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Elk Grove Ford

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Elk Grove Ford CarProUSA Specialist
Rachel Wood
CarProUSA Manager
Call or Text:
Elk Grove Ford
9645 Auto Center Drive
Elk Grove, CA
95757

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Dealer Rating

Below you can learn more about this dealer by reading other customers' ratings and feedback. If you have connected with this dealer we would like to hear about your experience too.


2 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 11, 2020
Was very disappointed with Elk Grove ford this time (was there 3 years ago and was very impressed) The salesman was nice but talked too much. We got a price for the Escape for a lease, we told them what we wanted to pay monthly and Mr Evans came back and told us it couldn't be possible and that was it. We did not meet the person in charge of Car Pro customers or either one of the owners. Too bad, I really wanted that car and maybe, given the chance, would've been able to negotiate a deal satisfactory for everyone
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We understand your frustration and have reached out to the dealer.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 18, 2020
Once again, my wife and I received outstanding service at the dealership. No surprises here. This is the second vehicle we have obtained from this dealership and the fourth vehicle obtained from a CarPro dealer. We were treated to courteous, professional service with jut the right amount of friendliness thrown in as a bonus. They went out of there way to provide just the right vehicle, options at the right price, and gave us an excellent price on our trade in. The documenting / finance process was painless.
When the vehicle was prepped for delivery to us, it was inspected by Johnnie Perkins, who decided that it didn't meet his expectations and sent it back for further detailing. We then inspected the vehicle, and he explained all the features paired our phones and we drove away with a full 36 gallon fuel tank. I'm not sure we could have asked for a better experience, but I am sure that had we had asked, Rachel and Johnnie would have attempted to provide it.
Response from CarProUSA
Hearing that you had outstanding service experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Elk Grove Ford, we wish you many happy miles in your new Ford. We look forward to serving you for many years to come!

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 19, 2020
Rachel was great. We had a bumpy start in that I made an appt and then waited for her for 20 mins before leaving. I texted her and she explained that no one told her I was there so I went back. From there things were great. She answered all of my questions and she found the exact car I was looking for and I love my new car. I was disappointed that on the way home from picking up my car from the dealer, the light came on showing low tire pressure. I had to find a place to fill up 3 of the 4 tires. Part of delivering the car should have included checking the tire pressure before I took possession of the car.
Response from CarProUSA
We apologize for your negative experience. At CarProUSA and Elk Grove Ford we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership and forwarded this information to them. Again, thank you for taking the time to write this review.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 16, 2020
Mike was the first to respond to my Email out of 5. My wife asked me what I thought of the Ford Explorer and that she wanted one. So my search started I wanted a dealer certified so only checked Ford dealers. Mike had a 2018 platinum. Mike treated me like an old friend and in the future when it's time for my new truck I will only send one Email to Elk Grove Ford.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 7, 2020
On 12/30 a 10:30 PM I realized I only had one day to purchase a car for my business. I got my Priority Pass and asked to have someone to call me the next morning. My wife and I were in Monterrey, a four hour drive from Elk Grove. The next morning there was a text from Rachel on my phone. I called her just minutes before she was to board a plane. She text me Mikes name telling me he was her head Carpro guy. Mike is a fun guy to work with. There was no pressure. I got exactly what I wanted and will definitely go back to Elk Grove Ford again Thank you CARPROUSA
Response from CarProUSA
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 1, 2020
There were no negative aspects to the transaction.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 30, 2019
I was debating which trim to get and couldn't make up my mind. Cale was very understanding and was very patient with me. He got me a ranger that I said I wanted. I ended up changing my mind at the last minute at finance and wanted a different trim. He was still happy to do it for me and I really appreciate it. I love every bit of it. More importantly my wife loves the truck now cause it has heated seat and navigation which I didn't even known it comes with.
Response from CarProUSA
Congratulations on your new Ford Ranger! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 24, 2019
My second purchase at Elk Grove ford. I purchased a new Ford Escape 2016. On FRIDAY 13th it was totaled. Went through the process. I found a 2019 with incredible rebates etc. They also had a use 2016 like the one I totaled, But with all the incentives on the 2019 the price difference was very small. New cars has all the warranties etc. Now I put so much down on the 2016 the value and what I owed was about the same. I may even get some money back from my insurance company. Best part, My new car payment is one a few dollars more that the other one. And I have a new car. I may have to go back on 6 months to look at a Mustang. As always the service was great. Rachel and John have always been great to deal with.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Elk Grove Ford with only the best there is to offer. Its so nice to hear that Rachel and John helped to make your experience such a positive one. Enjoy your new 2019 Ford Escape!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 18, 2019
I did not visit the dealership. However, I was in contact via the phone and email with Rachael Wood. She was very professional, respectful, and answered all of my questions. I did not purchase the truck due to the fact I am moving to Texas next month. In my opinion, it wasn't a good move financially to pay sales tax and licensing fees in Ca. and then pay them again one month later in Texas. I will recommend Rachael and Elk Grove Ford to my friends.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon when you are settled after moving to Texas!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 16, 2019
Sadley, I did not purchase from Rachel and Elk Grove Ford. Bought from a local dealership and learned a valuable lesson. Spent quite a few hours leasing an Edge ST and walked out of there exhausted and with headaches. Very much the wrong decision. Rachel was very upfront in her communication and I appreciated her willingness to get my wife and I the car we wanted. Will only deal with Elk Grove Frod from this point forward.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Enjoy your new Ford Edge) and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 13, 2019
So I haven't purchased as yet but am working with Rachel to get to a deal.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 1, 2019
Rachel Wood contacted me right away and she was extremely helpful. However, I decided to purchase a different vehicle brand from a Car Pro dealer closer to my home. I highly recommend Elk Grove Ford!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 28, 2019
Excellent experience with Rachel at Elk Grove Ford. Rachel was prompt, professional and courteous! I wanted a truck and she let me test drive it for the entire day. Her and I decided it wasn't the right fit. However, when I'm ready for the truck, I will be giving Rachel a call.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 5, 2019
Johnny was very helpful. Took me and my wife for a test drive. The Edge was very good but we decided to wait and see the 2020 Ford Escape before making a decision. The reviews we have seen on it look good.
Thanks CarPro for your help. Johnny and Rachel both spoke very highly about you.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford.The team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 21, 2019
I live in Reno, NV and was looking for a newer used Ford Escape. Although we were not able to put something together at the time, Rachel is awesome to work with. She was very attentive in answering my questions and getting back to me quickly.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 24, 2019
She called me and I shared that I am seeking a Certified Used Ford Explorer 2017 or newer for my wife soon. I shared that we plan to buy around Halloween. She said she would hold off slightly to look for one, but that she would in mid to late September start looking and was certain she can find a nice one certified for my wife. I really appreciated her quick callback and commitment to follow up when the time is right. She left me feeling confident in the plan. She made it very easy and we will buy the car from Rachel I am sure.

Scott
Elk Grove, CA
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 21, 2019
My wife and daughter went to look at cars for my daughter. As they promise there was no pressure at all Looked at several cars, did a couple test drives and picked out a used Focus. They delivered the car to us the next day. We are over an hour drive from their showroom.
Response from CarProUSA
Thanks for making the trip all the way to Elk Grove Ford for your purchase of your new Ford Focus! It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We appreciate your business, thank you again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 15, 2019
I haven't visited the dealership yet regarding this inquiry. I've just been coordinating via email at this time. I have purchased from Elk Grove Ford in the past. Rachel and their sale team have been fantastic.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Please come back and let us know how your visit went!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
So very different than all my experiences in car buying. I had been in contact with Rachel for several weeks until I was prepared to define what I wanted. She provided me window stickers of various trucks honing in on the features I wanted. At our first appointment she had a truck waiting for us to examine to see if that was meeting out requirements. Within an hour we test drove the truck, went over all the features and was presented with the price. We wanted ad different color...she excuse herself for a moment, came back and said the exact truck we wanted could be there in one day. We closed the deal and have never been more pleased. Elk Grove Ford is all you have claimed of it and the people are terrific.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new truck! Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
Elk Grove Ford didn't have the 2019 Raptor I wanted, but before I left the dealership, Tony showed me a copy of a different Raptor window sticker and asked if that vehicle met my requirements. It did (a trade from another dealership). E.G. Ford delivered the vehicle to my home the very next day along with all the documentation. Three days later I received a copy of all the documents I had signed. How could anyone ask for more?!! One more note: There are at least six other Ford dealerships closer than Elk Grove Ford, but none of the other six are CarPro dealers.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience!. Enjoy your new Raptor and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
July 16, 2019
Great help all the way around.
I will be back to Elk Grove Ford to purchase at least one truck in the next year.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 30, 2019
Five out of Five Stars! Can I give a Dealer Rating of 6 out of 5 Stars? With my CarPro VIP Priority Pass I contacted Rachel Wood about the specific 2019 F-150 I wanted. Within minutes, she called to say she located the pickup I was looking for and offered us a great price right off the bat. We live up in Chico (about 110 miles north of Elk Grove) and couldn't get down to Elk Grove until the following week. Although Rachel said she was going to be on vacation, she would have one of her staff help us out when we were ready. Johnnie Perkins, their leasing manager, had the truck cleaned and ready for us to test drive, answered all of our questions, and knew the F-150 inside out. Their finance director, David Ramirez, was also great to work with. We got an awesome pickup and had the most pleasant no pressure experience of buying a car that we ever had.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new vehicle. Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 24, 2019
I love Rachel Wood. She works hard to find what you are looking for.. She is awesome!!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel Wood. Please come visit CarProUSA and Elk Grove Ford again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
May 2, 2019
My second time to purchase a new Ford from this dealer using CarPro. My positive experience seven years ago, and Jerry's continuous positive feedback about Rachel Wood brought me back. I had an appointment with another CarPro dealer (Mazda of Elk Grove) to look at a Miata. Rachel was again mentioned on the show a couple weeks ago, so I thought, let's see what they got. I contacted Elk Grove Ford through CarPro and received an email in about an hour from Rachel. I picked out two 2019 EcoBoost Mustangs from their inventory. Both were waiting for me when I arrived for my appointment last Saturday. Tony Ho was the first to help me, and got me in my first choice within 3 minutes of my arrival for a test drive. I knew right away this was my car. Upon arriving back at the dealership, Rachel was right there to greet me. I absolutely loved both Tony and Rachel. Their attention to make me feel special never stopped. I drove away in about three hours after arriving (would have been sooner, but I had to wait 45 minutes for finance guy to get ready for me). Got CarPro pricing and more rebates than were on the website for this beautiful Pony. My first car, 40 years ago, was a 64 1/2 Mustang. Thrilled and in love that I am now driving a 2019. Thanks, Jerry for your personal advice through email, and to Rachel and Tony at Elk Grove Ford. I am sure the Miata would be fun, and that Mazda of Elk Grove would have treated me well. I cancelled my appointment with Mazda and love my Mustang.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 18, 2019
Rachael went above and beyond to make an otherwise not so happy "lemon" exchange, happen! Was able to find a way to put my daughter into another car while still waiting for the refund from the first transaction. Completely recommend them.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 9, 2019
It was truly a pleasure working with Rachel. She listened to what we wanted in a truck. We were originally looking at Certified Pre owned but she was able to meet our needs with a new truck. She had 2018's that she needed to clear from her inventory and priced it so it was doable for us. We would definitely purchase a Ford car from her again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 25, 2019
Red carpet all the way!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 7, 2019
Unfortunately, it was necessary to postpone my meeting with Rachel Ford. That being said, she was extremely gracious in contacting me and offering to do whatever to make it convenient for us to buy a vehicle from Elk Grove Ford. She is the greatest!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 6, 2019
Having contacted seven dealerships, Rachel Wood was the utmost professional and pleasure to do business with. She is a phenomenal representative of the automobile industry.
Response from CarProUSA
Hello Gary, Thank you for your wonderful feedback! We will pass this along to Rachel's manager. Enjoy your new ride. Kara Grupe E: kara@carprousa.com CarProUSA This e-mail is confidential and may be privileged. Use or disclosure of it by anyone other than a designated addressee is unauthorized. If you are not the intended recipient, any use, dissemination, distribution or reproduction is prohibited. If you are not the intended recipient, please delete this e-mail from the computer on which you received it and notify the sender immediately.

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 28, 2019
I haven't visited Elk Grove Ford yet because I haven't had time to visit due to my work schedule. I have had several conversations via email with Rachel Wood. I will present my VIP Priority Pass when I visit the dealership in the very near future. I will rate this dealership after I purchase a vehicle from Elk Grove Ford.
Response from CarProUSA
Hello Del, We do value your feedback regarding your experience so far with Elk Grove Ford. Rachel is always great to work with, and we know that she and her team will take excellent care of you when you arrive. We do thank you for being a valued show listener, and Rachel and the team at Elk Grove Ford do thank you for this opportunity to earn your business!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 18, 2018
My experience was excellent! Both Rachel and Johnny made making my selection and Lease a pleasant experience!
5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 18, 2020
Once again, my wife and I received outstanding service at the dealership. No surprises here. This is the second vehicle we have obtained from this dealership and the fourth vehicle obtained from a CarPro dealer. We were treated to courteous, professional service with jut the right amount of friendliness thrown in as a bonus. They went out of there way to provide just the right vehicle, options at the right price, and gave us an excellent price on our trade in. The documenting / finance process was painless.
When the vehicle was prepped for delivery to us, it was inspected by Johnnie Perkins, who decided that it didn't meet his expectations and sent it back for further detailing. We then inspected the vehicle, and he explained all the features paired our phones and we drove away with a full 36 gallon fuel tank. I'm not sure we could have asked for a better experience, but I am sure that had we had asked, Rachel and Johnnie would have attempted to provide it.
Response from CarProUSA
Hearing that you had outstanding service experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Elk Grove Ford, we wish you many happy miles in your new Ford. We look forward to serving you for many years to come!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 16, 2020
Mike was the first to respond to my Email out of 5. My wife asked me what I thought of the Ford Explorer and that she wanted one. So my search started I wanted a dealer certified so only checked Ford dealers. Mike had a 2018 platinum. Mike treated me like an old friend and in the future when it's time for my new truck I will only send one Email to Elk Grove Ford.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 7, 2020
On 12/30 a 10:30 PM I realized I only had one day to purchase a car for my business. I got my Priority Pass and asked to have someone to call me the next morning. My wife and I were in Monterrey, a four hour drive from Elk Grove. The next morning there was a text from Rachel on my phone. I called her just minutes before she was to board a plane. She text me Mikes name telling me he was her head Carpro guy. Mike is a fun guy to work with. There was no pressure. I got exactly what I wanted and will definitely go back to Elk Grove Ford again Thank you CARPROUSA
Response from CarProUSA
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 1, 2020
There were no negative aspects to the transaction.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 30, 2019
I was debating which trim to get and couldn't make up my mind. Cale was very understanding and was very patient with me. He got me a ranger that I said I wanted. I ended up changing my mind at the last minute at finance and wanted a different trim. He was still happy to do it for me and I really appreciate it. I love every bit of it. More importantly my wife loves the truck now cause it has heated seat and navigation which I didn't even known it comes with.
Response from CarProUSA
Congratulations on your new Ford Ranger! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 24, 2019
My second purchase at Elk Grove ford. I purchased a new Ford Escape 2016. On FRIDAY 13th it was totaled. Went through the process. I found a 2019 with incredible rebates etc. They also had a use 2016 like the one I totaled, But with all the incentives on the 2019 the price difference was very small. New cars has all the warranties etc. Now I put so much down on the 2016 the value and what I owed was about the same. I may even get some money back from my insurance company. Best part, My new car payment is one a few dollars more that the other one. And I have a new car. I may have to go back on 6 months to look at a Mustang. As always the service was great. Rachel and John have always been great to deal with.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Elk Grove Ford with only the best there is to offer. Its so nice to hear that Rachel and John helped to make your experience such a positive one. Enjoy your new 2019 Ford Escape!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 18, 2019
I did not visit the dealership. However, I was in contact via the phone and email with Rachael Wood. She was very professional, respectful, and answered all of my questions. I did not purchase the truck due to the fact I am moving to Texas next month. In my opinion, it wasn't a good move financially to pay sales tax and licensing fees in Ca. and then pay them again one month later in Texas. I will recommend Rachael and Elk Grove Ford to my friends.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon when you are settled after moving to Texas!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 16, 2019
Sadley, I did not purchase from Rachel and Elk Grove Ford. Bought from a local dealership and learned a valuable lesson. Spent quite a few hours leasing an Edge ST and walked out of there exhausted and with headaches. Very much the wrong decision. Rachel was very upfront in her communication and I appreciated her willingness to get my wife and I the car we wanted. Will only deal with Elk Grove Frod from this point forward.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Enjoy your new Ford Edge) and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 13, 2019
So I haven't purchased as yet but am working with Rachel to get to a deal.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 1, 2019
Rachel Wood contacted me right away and she was extremely helpful. However, I decided to purchase a different vehicle brand from a Car Pro dealer closer to my home. I highly recommend Elk Grove Ford!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 28, 2019
Excellent experience with Rachel at Elk Grove Ford. Rachel was prompt, professional and courteous! I wanted a truck and she let me test drive it for the entire day. Her and I decided it wasn't the right fit. However, when I'm ready for the truck, I will be giving Rachel a call.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 5, 2019
Johnny was very helpful. Took me and my wife for a test drive. The Edge was very good but we decided to wait and see the 2020 Ford Escape before making a decision. The reviews we have seen on it look good.
Thanks CarPro for your help. Johnny and Rachel both spoke very highly about you.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford.The team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 21, 2019
I live in Reno, NV and was looking for a newer used Ford Escape. Although we were not able to put something together at the time, Rachel is awesome to work with. She was very attentive in answering my questions and getting back to me quickly.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 24, 2019
She called me and I shared that I am seeking a Certified Used Ford Explorer 2017 or newer for my wife soon. I shared that we plan to buy around Halloween. She said she would hold off slightly to look for one, but that she would in mid to late September start looking and was certain she can find a nice one certified for my wife. I really appreciated her quick callback and commitment to follow up when the time is right. She left me feeling confident in the plan. She made it very easy and we will buy the car from Rachel I am sure.

Scott
Elk Grove, CA
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 21, 2019
My wife and daughter went to look at cars for my daughter. As they promise there was no pressure at all Looked at several cars, did a couple test drives and picked out a used Focus. They delivered the car to us the next day. We are over an hour drive from their showroom.
Response from CarProUSA
Thanks for making the trip all the way to Elk Grove Ford for your purchase of your new Ford Focus! It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We appreciate your business, thank you again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 15, 2019
I haven't visited the dealership yet regarding this inquiry. I've just been coordinating via email at this time. I have purchased from Elk Grove Ford in the past. Rachel and their sale team have been fantastic.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Please come back and let us know how your visit went!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
So very different than all my experiences in car buying. I had been in contact with Rachel for several weeks until I was prepared to define what I wanted. She provided me window stickers of various trucks honing in on the features I wanted. At our first appointment she had a truck waiting for us to examine to see if that was meeting out requirements. Within an hour we test drove the truck, went over all the features and was presented with the price. We wanted ad different color...she excuse herself for a moment, came back and said the exact truck we wanted could be there in one day. We closed the deal and have never been more pleased. Elk Grove Ford is all you have claimed of it and the people are terrific.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new truck! Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
Elk Grove Ford didn't have the 2019 Raptor I wanted, but before I left the dealership, Tony showed me a copy of a different Raptor window sticker and asked if that vehicle met my requirements. It did (a trade from another dealership). E.G. Ford delivered the vehicle to my home the very next day along with all the documentation. Three days later I received a copy of all the documents I had signed. How could anyone ask for more?!! One more note: There are at least six other Ford dealerships closer than Elk Grove Ford, but none of the other six are CarPro dealers.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience!. Enjoy your new Raptor and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
July 16, 2019
Great help all the way around.
I will be back to Elk Grove Ford to purchase at least one truck in the next year.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 30, 2019
Five out of Five Stars! Can I give a Dealer Rating of 6 out of 5 Stars? With my CarPro VIP Priority Pass I contacted Rachel Wood about the specific 2019 F-150 I wanted. Within minutes, she called to say she located the pickup I was looking for and offered us a great price right off the bat. We live up in Chico (about 110 miles north of Elk Grove) and couldn't get down to Elk Grove until the following week. Although Rachel said she was going to be on vacation, she would have one of her staff help us out when we were ready. Johnnie Perkins, their leasing manager, had the truck cleaned and ready for us to test drive, answered all of our questions, and knew the F-150 inside out. Their finance director, David Ramirez, was also great to work with. We got an awesome pickup and had the most pleasant no pressure experience of buying a car that we ever had.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new vehicle. Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 24, 2019
I love Rachel Wood. She works hard to find what you are looking for.. She is awesome!!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel Wood. Please come visit CarProUSA and Elk Grove Ford again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
May 2, 2019
My second time to purchase a new Ford from this dealer using CarPro. My positive experience seven years ago, and Jerry's continuous positive feedback about Rachel Wood brought me back. I had an appointment with another CarPro dealer (Mazda of Elk Grove) to look at a Miata. Rachel was again mentioned on the show a couple weeks ago, so I thought, let's see what they got. I contacted Elk Grove Ford through CarPro and received an email in about an hour from Rachel. I picked out two 2019 EcoBoost Mustangs from their inventory. Both were waiting for me when I arrived for my appointment last Saturday. Tony Ho was the first to help me, and got me in my first choice within 3 minutes of my arrival for a test drive. I knew right away this was my car. Upon arriving back at the dealership, Rachel was right there to greet me. I absolutely loved both Tony and Rachel. Their attention to make me feel special never stopped. I drove away in about three hours after arriving (would have been sooner, but I had to wait 45 minutes for finance guy to get ready for me). Got CarPro pricing and more rebates than were on the website for this beautiful Pony. My first car, 40 years ago, was a 64 1/2 Mustang. Thrilled and in love that I am now driving a 2019. Thanks, Jerry for your personal advice through email, and to Rachel and Tony at Elk Grove Ford. I am sure the Miata would be fun, and that Mazda of Elk Grove would have treated me well. I cancelled my appointment with Mazda and love my Mustang.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 18, 2019
Rachael went above and beyond to make an otherwise not so happy "lemon" exchange, happen! Was able to find a way to put my daughter into another car while still waiting for the refund from the first transaction. Completely recommend them.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 9, 2019
It was truly a pleasure working with Rachel. She listened to what we wanted in a truck. We were originally looking at Certified Pre owned but she was able to meet our needs with a new truck. She had 2018's that she needed to clear from her inventory and priced it so it was doable for us. We would definitely purchase a Ford car from her again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 25, 2019
Red carpet all the way!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 7, 2019
Unfortunately, it was necessary to postpone my meeting with Rachel Ford. That being said, she was extremely gracious in contacting me and offering to do whatever to make it convenient for us to buy a vehicle from Elk Grove Ford. She is the greatest!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 6, 2019
Having contacted seven dealerships, Rachel Wood was the utmost professional and pleasure to do business with. She is a phenomenal representative of the automobile industry.
Response from CarProUSA
Hello Gary, Thank you for your wonderful feedback! We will pass this along to Rachel's manager. Enjoy your new ride. Kara Grupe E: kara@carprousa.com CarProUSA This e-mail is confidential and may be privileged. Use or disclosure of it by anyone other than a designated addressee is unauthorized. If you are not the intended recipient, any use, dissemination, distribution or reproduction is prohibited. If you are not the intended recipient, please delete this e-mail from the computer on which you received it and notify the sender immediately.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 18, 2018
My experience was excellent! Both Rachel and Johnny made making my selection and Lease a pleasant experience!

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 19, 2020
Rachel was great. We had a bumpy start in that I made an appt and then waited for her for 20 mins before leaving. I texted her and she explained that no one told her I was there so I went back. From there things were great. She answered all of my questions and she found the exact car I was looking for and I love my new car. I was disappointed that on the way home from picking up my car from the dealer, the light came on showing low tire pressure. I had to find a place to fill up 3 of the 4 tires. Part of delivering the car should have included checking the tire pressure before I took possession of the car.
Response from CarProUSA
We apologize for your negative experience. At CarProUSA and Elk Grove Ford we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership and forwarded this information to them. Again, thank you for taking the time to write this review.

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 28, 2019
I haven't visited Elk Grove Ford yet because I haven't had time to visit due to my work schedule. I have had several conversations via email with Rachel Wood. I will present my VIP Priority Pass when I visit the dealership in the very near future. I will rate this dealership after I purchase a vehicle from Elk Grove Ford.
Response from CarProUSA
Hello Del, We do value your feedback regarding your experience so far with Elk Grove Ford. Rachel is always great to work with, and we know that she and her team will take excellent care of you when you arrive. We do thank you for being a valued show listener, and Rachel and the team at Elk Grove Ford do thank you for this opportunity to earn your business!

2 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 11, 2020
Was very disappointed with Elk Grove ford this time (was there 3 years ago and was very impressed) The salesman was nice but talked too much. We got a price for the Escape for a lease, we told them what we wanted to pay monthly and Mr Evans came back and told us it couldn't be possible and that was it. We did not meet the person in charge of Car Pro customers or either one of the owners. Too bad, I really wanted that car and maybe, given the chance, would've been able to negotiate a deal satisfactory for everyone
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We understand your frustration and have reached out to the dealer.
2 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 11, 2020
Was very disappointed with Elk Grove ford this time (was there 3 years ago and was very impressed) The salesman was nice but talked too much. We got a price for the Escape for a lease, we told them what we wanted to pay monthly and Mr Evans came back and told us it couldn't be possible and that was it. We did not meet the person in charge of Car Pro customers or either one of the owners. Too bad, I really wanted that car and maybe, given the chance, would've been able to negotiate a deal satisfactory for everyone
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. We understand your frustration and have reached out to the dealer.

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 19, 2020
Rachel was great. We had a bumpy start in that I made an appt and then waited for her for 20 mins before leaving. I texted her and she explained that no one told her I was there so I went back. From there things were great. She answered all of my questions and she found the exact car I was looking for and I love my new car. I was disappointed that on the way home from picking up my car from the dealer, the light came on showing low tire pressure. I had to find a place to fill up 3 of the 4 tires. Part of delivering the car should have included checking the tire pressure before I took possession of the car.
Response from CarProUSA
We apologize for your negative experience. At CarProUSA and Elk Grove Ford we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership and forwarded this information to them. Again, thank you for taking the time to write this review.

4 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 28, 2019
I haven't visited Elk Grove Ford yet because I haven't had time to visit due to my work schedule. I have had several conversations via email with Rachel Wood. I will present my VIP Priority Pass when I visit the dealership in the very near future. I will rate this dealership after I purchase a vehicle from Elk Grove Ford.
Response from CarProUSA
Hello Del, We do value your feedback regarding your experience so far with Elk Grove Ford. Rachel is always great to work with, and we know that she and her team will take excellent care of you when you arrive. We do thank you for being a valued show listener, and Rachel and the team at Elk Grove Ford do thank you for this opportunity to earn your business!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
February 18, 2020
Once again, my wife and I received outstanding service at the dealership. No surprises here. This is the second vehicle we have obtained from this dealership and the fourth vehicle obtained from a CarPro dealer. We were treated to courteous, professional service with jut the right amount of friendliness thrown in as a bonus. They went out of there way to provide just the right vehicle, options at the right price, and gave us an excellent price on our trade in. The documenting / finance process was painless.
When the vehicle was prepped for delivery to us, it was inspected by Johnnie Perkins, who decided that it didn't meet his expectations and sent it back for further detailing. We then inspected the vehicle, and he explained all the features paired our phones and we drove away with a full 36 gallon fuel tank. I'm not sure we could have asked for a better experience, but I am sure that had we had asked, Rachel and Johnnie would have attempted to provide it.
Response from CarProUSA
Hearing that you had outstanding service experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarProUSA and Elk Grove Ford, we wish you many happy miles in your new Ford. We look forward to serving you for many years to come!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 16, 2020
Mike was the first to respond to my Email out of 5. My wife asked me what I thought of the Ford Explorer and that she wanted one. So my search started I wanted a dealer certified so only checked Ford dealers. Mike had a 2018 platinum. Mike treated me like an old friend and in the future when it's time for my new truck I will only send one Email to Elk Grove Ford.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 7, 2020
On 12/30 a 10:30 PM I realized I only had one day to purchase a car for my business. I got my Priority Pass and asked to have someone to call me the next morning. My wife and I were in Monterrey, a four hour drive from Elk Grove. The next morning there was a text from Rachel on my phone. I called her just minutes before she was to board a plane. She text me Mikes name telling me he was her head Carpro guy. Mike is a fun guy to work with. There was no pressure. I got exactly what I wanted and will definitely go back to Elk Grove Ford again Thank you CARPROUSA
Response from CarProUSA
Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
January 1, 2020
There were no negative aspects to the transaction.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 30, 2019
I was debating which trim to get and couldn't make up my mind. Cale was very understanding and was very patient with me. He got me a ranger that I said I wanted. I ended up changing my mind at the last minute at finance and wanted a different trim. He was still happy to do it for me and I really appreciate it. I love every bit of it. More importantly my wife loves the truck now cause it has heated seat and navigation which I didn't even known it comes with.
Response from CarProUSA
Congratulations on your new Ford Ranger! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 24, 2019
My second purchase at Elk Grove ford. I purchased a new Ford Escape 2016. On FRIDAY 13th it was totaled. Went through the process. I found a 2019 with incredible rebates etc. They also had a use 2016 like the one I totaled, But with all the incentives on the 2019 the price difference was very small. New cars has all the warranties etc. Now I put so much down on the 2016 the value and what I owed was about the same. I may even get some money back from my insurance company. Best part, My new car payment is one a few dollars more that the other one. And I have a new car. I may have to go back on 6 months to look at a Mustang. As always the service was great. Rachel and John have always been great to deal with.
Response from CarProUSA
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Elk Grove Ford with only the best there is to offer. Its so nice to hear that Rachel and John helped to make your experience such a positive one. Enjoy your new 2019 Ford Escape!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 18, 2019
I did not visit the dealership. However, I was in contact via the phone and email with Rachael Wood. She was very professional, respectful, and answered all of my questions. I did not purchase the truck due to the fact I am moving to Texas next month. In my opinion, it wasn't a good move financially to pay sales tax and licensing fees in Ca. and then pay them again one month later in Texas. I will recommend Rachael and Elk Grove Ford to my friends.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon when you are settled after moving to Texas!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 16, 2019
Sadley, I did not purchase from Rachel and Elk Grove Ford. Bought from a local dealership and learned a valuable lesson. Spent quite a few hours leasing an Edge ST and walked out of there exhausted and with headaches. Very much the wrong decision. Rachel was very upfront in her communication and I appreciated her willingness to get my wife and I the car we wanted. Will only deal with Elk Grove Frod from this point forward.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Enjoy your new Ford Edge) and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 13, 2019
So I haven't purchased as yet but am working with Rachel to get to a deal.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
December 1, 2019
Rachel Wood contacted me right away and she was extremely helpful. However, I decided to purchase a different vehicle brand from a Car Pro dealer closer to my home. I highly recommend Elk Grove Ford!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel. Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 28, 2019
Excellent experience with Rachel at Elk Grove Ford. Rachel was prompt, professional and courteous! I wanted a truck and she let me test drive it for the entire day. Her and I decided it wasn't the right fit. However, when I'm ready for the truck, I will be giving Rachel a call.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! Please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
October 5, 2019
Johnny was very helpful. Took me and my wife for a test drive. The Edge was very good but we decided to wait and see the 2020 Ford Escape before making a decision. The reviews we have seen on it look good.
Thanks CarPro for your help. Johnny and Rachel both spoke very highly about you.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford.The team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 21, 2019
I live in Reno, NV and was looking for a newer used Ford Escape. Although we were not able to put something together at the time, Rachel is awesome to work with. She was very attentive in answering my questions and getting back to me quickly.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 24, 2019
She called me and I shared that I am seeking a Certified Used Ford Explorer 2017 or newer for my wife soon. I shared that we plan to buy around Halloween. She said she would hold off slightly to look for one, but that she would in mid to late September start looking and was certain she can find a nice one certified for my wife. I really appreciated her quick callback and commitment to follow up when the time is right. She left me feeling confident in the plan. She made it very easy and we will buy the car from Rachel I am sure.

Scott
Elk Grove, CA
Response from CarProUSA
Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Elk Grove Ford were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 21, 2019
My wife and daughter went to look at cars for my daughter. As they promise there was no pressure at all Looked at several cars, did a couple test drives and picked out a used Focus. They delivered the car to us the next day. We are over an hour drive from their showroom.
Response from CarProUSA
Thanks for making the trip all the way to Elk Grove Ford for your purchase of your new Ford Focus! It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We appreciate your business, thank you again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 15, 2019
I haven't visited the dealership yet regarding this inquiry. I've just been coordinating via email at this time. I have purchased from Elk Grove Ford in the past. Rachel and their sale team have been fantastic.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Please come back and let us know how your visit went!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
So very different than all my experiences in car buying. I had been in contact with Rachel for several weeks until I was prepared to define what I wanted. She provided me window stickers of various trucks honing in on the features I wanted. At our first appointment she had a truck waiting for us to examine to see if that was meeting out requirements. Within an hour we test drove the truck, went over all the features and was presented with the price. We wanted ad different color...she excuse herself for a moment, came back and said the exact truck we wanted could be there in one day. We closed the deal and have never been more pleased. Elk Grove Ford is all you have claimed of it and the people are terrific.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new truck! Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
August 2, 2019
Elk Grove Ford didn't have the 2019 Raptor I wanted, but before I left the dealership, Tony showed me a copy of a different Raptor window sticker and asked if that vehicle met my requirements. It did (a trade from another dealership). E.G. Ford delivered the vehicle to my home the very next day along with all the documentation. Three days later I received a copy of all the documents I had signed. How could anyone ask for more?!! One more note: There are at least six other Ford dealerships closer than Elk Grove Ford, but none of the other six are CarPro dealers.
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience!. Enjoy your new Raptor and please come visit us again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
July 16, 2019
Great help all the way around.
I will be back to Elk Grove Ford to purchase at least one truck in the next year.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 30, 2019
Five out of Five Stars! Can I give a Dealer Rating of 6 out of 5 Stars? With my CarPro VIP Priority Pass I contacted Rachel Wood about the specific 2019 F-150 I wanted. Within minutes, she called to say she located the pickup I was looking for and offered us a great price right off the bat. We live up in Chico (about 110 miles north of Elk Grove) and couldn't get down to Elk Grove until the following week. Although Rachel said she was going to be on vacation, she would have one of her staff help us out when we were ready. Johnnie Perkins, their leasing manager, had the truck cleaned and ready for us to test drive, answered all of our questions, and knew the F-150 inside out. Their finance director, David Ramirez, was also great to work with. We got an awesome pickup and had the most pleasant no pressure experience of buying a car that we ever had.
Response from CarProUSA
Thank you so much for sharing your experience with CarProUSA and Elk Grove Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars! Glad to hear you love your new vehicle. Rachel and the team will be thrilled to hear your feedback!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
June 24, 2019
I love Rachel Wood. She works hard to find what you are looking for.. She is awesome!!
Response from CarProUSA
On behalf of CarProUSA and Elk Grove Ford, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Rachel Wood. Please come visit CarProUSA and Elk Grove Ford again soon!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
May 2, 2019
My second time to purchase a new Ford from this dealer using CarPro. My positive experience seven years ago, and Jerry's continuous positive feedback about Rachel Wood brought me back. I had an appointment with another CarPro dealer (Mazda of Elk Grove) to look at a Miata. Rachel was again mentioned on the show a couple weeks ago, so I thought, let's see what they got. I contacted Elk Grove Ford through CarPro and received an email in about an hour from Rachel. I picked out two 2019 EcoBoost Mustangs from their inventory. Both were waiting for me when I arrived for my appointment last Saturday. Tony Ho was the first to help me, and got me in my first choice within 3 minutes of my arrival for a test drive. I knew right away this was my car. Upon arriving back at the dealership, Rachel was right there to greet me. I absolutely loved both Tony and Rachel. Their attention to make me feel special never stopped. I drove away in about three hours after arriving (would have been sooner, but I had to wait 45 minutes for finance guy to get ready for me). Got CarPro pricing and more rebates than were on the website for this beautiful Pony. My first car, 40 years ago, was a 64 1/2 Mustang. Thrilled and in love that I am now driving a 2019. Thanks, Jerry for your personal advice through email, and to Rachel and Tony at Elk Grove Ford. I am sure the Miata would be fun, and that Mazda of Elk Grove would have treated me well. I cancelled my appointment with Mazda and love my Mustang.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 18, 2019
Rachael went above and beyond to make an otherwise not so happy "lemon" exchange, happen! Was able to find a way to put my daughter into another car while still waiting for the refund from the first transaction. Completely recommend them.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
April 9, 2019
It was truly a pleasure working with Rachel. She listened to what we wanted in a truck. We were originally looking at Certified Pre owned but she was able to meet our needs with a new truck. She had 2018's that she needed to clear from her inventory and priced it so it was doable for us. We would definitely purchase a Ford car from her again!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 25, 2019
Red carpet all the way!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 7, 2019
Unfortunately, it was necessary to postpone my meeting with Rachel Ford. That being said, she was extremely gracious in contacting me and offering to do whatever to make it convenient for us to buy a vehicle from Elk Grove Ford. She is the greatest!

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
March 6, 2019
Having contacted seven dealerships, Rachel Wood was the utmost professional and pleasure to do business with. She is a phenomenal representative of the automobile industry.
Response from CarProUSA
Hello Gary, Thank you for your wonderful feedback! We will pass this along to Rachel's manager. Enjoy your new ride. Kara Grupe E: kara@carprousa.com CarProUSA This e-mail is confidential and may be privileged. Use or disclosure of it by anyone other than a designated addressee is unauthorized. If you are not the intended recipient, any use, dissemination, distribution or reproduction is prohibited. If you are not the intended recipient, please delete this e-mail from the computer on which you received it and notify the sender immediately.

5 Elk Grove Ford //fs2.ebait.biz/c4RpU5aF/elk.png 9645 Auto Center Drive Elk Grove, CA 95757 719-793-8789
September 18, 2018
My experience was excellent! Both Rachel and Johnny made making my selection and Lease a pleasant experience!