Jim Feinstein is an experienced auto industry professional at Tustin Mazda in Tustin, CA. He became a Certified CarPro Friend in 2018.
Jim Feinstein is an experienced auto industry professional at Tustin Mazda in Tustin, CA. He became a Certified CarPro Friend in 2018.
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Hear From Our Customers
Average Rating
Todd Matthews1/31/24
Repeat Customer
4.67 star rating
The experience was good. The communication was on point. Timely when meeting. The loan process was fast and efficient
The experience was good. The communication was on point. Timely when meeting. The loan process was fast and efficient
Mazda cx5
Diana Roderick2/18/23
5 star rating
Jim was really professional. He was able to get me the car I wanted. I emailed most of the paperwork. I bought the car on a week day. I had to work that evening. Jim and his associates got me in and out of the dealership in plenty of time for me to get to work. He is a great guy and excellent sales person. I highly recommend him.
Jim was really professional. He was able to get me the car I wanted. I emailed most of the paperwork. I bought the car on a week day. I had to work that evening. Jim and his associates got me in and out of the dealership in plenty of time for me to
Azat Keshishyan9/13/22
5 star rating
Jim Feinstein called me, and informed the vehicle availability. By the time I arrived the dealership the car was ready for test drive. Jim explained all the car features, and the sales went very smoothly, without any price markups. I had the best car buying experience. Later Jim called as follow up to check how we like the vehicle.
Jim Feinstein called me, and informed the vehicle availability. By the time I arrived the dealership the car was ready for test drive. Jim explained all the car features, and the sales went very smoothly, without any price markups. I had the best
Alan Iinuma3/4/22
5 star rating
Carpro Jim Feinstein of Tustin Mazda provided me the best car leasing experience. It was thorough from start to finish with plenty of Mazda education. Give him a try.
Carpro Jim Feinstein of Tustin Mazda provided me the best car leasing experience. It was thorough from start to finish with plenty of Mazda education. Give him a try.
Maurice Barrera11/13/21
5 star rating
Jim at Tustin Mazda was very helpful and provided detailed information. Offered vehicle at MSRP with no markup.
Jim at Tustin Mazda was very helpful and provided detailed information. Offered vehicle at MSRP with no markup.
Irwin Feuerstein2/20/21
5 star rating
My daughter had a leased CX-5 that still had 3 remaining payments. She no longer needed the car as she was promoted at work and got a company. I felt confident she had equity in the car so we called Jim Feinstein at your certified dealer here in Orange County. I gave all the information about the car to Jim over the phone. He then put me in phone contact with their buyer, Jaques. They told her they would buy the car back, including all the remaining payments. When we showed up to the dealership, all the paperwork was already completed just waiting for signatures. Within 10 minutes the entire process was done !
My daughter had a leased CX-5 that still had 3 remaining payments. She no longer needed the car as she was promoted at work and got a company. I felt confident she had equity in the car so we called Jim Feinstein at your certified dealer here in
Timothy Felde2/13/21
5 star rating
Jim was very responsive to my email inquiries and offered a price well below what other dealers I emailed had given me. We were able to complete the credit application ahead of time, which saved time when we visited the dealer. Jim sent me several scenarios for monthly payments, comparing leasing vs. buying, with a variety of down payment options. It was very transparent and I could basically pick my payment. When we came to the dealership to sign paperwork and pick up the CX-9 Carbon Edition, Jim spent time with my wife showing her all of the features of the vehicle, and getting her phone set up with Apple Car Play. I would definitely recommend Jim as well as the Car Pro process. It was the best car buying experience I have had.
Jim was very responsive to my email inquiries and offered a price well below what other dealers I emailed had given me. We were able to complete the credit application ahead of time, which saved time when we visited the dealer. Jim sent me several
Howard Miller10/7/20
4 star rating
I think Tustin Mazda should do like other dealers and let the driver take the car for a drive without the sales person - COVID-19.<br>CX-3 is still under consideration though it is under-powered compared to the Honda Civic for freeway driving.
I think Tustin Mazda should do like other dealers and let the driver take the car for a drive without the sales person - COVID-19.<br>CX-3 is still under consideration though it is under-powered compared to the Honda Civic for freeway driving.
Terri Davis6/6/20
5 star rating
Jim was awesome.He answered all of my questions. I didn't feel any pressure I was impressed with Tustin Mazda dealership. Everyone was friendly. Great customer Service.
Jim was awesome.He answered all of my questions. I didn't feel any pressure I was impressed with Tustin Mazda dealership. Everyone was friendly. Great customer Service.
On behalf of CarProUSA and Tustin Mazda, I would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience with Jim. Enjoy your new Mazda and please come visit us again soon!
Alexander Pizano2/25/20
5 star rating
After getting some offers on my wife's 2012 Honda Civic we went to Tustin Mazda to see if they would match the offer. Victor was very helpful from the very beginning. My first car buying experience wasn't the best so this time I had a Car Pro Priority Pass but felt so welcome and comfortable I completely forgot about it. Victor showed us all the trim models of the Mazda 3 and CX-5 and we test drove most of them until we found the perfect one for my wife. He never made us feel pressured or rushed to make a decision and he was very patient with us. They matched the offer on my wife's car and their initial offer on the CX-5 we picked was so good we didn't even need to haggle. After the deal was made Debbie in finance walked us through all the contract talk so we actually understood everything. She was very pleasant and actually made the entire process fun. We had such a great experience we went back to Victor 2 weeks later to pick out a Mazda 3 for myself. We even requested Debbie again. It felt great walking back in and feeling at home. From the General Manager to the President John everybody we met truly made our experience incredible. If anyone ever talks about how stressful and exhausting buying a new car is, it will be great to tell them not every dealership is like that and I'll send them over to our new friends at Tusin Mazda.
After getting some offers on my wife's 2012 Honda Civic we went to Tustin Mazda to see if they would match the offer. Victor was very helpful from the very beginning. My first car buying experience wasn't the best so this time I had a Car Pro
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits CarProUSA and Tustin Mazda with only the best there is to offer. It’s so nice to hear that Victor helped to make your experience such a positive one. Enjoy your both of your new Mazda's!
Cecelia Consiglio1/16/20
5 star rating
I fell ill after I texted Jim. He is a true gentleman. He was so kind and understanding because I could not set up the appointment.<br>I look forward to contacting him soon, now that I have recuperated. Thanks
I fell ill after I texted Jim. He is a true gentleman. He was so kind and understanding because I could not set up the appointment.<br>I look forward to contacting him soon, now that I have recuperated. Thanks
Thank you so much for sharing your experience with CarProUSA and Tustin Mazda.Please come visit us when you are feeling better! Get well soon!<br>
Keith Lentz2/26/19
5 star rating
Nicely done!
Nicely done!
Hi Keith,<br><br>Thank you for your comments regarding your recent visit and purchase with Tustin Mazda. Jim and the team over there are always fantastic. Congratulations on your new Mazda, and we do appreciate you being a valued show listener. Jim and the entire team at Tustin Mazda thank you very much for your business!
ED Rocha12/10/23
Repeat Customer
5.00 star rating
JIm Feinstein was a pleasure to work with explained every detail to me with out any pressure, and Debbie in finance was also a pleasure. great dealership thank you
JIm Feinstein was a pleasure to work with explained every detail to me with out any pressure, and Debbie in finance was also a pleasure. great dealership thank you
CX50
Abel Partida4/27/23
Repeat Customer
5 star rating
Jim was great. The new CX-90 just arrived so we went to check it out. We decided that it didn’t check enough of our must haves so we expressed this to Jim. Jim was very professional and very easy to talk to. Thank you Jim and the Car Pro Show for connecting us with these wonderful people.
Jim was great. The new CX-90 just arrived so we went to check it out. We decided that it didn’t check enough of our must haves so we expressed this to Jim. Jim was very professional and very easy to talk to. Thank you Jim and the Car Pro Show for
Alex Hironaga8/21/22
5 star rating
Jim Feinstein has been extremely helpful and very persistent in his efforts to finding my Mazda Miata during these unprecedented times, and his knowledge about my car has taught me things about the car's special features that I wasn't aware of before. Jim has been the perfect gentleman, kind and courteous throughout the 6 month journey to finding my Miata, which has ultimately cumulated in the purchasing my dream car.
Jim Feinstein has been extremely helpful and very persistent in his efforts to finding my Mazda Miata during these unprecedented times, and his knowledge about my car has taught me things about the car's special features that I wasn't aware of
J Marasco3/28/22
5 star rating
I highly recommend Jim Feinstein and Tustin Mazda! I knew that I wanted a CX-5 but was unsure of the trim level, so Jim had several ready for me to look at. I never felt pressured with any part of the process and everyone I met at the dealership was very friendly, respectful and helpful. The pricing was transparent and there was no markup over MSRP like many dealers are adding now! Also a special shout out to Carolyn with the Acquisition Team as she was the first to reach out to me regarding my trade-in, and was very professional and friendly! Bottom line, if you are looking for a Mazda, go to Tustin Mazda and ask for Jim and you will have a smooth and pleasant experience!!
I highly recommend Jim Feinstein and Tustin Mazda! I knew that I wanted a CX-5 but was unsure of the trim level, so Jim had several ready for me to look at. I never felt pressured with any part of the process and everyone I met at the dealership was
James Hadfield10/28/21
5 star rating
Jerry, Jim Feinstein at Tustin Mazda exceed all my expectations! Once I decided I wanted a Mazda CX 5 I reached out to him through the Car pro website and we set up a time last friday to talk on the phone. Jim spent about 20 minutes asking me about the vehicle I was considering, trim level, color, price range, must have options as well as just a general conversation about how we plan on using the vehicle. All without any sales pressure. I need to mention Tustin Mazda is the only car pro Mazda dealer in California. So I made plans to drive down to Southern California from Central California last Sunday. During the drive Jim called me twice as he was working on finding the perfect vehicle even before I got on the lot. Now I'm aware that the pandemic has affected inventory across the board so even after looking at the Tustin Mazda website I was ready to compromise on trim level and options I wanted, or the color my wife wanted, in order to stay within my price range. Now Tustin is over 200 miles and I drove across 4 counties as well as Los Angeles Traffic. But it was totally worth the effort. Jim kept me informed via email and texting throughout the day as he was searching for the CX 5 he thought was a good match. He called me about 2 hours into my drive and had found what sounded like exactly what I wanted. He even gave me the price on the phone which, I knew from my research, was a fair deal on that particularly equipped vehicle. When I got to the dealership I met Jim and we went right to the vehicle which was already filled up with gas and detailed. We did a quick test drive and got right down to paperwork. I wasn't passed off to another salesman. He never had to go " check with the manager". I gave him a copy of my License and insurance and he got to work. Before I could even download the Mazda app to my phone I was in financing signing docs. No crazy fees, No added "protection packages", and especially no (pandemic)market adjustments. If I was at the dealer an hour it sure didn't feel like it. He found me the perfect car! I got the color my wife wanted, the Options I wanted (Bose stereo) plus a cpl I wasn't even considering ( can you say leather and moonroof) all for less than I was planning on spending based on other similar vehicles MSRP with the same equipment. I couldn't be happier unless I had won the car in a contest. Best Car purchasing experience I've had. Thanks CAR Pro USA and Thank You Jim at Tustin Mazda!
Jerry, Jim Feinstein at Tustin Mazda exceed all my expectations! Once I decided I wanted a Mazda CX 5 I reached out to him through the Car pro website and we set up a time last friday to talk on the phone. Jim spent about 20 minutes asking me about
Lynn Nacsa2/20/21
5 star rating
Great experience! Jeff and Scott were wonderful -- gave me their full attention and were tremendously helpful in showing me options every step of the way. All documents were accurately completed. Very pleased with my trade-in and purchase!
Great experience! Jeff and Scott were wonderful -- gave me their full attention and were tremendously helpful in showing me options every step of the way. All documents were accurately completed. Very pleased with my trade-in and purchase!
Hugo Flores1/4/21
5 star rating
Jim Feinstein was very helpful, he did not try to pressure me and answered all my questions, He made my car buying experience go very smooth. Also , John Peterson the owner makes sure his guest ( customers) feel welcome.
Jim Feinstein was very helpful, he did not try to pressure me and answered all my questions, He made my car buying experience go very smooth. Also , John Peterson the owner makes sure his guest ( customers) feel welcome.
Jorge Alvarez11/18/20
5 star rating
Jim called me after I signed for my VIP pass. I described what I wanted, which was not in stock. He located one, Patterson bought it, as the dealer that had the vehicle id not want to trade due to its scarcity/desirability, trusting that I would purchase it. We made an appointment and bought the car that day. The only drawback to the purchase was that the financing agent was pretty busy and it took a while to get to me; otherwise the deal was as originally agreed over the phone, ready to go when we arrived for our appointment and test drive. I went back to the service department to get some things installed and the treatment was also great.
Jim called me after I signed for my VIP pass. I described what I wanted, which was not in stock. He located one, Patterson bought it, as the dealer that had the vehicle id not want to trade due to its scarcity/desirability, trusting that I would
Tom Maioli6/5/20
5 star rating
Visited three Mazda dealers. Tustin Mazda was head and shoulders above the other two. They located my CX-5 in the color I wanted and had it the next day. Talked with both John Patterson and Jim Feinstein, both are real pros. No games or phony dealer markup stickers on the window. <br>An easy, no pressure purchase.
Visited three Mazda dealers. Tustin Mazda was head and shoulders above the other two. They located my CX-5 in the color I wanted and had it the next day. Talked with both John Patterson and Jim Feinstein, both are real pros. No games or phony dealer
Cecelia Consiglio3/6/20
5 star rating
It was a very pleasant experience! I visited Tustin Mazda, with your VIP Priority Pass, three times before the purchase. I test-drove two models: CX-5 and CX-30. Both were great and I could not decide, until the last visit. (I chose the CX-5.) On each visit, I was treated with respect and patience. All my questions were answered thoroughly and I was never pressured. This dealership is excellent when it comes to customer service and they were very happy to know I brought the CarPro VIP Priority Pass. The entire process was excellent.
It was a very pleasant experience! I visited Tustin Mazda, with your VIP Priority Pass, three times before the purchase. I test-drove two models: CX-5 and CX-30. Both were great and I could not decide, until the last visit. (I chose the CX-5.) On
Congratulations on your new Mazda CX-5!! Thank you for taking the time to write about your experience. It is wonderful to hear that CarProUSA and Tustin Mazda were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Christianna Howard7/2/19
5 star rating
The smoothest car buying experience so far.
The smoothest car buying experience so far.
Thank you so much for sharing your experience with CarProUSA and Tustin Mazda. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. <br>
Keith Lentz3/5/19
5 star rating
Handled very nicely!
Handled very nicely!
Marvin Fogleman7/11/23
Repeat Customer
5.00 star rating
This was the most pleasant experience of buying a car. Jim was outstanding in his patience and willingness to help us each step of the way. I give him a 5 plus and checking back afterwards was surprising but welcomed.
This was the most pleasant experience of buying a car. Jim was outstanding in his patience and willingness to help us each step of the way. I give him a 5 plus and checking back afterwards was surprising but welcomed.
CX 5
Dana Welch9/22/22
5 star rating
Internet Sales manager Chance is a Mazda encyclopedia! He knows these cars and their features and tech like he designed them. Also, no pressure, listens to our questions and has a passion for Mazda vehicles along with a desire to guide to us the right model and trim level.
Internet Sales manager Chance is a Mazda encyclopedia! He knows these cars and their features and tech like he designed them. Also, no pressure, listens to our questions and has a passion for Mazda vehicles along with a desire to guide to us the
Gary Riter6/21/22
3 star rating
Would have loved to do business with them, but would not sell me a vehicle because I don’t live in Orange County! I am a retired Mazda Sales Manager living in Santa Barbara. Tustin Mazda has two of the vehicles that I want incoming.
Would have loved to do business with them, but would not sell me a vehicle because I don’t live in Orange County! I am a retired Mazda Sales Manager living in Santa Barbara. Tustin Mazda has two of the vehicles that I want incoming.
Drew Roderick12/7/21
5 star rating
I tried working with other dealers, but there was Market adjustment fees, Pre-installed accessories, which raised the price of the car by $4000- $8000 dollars. Jim Feinstein and Tustin Mazda was a shining light in the dark world of shady car salesmen. Now my wife is thinking about buying a car through them. Thank you Jerry and Kevin for a great program!! Drew- Palomar Observatory, San Diego CA
I tried working with other dealers, but there was Market adjustment fees, Pre-installed accessories, which raised the price of the car by $4000- $8000 dollars. Jim Feinstein and Tustin Mazda was a shining light in the dark world of shady car
Alexander Ellis6/13/21
5 star rating
Jim Feinstein was outstanding. There was no pressure. I was interested in a Mazda3 premium plus turbo with a white leather interior. They had the car with a white exterior and a white interior, which coincidentally is the color combination that I thought that I would prefer. I had not realized that Mazda offers the Mazda3 premium plus turbo with black exterior accents only: wheels, side view mirrors, and rear spoiler. On the white car, to me it gave it too much of a "boy racer" look, and even though the products are original equipment, they look like after market add-ons. I mentioned my impression to Jim. After a test drive, Jim asked me if I liked the car, and I said that I did, but instead of him saying "Well, let's start the paperwork", he said "Are you happy with this car?" I responded that I really like how the car drove and that "I could live with it." He said that he would reach out to another dealership to see if they could do a dealer trade (purchase?) for the only other version of a premium plus turbo with white leather interior currently available in southern California: a grey exterior color. He said that he wanted me to be happy. He obtained the car. The other dealer had been selling the car with markups for the chip shortage, but Tustin Mazda did not do so. When I actually saw the car, to my eyes, the grey with black accents was aesthetically more pleasing. I leased the car, and even though I ended up being third in line waiting for the finance person, I never felt like my time was being wasted by that dealership or the salesperson, which is not my usually impression when I buy or lease a car. Jim used that wait time to acquaint me with the all the features of the car and helped me set up personalized preferences like memory presets for seat and mirror positions, etc.<br>Very impressed with my first CarPro Dealer experience.
Jim Feinstein was outstanding. There was no pressure. I was interested in a Mazda3 premium plus turbo with a white leather interior. They had the car with a white exterior and a white interior, which coincidentally is the color combination that I
phillip luchesi2/15/21
4 star rating
They had no stock of the vehicle I was interested in, but would call me when stock arrived.
They had no stock of the vehicle I was interested in, but would call me when stock arrived.
Claudia Hamano12/22/20
5 star rating
What an exceptionally positive car buying experience!! Larry Henderson was professional, knowledgeable, patient and responsive. Thank you sooo much, Larry and Jim!! And, Jerry Reynolds, you are absolutely the best!!
What an exceptionally positive car buying experience!! Larry Henderson was professional, knowledgeable, patient and responsive. Thank you sooo much, Larry and Jim!! And, Jerry Reynolds, you are absolutely the best!!
Loren10/5/20
5 star rating
Great experience in my purchase. Treated well and fairly
Great experience in my purchase. Treated well and fairly
Eric Johnson5/10/20
5 star rating
Jim Feinstein met me at the door had the vehicle set up under a shade awning and explained a few features before test driving the CX5. The VIP experience was everything the CarProUSA said it would be.
Jim Feinstein met me at the door had the vehicle set up under a shade awning and explained a few features before test driving the CX5. The VIP experience was everything the CarProUSA said it would be.
On behalf of CarProUSA and Tustin Mazda, I would like to thank you for sharing this great review! Please come visit us again soon!
Cecelia Consiglio1/18/20
5 star rating
Originally I was to meet with Jim Feinstein. Jim was my first contact a couple of weeks ago but I couldn't meet due to a health issue. <br>Since Jim was with other customers, Larry Henderson offered to assist me. Larry is very knowledgeable about everything on the Mazda, There was never any pressure - only kindness and respect. I test drove the CX-5 and CX-30 and loved them both. It will be a difficult decision but with Larry's help, I am confident I will make the right decision. I hope to return within a week. Thank you CarPro USA.
Originally I was to meet with Jim Feinstein. Jim was my first contact a couple of weeks ago but I couldn't meet due to a health issue. <br>Since Jim was with other customers, Larry Henderson offered to assist me. Larry is very knowledgeable
Thank you so much for sharing your experience with CarProUSA and Tustin Mazda. Your recommendation means a lot to us. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Jim, Larry and the team will be thrilled to hear your feedback!
Michael Boone4/18/19
5 star rating
Jim Feinstein was excellent. Informative, very attentive and created a relaxed atmosphere while I was contemplating my purchase. He was aware I was looking at other vehicles and never pressured me but pointed out the attributes of the CX5 over the others. Great experience. Will only buy through CarPro for future purchases
Jim Feinstein was excellent. Informative, very attentive and created a relaxed atmosphere while I was contemplating my purchase. He was aware I was looking at other vehicles and never pressured me but pointed out the attributes of the CX5 over the
Mike Taylor2/26/19
5 star rating
This was the fourth vehicle we have purchased from Tustin Mazda. We have found that this dealership goes the extra length to make sure the customer is happy with the purchase. I was happy to know they were a certified dealer and I was curious how the experience would differ using the VIP process.<br><br>We were either going to purchase our current lease (2016 Mazda CX-5) or look at a new 2019 CX-5 to see which was a better deal. Jim went over the numbers for us on buying out our current lease and gave us options on a new lease. We discussed what we liked and disliked about the 2016 vehicle and he selected a 2019 trim based on our preferences.<br> <br>After a lengthy test drive (more than any other car I have tested over the years), we went over the numbers. As part of the deal, Jim was able to negate the $1100 in mileage overage and gave us a great price. We could not be happier with the experience, it just felt different than any other we have had in the past. Later, Jim sold us an accessory for the vehicle at his price, a nice touch. We are now enjoying a new 2019 vehicle for less per month than what we would be paying to keep the 2016 car.
This was the fourth vehicle we have purchased from Tustin Mazda. We have found that this dealership goes the extra length to make sure the customer is happy with the purchase. I was happy to know they were a certified dealer and I was curious how
Hello Mike,<br><br>Hearing stories like yours there from Tustin Mazda really makes us happy to hear. Jim and his team at Tustin Mazda are always outstanding. It's great to hear that you were able to find such knowledgeable guidance and caring from their team. We want to congratulate you on your new CX-5, it sounds very nice! We do appreciate you being a valued show listener, and Jim and his team at Tustin Mazda do want to thank you for your business!
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