Did Ford’s solution to fix a 2014 power steering recall on more than 700,000 SUVs actually do the trick? One owner says no it didn’t and is petitioning the National Highway Traffic Safety Administration to look into the matter.
According the The Detroit News, the agency is now reviewing a May 2014 recall involving 2008-11 Ford Escape and Mercury Mariner SUVs. Ford recalled the vehicles after receiving reports of a sudden loss of electric power steering assist while driving. Ford’s solution was a software upgrade to fix a problem with the torque sensor’s communication with the power steering module, which it attributed to the problem.
However, one owner claims the upgrade didn’t actually fix the issue and asked the NHTSA to look into whether Ford’s solution went far enough to address it. The petition reportedly goes as far as to say that “the software update itself may in fact cause further issues with the affected vehicle’s power steering, causing it to fail, and ultimately requiring replacement of the torque sensor or entire steering column.”
The NHTSA will decide whether to launch a formal investigation after finishing its review. Ford says it’s cooperating.
Meanwhile, last week, the NHTSA said it is reviewing a separate petition into 517,945 2003-05 Ford Crown Victoria and Mercury Grand Marquis cars for lighting problems.
The North Carolina Consumers Council is asking the agency to investigate headlight and exterior lighting failure on the vehicles. The petition says a defect in the lighting control module that powers the headlights can result in the loss of vehicle headlights and all exterior lighting while driving.
According to Automotive News, the consumer’s council reports 604 consumer complaints through April 1, including seven reports of vehicle crashes relating to the failure of the front lighting control module.
NHTSA investigated the issue in 2008 without recommending a recall.
Photo Credit: Ford