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Tony Hooman

General Manager

star star star star star 61 Reviews

phone817-381-0991

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Sam Packs 5 Star Subaru of Grapevine

2651 William D Tate Ave Grapevine TX, 76051

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Reviews (61)

star star star star star
Just contacted them this morn. Waiting for Jeremy to contact us. We picked out one on the web page, but waiting to find out if it is still around.

Mike Tonn

8/30/21

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Outstanding service. The CPO Outback we found online was already spoken for, but there was one we had missed that was actually EXACTLY what we were looking for. Darrell Cooper and Tony Hooman were responsive, friendly, no-pressure and got us a GREAT deal More...

Roy Hayhurst

7/8/21

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Deal is still in progress. We have negotiated terms for a vehicle that I was told would be delivered June 30th. If that holds and deal terms hold; we'll complete the deal.

John Sabine

6/13/21

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Great service from everyone at the Dealership.

Paul Shannon

4/14/21

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have not been able to get mother in law out to look yet. Follow up has been great. Jordan has been very helpful and patient.

Keith Hardesty

4/11/21

star star star star star
Knowledgeable, informative, courteous, professional and patient. And, marvelous service after the sale.

Lorie Watkins

4/8/21

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It was a truly enjoyable experience. Spencer was knowledgeable and helpful, without any pressure. He tried hard to present options and give me time to think and change my mind about colors, trim levels, etc. Tony, the GM, stopped by and was helpful as More...

Jo Ritchie

4/1/21

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Everyone I met at Subaru of Grapevine was very friendly and helpful. We were looking at a 2018 used Outback and they had it ready to look at when we arrived. Darrell could not have been more helpful. I did get a chance to meet Mr. Hooman and have a short More...

Richard Dawson

3/21/21

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Best car buying experience

Stacy Ullrich

3/17/21

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Although I did not purchase the Ascent I was looking at (for purely personal reasons), I still was treated exceptionally well. It was a good experience, thanks to Mitchell's professionalism and patience. When I'm ready, I will definitely return to Sam More...

Ellen Alger

2/22/21

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I believe I could of gotten a little better price. But overall good service

Christina Chandler

2/8/21

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Steven and all the staff was friendly, fun, quick, attentive and personable.

James Fleming

1/20/21

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The service and experience were excellent. I was helping a friend find a car. My question is how to we get a dealer to hold a car. We were from Abilene and wanted to test drive 2 cars. One was already sold and the other almost was sold. It would have More...

Mark Evatt

12/24/20

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Taylor as my salesperson contact, I can not say enough about all that she did in trying to get this deal done. Jerry as you know I volunteer to be a liaison to help others find the right car. What I found at SP Subaru was what we were looking for and set More...

Gregory Hargrave

12/15/20

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I haven't made a decision yet but this dealership provided all of the details I needed to make a decision and have provided good ollow-up.

Mike Russell

12/11/20

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The process was extremely fast and efficient. I walked in 30 minutes before close and drove out with a new car that evening.

Charles Alexander

11/29/20

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Not impressed by first sales consultant and handed off to Lauren who handled rest of transaction. Liked her much better. 5 star was able to beat another non-carpro dealer by little and got me out of Lexus RX 350 lease 30 days early at lease residual. Had More...

Gerald George

11/28/20

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Darrell was simply awesome. Handled everything via text so we were in and out in two hours. Anthony in the finance office was quick and made sure we had what we wanted and needed. We will likely be in the market for another new car in 6-12 months and if More...

Roy Hayhurst

11/26/20

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Excellent customer service throughout the entire process.

Jessica Newman

11/9/20

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Vert pleasant to deal with. Helpful in responding to all questions needs without being too aggressive.

David Marshall

10/30/20

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I contacted the dealership by phone prior to visiting, thus the reason for not "presenting" the VIP pass. The fine folks at 5 Star Subaru are just outstanding! I mean everyone of them from Jeremy ( salesman), to David (GM) and all in between. So, More...

Tom Friday

10/23/20

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I simply wanted to try out a Subaru WRX to either put it on my list of cars to consider or rule out. I felt no pressure, no hassle and it was so easy!

Bryan Cruze

10/17/20

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Great Job, bought a 2021 Subaru Crosstrek Limited. Very happy with only $170 mo payments

John OBanion

10/10/20

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Very easy

Ronald Hoelscher

9/20/20

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We are still working on a deal. Do intend on doing it today, so I am marking this survey as if we are complete. So far, we have been very pleased with Jeremy. Very polite, non pressure, and patient with us.

Mike Tonn

9/17/20

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Excellent experience -- and I bought the 2020 Subaru Forester!

Carol Tharp

9/2/20

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Everyone was very helpful.

Beth Bush

9/2/20

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Dealer was great and all the employees were helpful and knowledgeable but the car was not what I expected.

Johnnie Colpa

8/28/20

star star star star
Sam Pack operations are all good.

Tim Cline

8/17/20

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Good service and information from the sales rep. and sales manager.

Cecil Chandler

8/10/20

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The used car we were looking at was no longer available but they were helpful in reviewing other vehicles to meet our needs. We actually live in Houston so we were able to find a suitable car closer to home.

Laura Michaud

8/5/20 Reply

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Everything was first class. My wife and I were waiting for our turn with the finance guy and Tony came in and visited with us for quite awhile. Nice guy. We both live in Frisco.<br>Wing our sales guy was top notch. Thanks Jerry

Brent Ferguson

6/18/20 Reply

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Bill called me and we discussed two different cars. I had already leased a car from Bill and will be going by next week to test drive the cars we talked about.

Michael Bennett

6/6/20

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We were unfamiliar with the product, everything was great with the dealership and the way we were treated, it just turned out not to be the product for us at this time.

david Lang

5/29/20

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This has been the best dealership experience I have ever had. Everyone there was polite, answered every question I had, and never had us wait any unreasonable amount of time. We even had the General Manager come down and greet us while waiting for some More...

Sean Hamilton

5/22/20 Reply

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I checked inventory at Sam Packs online. By doing so, I initiated a call from a sales person there who put me in touch with Darrell. They answered all my questions, gave a very good deal and sent us on our way. Would recommend them to anyone.

Larry Foster

5/11/20 Reply

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Dealer was great to deal with.

Joseph Hazewski

5/3/20

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The purchase process was easy with straightforward pricing and a great trade in allowance. We did all of the prelim work on email and were in and out of the dealership in 90 minutes with no surprises.

Robert Ivy

5/1/20 Reply

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Looking for a small to mid size with better vision and safety features and considered several models- Toyota, Honda, Mazda, and Subaru Forester. Subaru grapevine was great to work with, very accommodating by allowing us to test drive for 1/2 day so my More...

Robert Norris

5/1/20 Reply

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All 5 Star employees contacted were competent and friendly. Will buy from 5 Star in the future

John Alexander

4/30/20 Reply

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This was our second purchase from them.

Joe Brown

4/22/20

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Compared Outback to Honda Pilot. Ended up leasing a Pilot c

Neil Kellum

4/12/19

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Great experience buying a new car

Joe Keiser

4/11/19

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Best Ever

john fernandes

4/5/19

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It took a while for us to arrange picking up the vehicle because of my bank and me coming all the way from Bullard, TX (Tyler) after being in West Virginia all week. But none of that was the fault of Sam Packs Subaru. The experience was great and they More...

Ralph Harvey

3/27/19

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Very personalized experience.

Charles Emmott

2/18/19 Reply

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Dustin spent a lot of time showing us the vehicle and explaining the features. Overall it was a good experience.

Steve Thomas

12/30/18

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Bill was very patient in explaining the pros and cons of leasing vs buying for my situation. I never thought I would lease a car but after Bill explained how it would benefit my situation I did.

Michael Bennett

12/2/18

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Shane did a great job of explaining the cars to me and all their features. He was also a great communicator both before and after the appointment

Erica

11/29/18

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Comments: Tony Hooman referred us to Joey Edwards. Joey spent the afternoon with us and answered all of our questions about the Forester vs. Outback. We eventually decided on the Outback and literally bought it off the showroom floor. Joey was More...

Tim Morgan

11/29/18

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Thank you 5 Star Subaru for the VIP treatment. Tony Hooman was wonderful and hooked me up with Sean Roberts to handle my transaction. Wonderful service, can't say enough about how Sean took care of my needs. Highly recommend!!

Russ

10/11/18

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Everything was outstanding. Joey did a great job. We met Tony Hooman the General Manager and he definitely gave us the VIP treatment.

Steve Ebsen

9/2/18

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I told Joey by phone Friday what we wanted (will be my wife's car) and he had it ready and waiting ready to go when we arrived Saturday -- very busy day for them but we were still driving away in just over two hours . Wery cheerful happy dealership from More...

David Seay

8/30/18

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Comments: My wife needed a new vehicle and the Ascent was it. From first contact thru delivery the experience was ENJOYABLE! How often can you say THAT about purchasing a car? Tony, Joey, Jeff, and Brian made the process very simple and efficient. Our More...

Steve Bryant

8/23/18

star star star star star
My wife needed a new vehicle and the Ascent was it. From first contact thru delivery the experience was ENJOYABLE! How often can you say THAT about purchasing a car? Tony, Joey, Jeff, and Brian made the process very simple and efficient. Our Ascent More...

Steve Bryant

8/23/18

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The level of courtesy and professionalism was outstanding. My Fiancee and I went in to purchase a new vehicle for her and the process couldn't have been easier. They directed all of their questions to her instead of me which really made an impact on her. More...

Michael

8/12/18

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The level of courtesy and professionalism was outstanding. My Fiance and I went in to purchase a new vehicle for her and the process couldn't have been easier. They directed all of their questions to her instead of me which really made an impact on her. More...

Michael

8/12/18

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I give Subaru of Grapevine EXCELLENT ratings!!!! This was the easiest car buying experience I've had in my lifetime. Joey Edwards ROCKS! Responded immediately after I requested my CarPro VIP certificate, had a deal on my new Subaru Forester the same day. More...

8/5/18

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I give Subaru of Grapevine EXCELLENT ratings!!!! This was the easiest car buying experience I’ve had in my lifetime. Joey Edwards ROCKS! Responded immediately after I requested my Carpro VIP certificate, had a deal on my new Subaru Forester the More...

Michele Bennet

7/30/18

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Once again I can say that Jerry Reynolds and Five Star has never steered us wrong. Our experience with Tony Hooman, Joey Edwards and the rest of the Five Star Subaru gang was fantastic. We visited on the last Saturday in March to look at the Subaru More...

Kevin Cook

5/17/18

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The buying experience through Subaru of Grapevine and CAR PRO provided for a very easy, pleasant car purchasing experience. We worked with Wing Yip and Joey Edwards and they were very responsive and efficient. They worked with us to decide on the best More...

Kim Williams

3/14/18