When renting a car, the only person you can trust is yourself. That’s what Christina Morales learned after she rented a car when hers was damaged in a small fender-bender. While her car was in the shop she was driving a rental from Enterprise Rent-A-Car. Nearly two weeks after turning in the rental from she received an invoice for $1,000 worth of repairs as well as a $100 in administrative fees.
She hadn’t had an accident in the rental. She soon found that her case was riddled with errors. First no one called Morales to discuss the damage; they simply charged her, which is against Enterprise’s own policy.… Read more