I we would be stopping by later in the afternoon. My wife and I had to unlock our credit first. Both were great and made sure we made an informed decision. So we leased a Rav4 XLE. I also found out at purchase that Toyota does not include Gap insurance built in to the Lease as Ford does. So I purchased it. If you know differently please let me know.
Response from CarProUSA
GAP insurance is offered thru different dealers, some do offer it, some do not. It all just depends on the dealership. It is great to have, though for that added protection! On behalf of CarProUSA and Toyota Pasadena I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new Toyota Rav4 XLE and please come visit CarProUSA and Toyota Pasadena again soon!

1 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 1, 2019
We exchanged emails and supposedly they were unable to get a Nightshade 4 Runner. Never specified an amount of time they would need to locate / trade, just said they would search then nothing.
Response from CarProUSA
We apologize for your negative experience with Toyota Pasadena. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 24, 2019
The best experience we have ever had in buying/leasing a vehicle. Sam and his staff were professional, courteous and very helpful. They made the process pleasant and easy. We would highly recommend this agency.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and his staff helped to make your experience such a positive one. Enjoy your new vehicle!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 17, 2019
Wonderful experience! Received a solid deal on a 2019 Toyota Corolla Hatchback, and the same on my trade. Sam & Max were wonderful to work with. Everyone at the dealer was great; from reception to finance. . . yes even finance. But it was Sam who I first met that made me feel welcome. Max took me on the test drive, and later showed me the features of the Corolla. Max' exuberance for the Toyota brand was contagious. I was in and out in three hours, which isn't bad considering there was a trade involved, where I feel they really went to bat for me when it came to a trade-in value. Thank you Sam and Max!
Response from CarProUSA
Congratulations on your new Toyota Corolla! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 2, 2019
They were very nice went with a TDI at another dealer

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
April 23, 2019
The friendly staff directed us to Chad Najjar, who greeted us and thanked us for coming in. He introduced us to Amy Floretta, the Internet Sales Consultant who showed us the vehicles we were interested in. A great personality and very helpful, we enjoyed our visit with her. We met Sam Khachatrian the Internet Sales Manager. We were able to ask any questions we had and they answered all our questions and gave us other important facts as well. Between all three they treated us very well not just trying sell a car. They all worked with us trying to put together what we were interested in and made very informative and helpful suggestions putting together a deal we would be comfortable with. They were very professional and most importantly friendly and courteous. We also would like to mention Sandra who helped us with our contract and finance, she explained everything to us and answered all our questions. When ready to drive out with our new car Chad, Sam, Amy and Sandra all met with us again to congratulate us. We truly enjoyed our experience with this great team.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
March 29, 2019
Sam lived up to my CarPro expectation. I listen to the show on KNX 1070 in Los Angeles on Saturday's when ever I am driving. Sam was prepared for our visit. We had discussed what we were looking for and he selected several cars that fit our requests and took the time to explain the differences. We then sat down and reviewed our options, discussed trade-in, financing and which vehicle we wanted. Sam was upfront, polite, friendly, professional and knowledgeable. We never felt pressured or tricked. We asked questions and he made sure we got the correct answers. We highly recommend Sam.
5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
October 7, 2019
Sam was very responsive to my email communication, and transparent in the pricing. In fact, he knew that I was shopping around, and his price beat the local Toyota Dealership's price.
Response from CarProUSA
On behalf of CarProUSA and Toyota Pasadena, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new vehicle and please come visit us again soon!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 9, 2019
Sam, Blanca, and Peter went out of their way to ensure our queries, test drives, options/decision making and financing went as smoothly as possible, even when we were indecisive for a moment. They kept us satiated, satisfied and grateful, all while beaming smiles. Even when it was closing time, they stayed overtime without batting an eyelid to ensure we understood all features of our new car and to answer any questions, again without rush...making us feel appreciated and taken care of.

This was literally the best experience my family has had buying/leasing a car, and in over 40 years we've almost gone through more cars than I can count on two hands. Thank you Toyota Pasadena and to CarPro USA for ensuring guaranteed no swindling, haggling, hassles or pressure!
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam, Blanca, and Peter helped to make your experience such a positive one. Enjoy your new Toyota!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 3, 2019
This was by far the best auto buying experience that I have had. We had previously purchased three vehicles at other dealerships about 10 years ago and not been aware of CarPro, we have bought two vehicles via a private car locating dealership, and leased two vehicles at another dealership. Sam was straight forward with the pricing and Max with my wife test driving the vehicle. Max even assisted me in trying in the car seat for our new grandchild. After discussing the available options and safety features, we wanted a model which they did not have on the lot. Sam called his contacts to get the vehicle, he kept us abreast of the the search results, and when the vehicle was found, allowed us to complete the paperwork and go home which they were transporting the vehicle. Max delivered the vehicle to our residence with no complications. Overall, an absolutely great experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and Max helped to make your experience such a positive one. Enjoy your new (model/make)!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
August 26, 2019
Awesome costumer service,Quick answers. Excellent service overall
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 14, 2019
I dealt with Sam first via e-mail. He was very helpful and the only reason why I didn't visit him is at the time he didn't have the exact vehicle I wanted and I found it a little closer to my home.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 13, 2019
I chose Pasadena Toyota because I live in the Valley and didn't want to travel to Santa Monica. I was a little skeptical since I was going alone as a single female. However, Sam called me within ten minutes of his receiving my VIP Priority Pass. We had a good conversation and I visited him on July 4th. He introduced me to Andy, who took me on test drives and explained the differences between models. A couple of days later, as I'm thinking of the leasing costs of what I had wanted, Sam returned every call the same day with answers to every question. Andy actually picked me up at my home on the 12th of July and drove me to the dealership, as I had decided on leasing the RAV4 LE. Cost wise and feature wise, I could have gone back to a Camry, but I had gotten used to the SUV, and wanted to stay there, so budget wise, I had to take the LE and not the XLE. But Sam and Andy were so attentive, available, never once rolled their eyes when I asked what might have been construed as "dumb" questions, etc. No haggling, just information and I was educated on many things. I had gone to other dealerships before I registered with you, and even though I had a male informed friend with me, was still treated with neglect and disdain. So, thank you for assuring great customer service with your dealerships. I got the feeling that if I chose not to lease a Toyota from them, they would have still been friendly and lovely. Just delightful people, and an amazing experience. Everything you talk about on the radio show.
Response from CarProUSA
Congratulations on your new Toyota Rav4 LE! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 3, 2019
They were great. Sam worked with us to get a Rav4 in our budget. After I filled out the email at carprousa.com I received a call within 15 minutes on a holiday. I told Sam I we would be stopping by later in the afternoon. My wife and I had to unlock our credit first. Both were great and made sure we made an informed decision. So we leased a Rav4 XLE. I also found out at purchase that Toyota does not include Gap insurance built in to the Lease as Ford does. So I purchased it. If you know differently please let me know.
Response from CarProUSA
GAP insurance is offered thru different dealers, some do offer it, some do not. It all just depends on the dealership. It is great to have, though for that added protection! On behalf of CarProUSA and Toyota Pasadena I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new Toyota Rav4 XLE and please come visit CarProUSA and Toyota Pasadena again soon!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 24, 2019
The best experience we have ever had in buying/leasing a vehicle. Sam and his staff were professional, courteous and very helpful. They made the process pleasant and easy. We would highly recommend this agency.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and his staff helped to make your experience such a positive one. Enjoy your new vehicle!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 17, 2019
Wonderful experience! Received a solid deal on a 2019 Toyota Corolla Hatchback, and the same on my trade. Sam & Max were wonderful to work with. Everyone at the dealer was great; from reception to finance. . . yes even finance. But it was Sam who I first met that made me feel welcome. Max took me on the test drive, and later showed me the features of the Corolla. Max' exuberance for the Toyota brand was contagious. I was in and out in three hours, which isn't bad considering there was a trade involved, where I feel they really went to bat for me when it came to a trade-in value. Thank you Sam and Max!
Response from CarProUSA
Congratulations on your new Toyota Corolla! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 2, 2019
They were very nice went with a TDI at another dealer

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
April 23, 2019
The friendly staff directed us to Chad Najjar, who greeted us and thanked us for coming in. He introduced us to Amy Floretta, the Internet Sales Consultant who showed us the vehicles we were interested in. A great personality and very helpful, we enjoyed our visit with her. We met Sam Khachatrian the Internet Sales Manager. We were able to ask any questions we had and they answered all our questions and gave us other important facts as well. Between all three they treated us very well not just trying sell a car. They all worked with us trying to put together what we were interested in and made very informative and helpful suggestions putting together a deal we would be comfortable with. They were very professional and most importantly friendly and courteous. We also would like to mention Sandra who helped us with our contract and finance, she explained everything to us and answered all our questions. When ready to drive out with our new car Chad, Sam, Amy and Sandra all met with us again to congratulate us. We truly enjoyed our experience with this great team.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
March 29, 2019
Sam lived up to my CarPro expectation. I listen to the show on KNX 1070 in Los Angeles on Saturday's when ever I am driving. Sam was prepared for our visit. We had discussed what we were looking for and he selected several cars that fit our requests and took the time to explain the differences. We then sat down and reviewed our options, discussed trade-in, financing and which vehicle we wanted. Sam was upfront, polite, friendly, professional and knowledgeable. We never felt pressured or tricked. We asked questions and he made sure we got the correct answers. We highly recommend Sam.

1 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 1, 2019
We exchanged emails and supposedly they were unable to get a Nightshade 4 Runner. Never specified an amount of time they would need to locate / trade, just said they would search then nothing.
Response from CarProUSA
We apologize for your negative experience with Toyota Pasadena. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.
1 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 1, 2019
We exchanged emails and supposedly they were unable to get a Nightshade 4 Runner. Never specified an amount of time they would need to locate / trade, just said they would search then nothing.
Response from CarProUSA
We apologize for your negative experience with Toyota Pasadena. At CarProUSA, we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership, forwarded this information to them but unfortunately we have not received a response. Thank you for utilizing the CarProUSA Platform. We will do our best to make sure that your next experience is better.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
October 7, 2019
Sam was very responsive to my email communication, and transparent in the pricing. In fact, he knew that I was shopping around, and his price beat the local Toyota Dealership's price.
Response from CarProUSA
On behalf of CarProUSA and Toyota Pasadena, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new vehicle and please come visit us again soon!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 9, 2019
Sam, Blanca, and Peter went out of their way to ensure our queries, test drives, options/decision making and financing went as smoothly as possible, even when we were indecisive for a moment. They kept us satiated, satisfied and grateful, all while beaming smiles. Even when it was closing time, they stayed overtime without batting an eyelid to ensure we understood all features of our new car and to answer any questions, again without rush...making us feel appreciated and taken care of.

This was literally the best experience my family has had buying/leasing a car, and in over 40 years we've almost gone through more cars than I can count on two hands. Thank you Toyota Pasadena and to CarPro USA for ensuring guaranteed no swindling, haggling, hassles or pressure!
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam, Blanca, and Peter helped to make your experience such a positive one. Enjoy your new Toyota!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
September 3, 2019
This was by far the best auto buying experience that I have had. We had previously purchased three vehicles at other dealerships about 10 years ago and not been aware of CarPro, we have bought two vehicles via a private car locating dealership, and leased two vehicles at another dealership. Sam was straight forward with the pricing and Max with my wife test driving the vehicle. Max even assisted me in trying in the car seat for our new grandchild. After discussing the available options and safety features, we wanted a model which they did not have on the lot. Sam called his contacts to get the vehicle, he kept us abreast of the the search results, and when the vehicle was found, allowed us to complete the paperwork and go home which they were transporting the vehicle. Max delivered the vehicle to our residence with no complications. Overall, an absolutely great experience.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and Max helped to make your experience such a positive one. Enjoy your new (model/make)!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
August 26, 2019
Awesome costumer service,Quick answers. Excellent service overall
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 14, 2019
I dealt with Sam first via e-mail. He was very helpful and the only reason why I didn't visit him is at the time he didn't have the exact vehicle I wanted and I found it a little closer to my home.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Toyota Pasadena. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
July 13, 2019
I chose Pasadena Toyota because I live in the Valley and didn't want to travel to Santa Monica. I was a little skeptical since I was going alone as a single female. However, Sam called me within ten minutes of his receiving my VIP Priority Pass. We had a good conversation and I visited him on July 4th. He introduced me to Andy, who took me on test drives and explained the differences between models. A couple of days later, as I'm thinking of the leasing costs of what I had wanted, Sam returned every call the same day with answers to every question. Andy actually picked me up at my home on the 12th of July and drove me to the dealership, as I had decided on leasing the RAV4 LE. Cost wise and feature wise, I could have gone back to a Camry, but I had gotten used to the SUV, and wanted to stay there, so budget wise, I had to take the LE and not the XLE. But Sam and Andy were so attentive, available, never once rolled their eyes when I asked what might have been construed as "dumb" questions, etc. No haggling, just information and I was educated on many things. I had gone to other dealerships before I registered with you, and even though I had a male informed friend with me, was still treated with neglect and disdain. So, thank you for assuring great customer service with your dealerships. I got the feeling that if I chose not to lease a Toyota from them, they would have still been friendly and lovely. Just delightful people, and an amazing experience. Everything you talk about on the radio show.
Response from CarProUSA
Congratulations on your new Toyota Rav4 LE! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
June 3, 2019
They were great. Sam worked with us to get a Rav4 in our budget. After I filled out the email at carprousa.com I received a call within 15 minutes on a holiday. I told Sam I we would be stopping by later in the afternoon. My wife and I had to unlock our credit first. Both were great and made sure we made an informed decision. So we leased a Rav4 XLE. I also found out at purchase that Toyota does not include Gap insurance built in to the Lease as Ford does. So I purchased it. If you know differently please let me know.
Response from CarProUSA
GAP insurance is offered thru different dealers, some do offer it, some do not. It all just depends on the dealership. It is great to have, though for that added protection! On behalf of CarProUSA and Toyota Pasadena I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Sam. Enjoy your new Toyota Rav4 XLE and please come visit CarProUSA and Toyota Pasadena again soon!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 24, 2019
The best experience we have ever had in buying/leasing a vehicle. Sam and his staff were professional, courteous and very helpful. They made the process pleasant and easy. We would highly recommend this agency.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Toyota Pasadena with only the best there is to offer. Its so nice to hear that Sam and his staff helped to make your experience such a positive one. Enjoy your new vehicle!

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 17, 2019
Wonderful experience! Received a solid deal on a 2019 Toyota Corolla Hatchback, and the same on my trade. Sam & Max were wonderful to work with. Everyone at the dealer was great; from reception to finance. . . yes even finance. But it was Sam who I first met that made me feel welcome. Max took me on the test drive, and later showed me the features of the Corolla. Max' exuberance for the Toyota brand was contagious. I was in and out in three hours, which isn't bad considering there was a trade involved, where I feel they really went to bat for me when it came to a trade-in value. Thank you Sam and Max!
Response from CarProUSA
Congratulations on your new Toyota Corolla! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Toyota Pasadena were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
May 2, 2019
They were very nice went with a TDI at another dealer

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
April 23, 2019
The friendly staff directed us to Chad Najjar, who greeted us and thanked us for coming in. He introduced us to Amy Floretta, the Internet Sales Consultant who showed us the vehicles we were interested in. A great personality and very helpful, we enjoyed our visit with her. We met Sam Khachatrian the Internet Sales Manager. We were able to ask any questions we had and they answered all our questions and gave us other important facts as well. Between all three they treated us very well not just trying sell a car. They all worked with us trying to put together what we were interested in and made very informative and helpful suggestions putting together a deal we would be comfortable with. They were very professional and most importantly friendly and courteous. We also would like to mention Sandra who helped us with our contract and finance, she explained everything to us and answered all our questions. When ready to drive out with our new car Chad, Sam, Amy and Sandra all met with us again to congratulate us. We truly enjoyed our experience with this great team.

5 Toyota Pasadena //fs2.ebait.biz/c4RpU5aF/toyotapasadena.png 3600 E Foothill Boulevard Pasadena, CA 91107 909-323-2716
March 29, 2019
Sam lived up to my CarPro expectation. I listen to the show on KNX 1070 in Los Angeles on Saturday's when ever I am driving. Sam was prepared for our visit. We had discussed what we were looking for and he selected several cars that fit our requests and took the time to explain the differences. We then sat down and reviewed our options, discussed trade-in, financing and which vehicle we wanted. Sam was upfront, polite, friendly, professional and knowledgeable. We never felt pressured or tricked. We asked questions and he made sure we got the correct answers. We highly recommend Sam.