What To Do if You Own a Hyundai or Kia – Car Pro News

What does it mean to you if you own one of the affected cars? Here is a question and answer list that will help you!

How will I be reimbursed?
Hyundai and Kia will mail debit cards to affected consumers based on three factors: how many miles you’ve driven, the difference in combined EPA mileage between the re-rated numbers and the figures on your original window sticker, and the price of gas in your geographic region. Hyundai and Kia created websites — HyundaiMPGinfo.com and KiaMPGinfo.com — where you can register by Dec. 1, 2013, to receive compensation.

When does the program begin?
Kia marketing Chief Michael Sprague told reporters the reimbursement calculator on KiaMPGinfo.com and HyundaiMPGinfo.com should be up by Saturday, Nov. 3. “By mid-next week or late next week, everything should be ready for people go to their dealerships,” he said.
I don’t have my original window sticker anymore. How do I know what my original mileage is?
Hyundai/Kia and the EPA have documented the figures.

How much will I be reimbursed?
It depends how many miles you drive and have driven. Sprague said you’ll need to visit your nearest Kia or Hyundai dealership for an odometer reading, which will factor into how much extra gas you’ve had to buy because of the faulty mileage ratings. Hyundai/Kia will use geographically centered fuel prices from eight U.S. regions and the Energy Information Administration’s fuel-price indexes.
For example, let’s say you bought a new 2012 Hyundai Elantra in January in California. Since then, you’ve driven 15,000 miles.
-The original combined EPA city/highway mileage was 33 mpg. The revised EPA mileage is 32 mpg. Because of that, you’ve bought 468.8 gallons of gas instead of a hypothetically budgeted 454.5.
-The difference — 14.3 gallons — is calculated against the EIA’s California average, $3.83 per gallon. That’s $54.77.
-Hyundai/Kia will then add a “15% inconvenience bonus,” Hyundai Motor of America CEO John Krafcik said. So the automaker would issue you a debit card for $62.99.

What if I bought a Hyundai that recommends premium gas, like the Genesis sedan? Will I be reimbursed at the rate for premium?

What if I sold my affected Hyundai?
You’ll need to present your bill of sale, which usually will show mileage, Krafcik said. Hyundai/Kia will use that to indicate how many miles you drove, and reimbursement will be calculated accordingly.

Does the reimbursement continue as long as I own the car?
Yes. If you own an affected Hyundai, you can visit your dealership for periodic odometer readings, and they’ll load more money on your debit card. “It’s completely flexible,” Krafcik said. “For example, if a customer was a high-mileage customer who drove 10,000 miles a month, they could come in on a monthly basis or a weekly basis to get their mileage [calculated].”

What if I bought a used Hyundai/Kia that was affected?
Hyundai and Kia officials tell us you’re still eligible to receive the debit card if you bought it before today’s announcement. We assume you’ll need the bill of sale to show mileage at the time of purchase. Those who buy a used Hyundai or Kia after today’s announcement are ineligible.
What if I bought an affected Hyundai or Kia and moved to another part of the country? Will Hyundai/Kia reimburse me using gas prices from where I currently live or where I bought the car?
From where you currently live, a Hyundai spokesman said.

  1. Gina Carter 6 years ago

    Hey Jerry, thanks for putting this information up! I love my 2011 Elantra but have always wondered why the mileage never seemed all that. I hope, for Hyundai’s sake, that this is an honest mistake as it would be a shame that this carmaker who’s coming out with some terrific vehicles would have “fudged” numbers in order to sell their already desirable product!

  2. Sr Blue 6 years ago

    I purchased a new 2012 Sante Fe SUV and have about 18,000 miles on it. Avg about 25 mpg and I am very happy with the mpg. I do not like the front wheel drive steering thou. Can anyone recommend a 38-40 mpg good small car for my son who drives about 500 miles per week.


    • Jerry 6 years ago

      There are a lot of good choices out there. My current favorites are Toyota Corolla, Honda Civic, Ford Focus, and Chevy Cruze. All of those will do 38-40 MPG highway.

      In alternative fuel vehicles, the Prius is a great hybrid, and the VW Jetta Diesel is awesome.

      We have great dealers for all those vehicles, you can get contact info at our website!

      Jerry Reynolds “The Car Pro”
      President, Car Pro Radio Networks

  3. Jeff 6 years ago

    Hi Jerry,
    We bought our Kia Soul in April of this year. MPG and Price were our top two considerations. The Soul was rated 34 mpg and we got a great deal at Cowboy Kia in Houston. After we had the car several weeks I checked the mpg and it was terrible. I thought it would surely get better after maybe a month or two. It didn’t. Of course now I find out the Soul had the most overrated mpg of all the Kia/Hyundai vehicles at 6 mpg. I find that number to be spot on as the best I have ever gotten on the highway is 28 mpg. The company can make up the difference, but bottom line? I would have NEVER considered buying this car with a window sticker of 28 mpg highway.

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