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Rachel Wood

CarProUSA Manager

star star star star star 64 Reviews

phone719-793-8789

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Elk Grove Ford

9645 Auto Center Drive Elk Grove CA, 95757

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Select your CarPro to unlock your VIP access & experience

Claiming Your VIP Priority Pass is easy and free.

  • 1
    Submit the form to instantly receive your Priority Pass over email.
  • 2
    Rachel Wood and their team will receive your info and vehicle preferences to connect directly with you.
  • 3
    Bring your Priority Pass with you into the dealership and enjoy a VIP car buying experience.

Reviews (64)

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It will go to a 5 once we find out that the water leak/small puddle left after I park the car is just condensation it will be a 5.

bob speizer

11/22/21

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Rachel & her team were a pleasure to work with! Excellent communication & seamless purchase I highly recommend Elk Grove Ford.

Jeff Baggaley

11/22/21

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Contacted a few times. But didn't have what we needed for a vehicle due to shortages.

Pamela Baker

10/28/21

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Great process i got a great price for trade and they had the vehicle waiting for me to test drive when i arrived at the appointment time! I would recommend them to friends and famiy! Bought used f150 xlt very happy! Dalton Bunker Bangor California

Dalton Bunker

10/22/21

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Best purchase experience we ever had. Rachel handled the order process and her colleague Jason explained the technical aspects of the vehicle. Pleasant, straightforward, no pressure.

Morris Erickson

9/29/21

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Alan at Elk Grove Ford helps to pick out F150 hybrid. He was very patient. When we showed them the CarProUSA ticket recorded Member ID number in our documentation. There were many decisions we need make and Alan help us all the way.

Robert Schuldheisz

8/21/21

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So far so good. I ordered a new Ford Maverick. I haven't purchased it yet as it's being built. I am very pleased with Elk Grove Ford.

Rodney Garrett

7/17/21

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I did my research on all the available packages and options for an F150 Lariat. Rachel asked questions with regard to the options I wanted and cleared up any confusion I had on selections. I was able to order everything I wanted at what I felt was a More...

Richard Barthels

6/4/21

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Rachel Wood was wonderful to work with. Friendly, professional, knowledgeable, no pressure. A great experience. She even sent us a box of Sees Candy after the sale!! I will go back there again.

Michael Nottoli

5/31/21

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Rachel contacted me immediately after getting the CarPro pass to ask what I was looking for and took over from there. She was in constant contact until finding what I was looking for. We had to drive an hour and half from home but it was well worth it. More...

Chris Williams

5/11/21

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We received excellent treatment and pricing at Elk Grove Ford and Rachel Wood

Pat Farrell

5/11/21

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Rachel was fantastic. Most seamless, hassle free car buying experience ever.

Jeffrey Lueck

5/8/21

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Wonderful experience and great customer service. Due to the odd things in the car market right now we were able to bring in our leased Escape early. We had some equity in it due to the used car market right now. Luckily they had an Edge we loved and More...

Angela Edwards

5/7/21

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I need more starts. Seriously. 5 is insufficient. 10 would be better. 15 seems reasonable. All the other reviews are not wrong. The process is amazing. Rachel made us feel special. She answered all my questions, went out of her way to find a very More...

Scott Miller

3/20/21

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Within 5 minutes of going on line and receiving the "priority pass", I received a call from Rachel Wood. I explained what I was looking for. She suggested a Ford Fusion. Upon arriving at the dealership she had one brought up front to test drive. I like More...

Gerald Hannay

3/4/21

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I like this dealership, bought my wife a Ford Explorer thru CarPro VIP Process in 2019 here, and I ordered a Mach-E GT from this dealership now. I had a great VIP process last time with Rachel and Johnnie. However, this time even thought I scheduled an More...

SCOTT SCHNAIDT

3/2/21

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This review is over one year old (2019). Somehow it got lost. Initially I talked with Cale. This dealership was the only one that had the vehicle w/Options we were looking for (2019 Edge ST), but it was physically located at the Elk Grove dealership they More...

Sheffy Fields

1/22/21

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I am a frequent listener to the Car Pro radio show. My 2003 Nissan Altima was getting worn out from my long commute and I have to credit the Car Pro radio program for helping me make a decision on buying a new vehicle. I have had good luck with previous More...

William Gibson

12/13/20

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We only called and spoke with Pam over the phone. We told her what we were looking for and that we found what we wanted at hilltop ford in Richmond CA. And what price could she offer for a comparable vehicle if they had one in stock. She called back with More...

Colleen Tipp

11/1/20

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Rachel, Austin, and Will did an outstanding job of listening to us concerning our needs for a vehicle and helped us discover what we really needed. They were very knowledgeable about the various years and trim lines for the Ford Escape and encouraged us More...

Lawrence Baltezore

10/23/20

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I ordered a 2021 Ford F-150 from Rachel. In just one Email she quoted the exact specs I listed and places the order all by email. I had purchased my 2016 from Elk Grove using the Car Pro reference and was pleased. All 5 stars for Rachel Wood.

Mike Wills

10/11/20

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Very pleasant buying experience !

robert bielski

8/21/20

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I had spoken with a salesman prior to my visit. He assured me that the vehicle would be held for me. He knew the day & time I was coming. When I arrived the salesman was not there & the car had been sold. Cole Wood & Elk Grove Ford went out More...

Fred Ellul

7/2/20 Reply

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Very energetic and enthusiastic while presenting many, many options.

Scott Merrill

6/4/20

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Rachel and her staff were so helpful and got everything worked out prior to my arrival. I drove past two different Ford dealers to go to her dealership.<br><br>Jan Zemola

michael zemola

6/3/20

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While she didn't have what I was looking for in stock, she was very friendly & helpful.

Arthur Powers

5/29/20

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Can I give them 6 Stars? I have been gong to Elk Grove Ford for many years for servicing of my 2005 Escape. Over the years I had been in touch with Mike through their Internet Sales. He just kept e-mailing me as I told him when ready I was only going to More...

Arlene Singer

5/29/20

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I have never been more pleased. Rachel contacted me immediately after filling out the carpro form and within a week she found exactly what I wanted. I had very specific whats and the color proved to be the most difficult. Once she found the truck, she More...

Kris Forster

5/27/20 Reply

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Outstanding an amazing service. After getting my Car Pro Show VIP pass Rachel Wood emailed me in less than 24 hours. Within 45 minutes of My first visit with Rachel they found a Ford F-150 in my price range and features. Within two days they retrieve the More...

Carlos Angulo

5/15/20 Reply

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Found a used Ford Transit 250 with reasonable mileage and at a good price. There was no pressure to buy, and Rachel even searched for other T250s that fit the options I wanted for comparison to the vehicle I was looking at on their lot.

Mike Hogan

5/10/20 Reply

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Very pleasant very professional. Mrs Wood went above and beyond! I will be glad to tell all of my friends

Don Boulet

5/3/20

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My son needed a new work truck so I contacted Rachel Wood at Elk Grove Ford to see what was available. She gave us a great price and was more than generous with his trade in sight unseen. The color of the truck he wanted was at another dealership 200 More...

John Miner

5/1/20 Reply

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Like every other review of Elk Grove Ford, Rachel was great. First, I was about 150 miles away... second I had two trades... third I was credit challenged... fourth I have been in the car business for 20 years as a service manager, so of course I am hard More...

steve nordbye

4/12/20 Reply

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Once again, my wife and I received outstanding service at the dealership. No surprises here. This is the second vehicle we have obtained from this dealership and the fourth vehicle obtained from a CarPro dealer. We were treated to courteous, professional More...

Eribes de Flores Paulette

2/17/20 Reply

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Rachel was great. We had a bumpy start in that I made an appt and then waited for her for 20 mins before leaving. I texted her and she explained that no one told her I was there so I went back. From there things were great. She answered all of my More...

Sheryl Smith

1/18/20 Reply

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Mike was the first to respond to my Email out of 5. My wife asked me what I thought of the Ford Explorer and that she wanted one. So my search started I wanted a dealer certified so only checked Ford dealers. Mike had a 2018 platinum. Mike treated me More...

Tom Gomes

1/15/20 Reply

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On 12/30 a 10:30 PM I realized I only had one day to purchase a car for my business. I got my Priority Pass and asked to have someone to call me the next morning. My wife and I were in Monterrey, a four hour drive from Elk Grove. The next morning there More...

Ron Robbins

1/6/20 Reply

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There were no negative aspects to the transaction.

THOMAS WEISE

12/31/19 Reply

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I was debating which trim to get and couldn't make up my mind. Cale was very understanding and was very patient with me. He got me a ranger that I said I wanted. I ended up changing my mind at the last minute at finance and wanted a different trim. He More...

John Chao

12/29/19 Reply

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My second purchase at Elk Grove ford. I purchased a new Ford Escape 2016. On FRIDAY 13th it was totaled. Went through the process. I found a 2019 with incredible rebates etc. They also had a use 2016 like the one I totaled, But with all the incentives on More...

John Iacono

12/23/19 Reply

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I did not visit the dealership. However, I was in contact via the phone and email with Rachael Wood. She was very professional, respectful, and answered all of my questions. I did not purchase the truck due to the fact I am moving to Texas next month. In More...

Joe Ferreira

12/17/19 Reply

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Sadley, I did not purchase from Rachel and Elk Grove Ford. Bought from a local dealership and learned a valuable lesson. Spent quite a few hours leasing an Edge ST and walked out of there exhausted and with headaches. Very much the wrong decision. Rachel More...

Jerry Pettit

12/15/19 Reply

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So I haven't purchased as yet but am working with Rachel to get to a deal.

Tim Vice

12/12/19 Reply

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Rachel Wood contacted me right away and she was extremely helpful. However, I decided to purchase a different vehicle brand from a Car Pro dealer closer to my home. I highly recommend Elk Grove Ford!

David Gray

11/30/19 Reply

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Excellent experience with Rachel at Elk Grove Ford. Rachel was prompt, professional and courteous! I wanted a truck and she let me test drive it for the entire day. Her and I decided it wasn't the right fit. However, when I'm ready for the truck, I will More...

Mark Valentino

10/27/19 Reply

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Johnny was very helpful. Took me and my wife for a test drive. The Edge was very good but we decided to wait and see the 2020 Ford Escape before making a decision. The reviews we have seen on it look good. <br>Thanks CarPro for your help. Johnny More...

BILL ANDERSON

10/4/19 Reply

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I live in Reno, NV and was looking for a newer used Ford Escape. Although we were not able to put something together at the time, Rachel is awesome to work with. She was very attentive in answering my questions and getting back to me quickly.

Arthur Powers

9/20/19 Reply

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She called me and I shared that I am seeking a Certified Used Ford Explorer 2017 or newer for my wife soon. I shared that we plan to buy around Halloween. She said she would hold off slightly to look for one, but that she would in mid to late September More...

SCOTT SCHNAIDT

8/23/19 Reply

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My wife and daughter went to look at cars for my daughter. As they promise there was no pressure at all Looked at several cars, did a couple test drives and picked out a used Focus. They delivered the car to us the next day. We are over an hour drive More...

brent welburn

8/20/19 Reply

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I haven't visited the dealership yet regarding this inquiry. I've just been coordinating via email at this time. I have purchased from Elk Grove Ford in the past. Rachel and their sale team have been fantastic.

Robert Shannon

8/14/19 Reply

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So very different than all my experiences in car buying. I had been in contact with Rachel for several weeks until I was prepared to define what I wanted. She provided me window stickers of various trucks honing in on the features I wanted. At our first More...

William Nicholau

8/1/19 Reply

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Elk Grove Ford didn't have the 2019 Raptor I wanted, but before I left the dealership, Tony showed me a copy of a different Raptor window sticker and asked if that vehicle met my requirements. It did (a trade from another dealership). E.G. Ford delivered More...

Sewell Keeter

8/1/19 Reply

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Great help all the way around.<br>I will be back to Elk Grove Ford to purchase at least one truck in the next year.

Scott Merrill

7/15/19 Reply

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Five out of Five Stars! Can I give a Dealer Rating of 6 out of 5 Stars? With my CarPro VIP Priority Pass I contacted Rachel Wood about the specific 2019 F-150 I wanted. Within minutes, she called to say she located the pickup I was looking for and More...

Tom Keener

6/29/19 Reply

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I love Rachel Wood. She works hard to find what you are looking for.. She is awesome!!

Carolyn Holmes

6/23/19 Reply

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My second time to purchase a new Ford from this dealer using CarPro. My positive experience seven years ago, and Jerry's continuous positive feedback about Rachel Wood brought me back. I had an appointment with another CarPro dealer (Mazda of Elk Grove) More...

Scott Johnson

5/1/19

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Rachael went above and beyond to make an otherwise not so happy "lemon" exchange, happen! Was able to find a way to put my daughter into another car while still waiting for the refund from the first transaction. Completely recommend them.

JoAnn Bennett

4/17/19

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It was truly a pleasure working with Rachel. She listened to what we wanted in a truck. We were originally looking at Certified Pre owned but she was able to meet our needs with a new truck. She had 2018's that she needed to clear from her inventory and More...

Diane McCarty

4/8/19

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Red carpet all the way!

Ed Thomas

3/24/19

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Unfortunately, it was necessary to postpone my meeting with Rachel Ford. That being said, she was extremely gracious in contacting me and offering to do whatever to make it convenient for us to buy a vehicle from Elk Grove Ford. She is the greatest!

Jerry Heminger

3/6/19

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Having contacted seven dealerships, Rachel Wood was the utmost professional and pleasure to do business with. She is a phenomenal representative of the automobile industry.

Gary Wallace

3/5/19 Reply

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I haven't visited Elk Grove Ford yet because I haven't had time to visit due to my work schedule. I have had several conversations via email with Rachel Wood. I will present my VIP Priority Pass when I visit the dealership in the very near future. I will More...

Del Barbray

2/27/19 Reply

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In 2015 I went to the CarPro Honda Dealership & was treated like scum, like I had a disease, Next stop was Elk Grove Ford met with Cal and was treated like I was the most important person in the world. Per your suggestion purchased a Focus. Big More...

Al

1/17/19

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My experience was excellent! Both Rachel and Johnny made making my selection and Lease a pleasant experience!

Joel Blaylock

9/17/18