Tim McMahon is an experienced auto industry professional at Ganley Chevrolet Brookpark in Brook Park, OH. He became a Certified CarPro Friend in December, 2018.
Tim McMahon is an experienced auto industry professional at Ganley Chevrolet Brookpark in Brook Park, OH. He became a Certified CarPro Friend in December, 2018.
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Hear From Our Customers
Average Rating
Paul Grzybowski2/24/23
5 star rating
Everything Went Very Well
Everything Went Very Well
Marie Niedz1/15/21
5 star rating
I did not make it to this dealership because we purchased at another dealership. I was contacted by JP Johns shortly after downloading the VIP pass. He was helpful and accommodating. I have every confidence that he would have continued to give the same great service in person that he gave me on the phone had I visited his dealership. We will likely shop here next time a member of our household needs a vehicle.
I did not make it to this dealership because we purchased at another dealership. I was contacted by JP Johns shortly after downloading the VIP pass. He was helpful and accommodating. I have every confidence that he would have continued to give the
Kevin Meaney11/21/20
5 star rating
Tim did an excellent job in helping me find the right vehicle that I wanted
Tim did an excellent job in helping me find the right vehicle that I wanted
Christopher Hess3/20/20
2 star rating
The Salesman Ross was fine. The dealership messed up on getting the correct vehicle for me from another dealer. The Colorado was supposed to have the Safety package on it and it did NOT. When going over the car with them I noticed that and stopped the process. Met with the Sales man Ross again and told him and apparently there was some kind of miscommunication. I was told that they found a truck that had everything I wanted on it except it didnt have running boards. So they added that and that added to the monthly payment a bit. So I agreed. But the vehicle they got for me did not have the safety package on it (Lane Departure and Front end collision warning etc.) NOT ONCE did I meet the General Manager that you have listed on your site. He emailed me early on when I signed up on your site, but that was it. never again and never met him when I was at the dealership. Now they say they found another one, but it doesnt have a spray on bedliner or running boards.
The Salesman Ross was fine. The dealership messed up on getting the correct vehicle for me from another dealer. The Colorado was supposed to have the Safety package on it and it did NOT. When going over the car with them I noticed that and stopped
Thank you for the candid feedback on your experience with Ganley Chevrolet Brookpark. I sincerely apologize for the level of service you received. Feedback like you have provided is one of the only ways we can improve. I have directed your message to our contact at the dealership. Thank you for the opportunity to work with you.
Devin Wilson12/2/19
5 star rating
Ross, Tim and Marko were all great to deal with. I will shop there again
Ross, Tim and Marko were all great to deal with. I will shop there again
Thank you so much for sharing your experience with CarProUSA and Ganley Chevrolet Brookpark! Tim McMahon and the team will be thrilled to hear your feedback!
Robert Sedlak11/26/22
4 star rating
I was able to work with the sales advisor and here manager. But we could not come to agreement on price.
I was able to work with the sales advisor and here manager. But we could not come to agreement on price.
Sandra Soltis1/17/21
5 star rating
Salesman JP Johns made the whole process quick and easy, and he helped us make an informed decision. Tim McMahon, the General Sales Manager, greeted us personally. We have bought/leased many cars, and this process with Ganley Chevrolet was the best experience ever. We have a real good feeling inside about everything.
Salesman JP Johns made the whole process quick and easy, and he helped us make an informed decision. Tim McMahon, the General Sales Manager, greeted us personally. We have bought/leased many cars, and this process with Ganley Chevrolet was the best
Terry Egan11/16/20
4 star rating
Would have given a 5 rating but for them having a week to prep the vehicle when I went and picked up the truck a week after purchasing and took it home (25 miles away), the wife and myself went shopping that was a 53 mile round trip and as I was sitting outside enjoying the 70 degree weather in Cleveland looking at the vehicle and noticed that I was missing a lug nut on all 4 wheels. When I test drove the truck I looked in the back seat and the locking lug nuts and mats were in plastic bags. Obviously I immediately called and left a message, because no one answered. I was still steaming because I once had a tire fly off a 3 year old pick up while on Pennsylvania turnpike doing 70 because of a loose lug nut. I wrote a complaint to Tim (the GM) and as soon as he got it I received a call from 2 people. They advised me to come back to the dealer (25) miles away and they would put the nuts on. I conveyed my concern for my safety of driving without lug nuts how did I know the rest were on the wheel the proper torque etc. the service people assured me that I would be ok(ha ha).. when I returned to the dealer a few days later(have other responsibilities) and was approached by the service agent and reported the problem the first words out of his mouth was HOW MANY MILES ON THE VEHICLE? I almost lost it. Then he asked if the wrench was in the glove box? Needless to say after the vehicle was properly equipped nut wise I asked for a couple of routine maintenance (oil/tire rotation) visits and was promptly turned down and also was told there was nothing for me to worry about. SO THIS IS MY STORY, it will be hard for me to return to that dealer in the future. I traded a 2017 truck that was bought there and purchased a 2021 and recommended a friend who also bought a 2021 crew cab there so it will be their loss. Thanks for all you do in working with this dealer and others but the lack of prep and safety concerns will have me looking elsewhere. <br>Terry
Would have given a 5 rating but for them having a week to prep the vehicle when I went and picked up the truck a week after purchasing and took it home (25 miles away), the wife and myself went shopping that was a 53 mile round trip and as I was
Paul Koszkalda5/2/20
5 star rating
Jason found us the 2020 Chevy Equinox we were looking for. We leased the vehicle for 39 months. Jason got us a deal that met our monthly budget. The process was easy and did not take all day as many car deals do.
Jason found us the 2020 Chevy Equinox we were looking for. We leased the vehicle for 39 months. Jason got us a deal that met our monthly budget. The process was easy and did not take all day as many car deals do.
Thank you so much for sharing your experience with CarProUSA and Ganley Chevrolet Brookpark. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be Five Stars! Glad to hear you love your new 2020 Chevy Equinox! Jason and the team will be thrilled to hear your feedback!
Fred Hickok8/19/19
5 star rating
I appreciated the professionalism and product knowledge demonstrated by both Tim and Cody.<br><br>I have been buying cars for a long time and, for sure, the time spent putting a deal together for this car (Chevy Traverse) was done in record time and happened as a direct result of my Car Pro VIP Priority Pass.<br><br>Thank you, Tim and Cody, and a very big thank you to the Car Pro, Jerry Reynolds.<br><br>
I appreciated the professionalism and product knowledge demonstrated by both Tim and Cody.<br><br>I have been buying cars for a long time and, for sure, the time spent putting a deal together for this car (Chevy Traverse) was done in
Thank you so much for sharing your experience with CarProUSA and Ganley Chevrolet Brookpark. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
David Kozinski9/2/21
Repeat Customer
5 star rating
Tim and I had a great conversation on the phone and will be meeting soon. With timing, Chip delays, I may with his advice order a new 2022 Chevy 2500 Cargo van and wait for it's arrival. Great experience!
Tim and I had a great conversation on the phone and will be meeting soon. With timing, Chip delays, I may with his advice order a new 2022 Chevy 2500 Cargo van and wait for it's arrival. Great experience!
DAVID MADIGAN12/23/20
5 star rating
Had an appointment at 2pm on a Sunday and was driving home with the new Equinox by 5pm.
Had an appointment at 2pm on a Sunday and was driving home with the new Equinox by 5pm.
FRANK GIGLIOTTI7/10/20
4 star rating
VERY GOOD SERVICE.
VERY GOOD SERVICE.
Paul Morissette12/23/19
3 star rating
Due to the Car Pro rep, we expected a true, easy consumer related buying experience. Pete, as well as manager, were cordial and nice. That is where good comments end.<br><br>The sales experience turned out to be no different than any other car buying encounter. Presenting dealership offer... we have our objections...three or four trips back to the management desk. Scribbling all over offer page...attempting to get agreement signature. Quoting incorrect equipment (moon roof when vehicle did not have moon roof). We departed leaving deal on the table. Ganley dealership is a 40 minute drive that we were willing to deal with due to your marketing of this dealership. <br><br>Went to Chevy dealership near our home and signed lease @ $238/month, 36 months, 10000 miles/year, $19,100 residual instead of Ganley's $249/month, 36 months, 10000 miles/ year, $20,041 residual.<br><br>Typical car dealership experience! Disappointed!
Due to the Car Pro rep, we expected a true, easy consumer related buying experience. Pete, as well as manager, were cordial and nice. That is where good comments end.<br><br>The sales experience turned out to be no different than any
We apologize for your negative experience. At CarProUSA and Ganley Chevrolet Brookpark we are committed to providing our customers with an outstanding car buying experience. We value our customers and truly appreciate the time to share your opinions. We have reached out to our contact at the dealership and forwarded this information to them. Again, thank you for taking the time to write this review.
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