Tesla, we have a problem. And not just one apparently, but several.
Some Model X owners are reporting issues with their new SUVs saying the falcon doors won’t open or close. A silicon valley venture capitalist also reports problems with his emergency brake.
One woman told the Wall Street Journal that she’s had to quit driving her $138,000 SUV because of door and mechanical malfunctions. “It’s a bummer,” she told the paper.“You spent all this money . . . and the doors won’t open.”
Elon Musk knows about the complaints. He’s even retweeted this happy customer in response.
— Hamid Shojaee (@hamids) April 21, 2016
A company spokesperson sent Tech Crunch a statement about the glitches, writing: “We are committed to making the world’s most reliable cars. While we have seen some issues with early Model X builds, the issues are not widespread, and we are working closely with each owner to respond quickly and proactively to address any problems. We will continue to do so until each customer is fully satisfied. This commitment is one of the reasons why 98% of our customers say they will buy another Tesla as their next car.”
Earlier this month, Tesla recalled 2,700 Model X SUVs to fix a problematic third-row seat latch that could allow the seat to fold forward during a collision.
Meanwhile, news broke this week that Ford paid $199,950, $55,000 over the sticker price, to buy one of the first Model X’s. It didn’t buy direct from Tesla, but from the secondary market. The Founders Edition model originally belonged to a California dealer who bought it as part of Tesla’s customer-referral promotion. Audi also bought an early Model X.
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